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Needed a room close to the venue after a concert. Chose this place for cost $140 ish for non themed king bed with spa bath. Counter ladies were very kind and polite. The room, although non smoking, still smelled like stale cigarettes. I assume at...More
I was really looking forward to staying here for my 1 year anniversary but it ended up being the single worst hotel experience I've ever had. I probably wouldn't have written a review (as I never write reviews for anything) but when I called the...More
Response from Joseph_Piarulli, Manager at Feather Nest InnResponded today
Dear Nicole B.,
I want to sincerely apologize for the troubles you experienced at our establishment. Your room should have been cleaned or offered to be cleaned or even towels given to you. We are in fact a couples hotel, so we try to adjust...More
I selected this hotel because it had good reviews overall and was close to Philadelphia. I was happy to discover that it was convenient to the major roads. Upon our arrival, the Manager was courteous. Another staff member who chatted with her during our check...More
Thank Melanie B
Response from Joseph_Piarulli, Manager at Feather Nest InnResponded 5 days ago
Dear Melanie B.,
Thank you for taking the time to write a review for us. Please allow me to apologize for my staff. I agree with you that employees should not discuss personal business in close proximity to a guest. I have dealt with the...More
If you're looking for a hotel to relax, great customer service, astonishing rooms and clean. This is it!!! I will be coming back with my significant other.
I'm huge on customers service and this gave me exactly what I needed. So again, dont look pass...More
Thank Krystal C
Response from Joseph_Piarulli, Manager at Feather Nest InnResponded 19 April 2018
Dear Krystal C.,
Thank you for taking the time to write a review for us. I'm very happy to hear that we exceeded your expectations. especially in regard to our customer service. We look forward to seeing you again soon. Sincerely, Joseph Piarulli, Manager
We were probably the only guests who stayed for more than one night, since you can rent any room hourly, they didn’t even program out keys for two nights. The staff isn’t the nicest but the owner seems alright and quite talkative.
The room (love...More
Thank Joram S
Response from Joseph_Piarulli, Manager at Feather Nest InnResponded 18 April 2018
Dear Joram S.,
I am sorry your stay was not satisfactory. When you stayed, we were dealing with a major snowstorm that disrupted normal operations. Most of our staff, in fact, could not get in. People were filling roles they do not normally fill, which...More