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I stayed at the Element in June, 2018. Overall, it's an average sort of place though I will say that the staff are very friendly. I might have given them a 3 star rating except for the fact that I destroyed two tires on my...More
Response from Element H, General Manager at Element Hanover-LebanonResponded today
We were disheartened to read your candid review of your recent experience at out hotel. Our guests’ satisfaction is our utmost priority and we sincerely apologize for your unfortunate issue while parking on our property. We have shared your feedback with our management team to...More
Stayed for one night on business. Absolutely a beautiful hotel, totally spotless and very modern facilities. I was amazed at how much was included with the kitchenette. You could really cook yourself a nice meal in there! This hotel has a nice indoor pool so...More
Thank Dante M
Response from Element H, General Manager at Element Hanover-LebanonResponded 10 March 2018
It was wonderful to welcome you to The Element Hanover - Lebanon and we appreciate your kind comments. We are glad that your accommodations and our unique amenities were to your liking. Our goal is for our guests to feel at home here and we...More
The Element is easily accessible by car, and its generously-sized rooms are very well appointed. Everything looks and feels brand new, although clearly the design team had strict budgets to abide by -which is totally reasonable, but won’t result in coziness. Tip: if your room...More
Beautiful hotel with wonderful service. Highly recommend. Room, hallways and common areas are spotless and well appointed. Staff are pleasant and helpful. Complimentary happy hour and breakfast. Will stay again.
Thank Kristen M
Response from Element H, General Manager at Element Hanover-LebanonResponded 2 days ago
Thank you for your delightful review and high recommendation of The Element Hanover - Lebanon, Kristen! We are thrilled you found your room immaculate, our service excellent, and our facilities lovely. Your next visit cannot come soon enough!
I want to give this hotel a good review, but it was really annoying to stay here. It seems like a brand new hotel and generally clean, but I had a lot of issues on checking in. I had specifically requested a room far away...More
Response from Element H, General Manager at Element Hanover-LebanonResponded 5 days ago
Guest feedback is important to us and we thank you for your comments. We deeply regret that your stay with us got off on the wrong foot, but we are happy that we could turn things around and provide you with a room that perfectly...More