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All reviews sausage waffles front desk highway side room was clean common man restaurant busy hotel one night stay close to downtown not hesitate to stay here again king room wonderful room included breakfast the breakfast area main st a nice place to stay waffle maker
Felt like we were in the median of the interstate. Then starting @4:00am the person upstairs walked their baby for four hours. Disappointing. Gold eletr status completely ignored. Convenient to interstate for fast getaway
Will not be backMore
Response from mnourse, General Manager at Fairfield Inn ConcordResponded 2 weeks ago
I'm sorry to hear about your experience with our hotel.
We try to make everyone feel at home regardless of their status. We are near a highway right off the exit and not every room can face away from the highway.
Customer service--all my requests were met, including room placement
Beds- a bit too soft but okay for one night
Breakfast--limited; only one waffle maker
Price--a bit expensive for this level hotel
Pool-- small, but all-seasonMore
Response from Fairfield I, Front Office Manager at Fairfield Inn ConcordResponded 3 weeks ago
Thank you for taking the time to review our property. I am pleased to hear that you found our team of dedicated associates friendly and accommodating. I will share your comments with the team to inspire them to continue to provide exceptional service....More
A clean comfortable room and a decent breakfast at a reasonable price. The desk was very helpful and upgraded us on arrival. There was a plumbing problem in the first room we were placed in and maintenance was quick to check it out and move...More
Clean rooms, okay service and the breakfast was sufficient to begin the day. The front desk staff is not as friendly as I would like them to be. Not mean just indifferent and not very welcoming. I would stay again for the price.
No one of my favorite Fairfield experiences, we are high level members but at this hotel did not feel very valued. Our first room was an even number - do not get one of these as it was the highway side and it was very...More
1 Thank Diane L
Response from Fairfield I, Front Office Manager at Fairfield Inn ConcordResponded 28 August 2018
Thank you for taking the time to review our property. I am very sorry to hear that your preferences were not met. As a member of our Elite Marriott Rewards program, we do our best to honor the requests of our preferred guests...More