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Our family booked 3 rooms for a family ski vacation and was disappointed with the Hard Rock Hotel. None of the 3 rooms was cleaned and serviced unless we daily requested cleaning. The heater/fan in our room was so noisy that we couldn't hear each...More
Response from HRHCLakeTahoe, Manager at Hard Rock Hotel & Casino Lake TahoeResponded yesterday
Thank you very much for taking the time to review our property. Your input, and feedback from all of our guests is very important to us and our goal is that expectations met. It is clear that yours were not and for that...More
Old rooms, smell of cigarettes in all rooms, no closets inside. Pool cold, no hot tub. Be aware, my watch got stolen from the room and after 1 month hotel deny any responsibilities.
Will never go again.
Wonderfully comfortable rooms! Very spacious and super comfy beds! Couple of restaurants and bar options in hotel however we didn’t eat at them. Very close to the shops/entertainment in South Lake Tahoe (including Heavenly.) Negatives- no hot tub (didn’t know this and an almost must...More
Stay away, unless you like the smell of marijuana and testosterone filled guests with attitudes. I thought i would give the hard rock another shot as my last review was a couple years ago, well, in my opinion, it has gotten worse. The hallways in...More
Advice from a friend led us to choose The Hard Rock Hotel while planning a trip to Lake Tahoe. That was before. Room was a comfortable size, as was the bed. People were helpful, common areas were clean, food was ok.
The down sides are:...More
2 Thank Ruth W
Response from HRHCLakeTahoe, Manager at Hard Rock Hotel & Casino Lake TahoeResponded 1 week ago
Thanks for the taking the time to write a review. We certainly welcome views and opinions from all our guests. Clearly you did not enjoy your time here and for that we do apologize. We will take your feedback and will pass it...More