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I contraced for 25 rooms/ 33 nights for an event. The contract was signed more than a year in advance. When the whole staff was replaced, our contract went into the forgotten box. My secretary revived the request. At the event we discovered that the...More
Thank Paul K
Response from IHGCare, Guest Relations Manager at Hotel Indigo Basking RidgeResponded 18 March 2015
Dear Paul K,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff.
However, we’re sorry about the changes of contact due to the change of...More
The hotel needs upkeep. The heat/ac units are old and need updating. they make a lot of noise. The TVs working are hit or miss. The rooms are cold with the laminate word floors. The bathroom is the worst though - it's an open glass...More
Response from IHGCare, Guest Relations Manager at Hotel Indigo Basking RidgeResponded 4 March 2015
Thank you for taking the time to write a review about our hotel. I apologize for any inconvenience our air conditioning system and some of our room amenities may have caused you. I have taken note of your comments and shared them with...More
Flew into town for business. The front desk person, Saiqua, was so friendly. It felt like I had already known her for years. Check in process was quick and efficient. Was pleasantly surprised by the free glass of wine and that as a Platinum Member...More
We were in town for medical reasons & thoroughly enjoyed our stay here! Every person we came in contact with from check in to check out was so pleasant & friendly. Saquai at the front desk (along with everyone else) was extremely accommodating. VERY GOOD...More
Stayed here with my daughter the night before a doctor's appointment. The rooms are nicely decorated and are very clean. Staff was friendly. It's close to route 78 and RMA which is where we were going. I came back to the hotel for breakfast and...More