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Hard Rock Hotel & Casino Lake Tahoe

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Traveller (329)
Room & Suite (184)
Dining (64)
Overview
  • Excellent13%
  • Very good22%
  • Average28%
  • Poor17%
  • Terrible20%
Travellers talk about
“rock and roll”(7 reviews)
“sports book”(7 reviews)
“south lake tahoe”(10 reviews)
AMENITIES
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Hard Rock Hotel & Casino Lake Tahoe
Hotel packages
Offers from Hard Rock Hotel & Casino Lake Tahoe
Hotel packages
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (683)
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625 results
Traveller rating
82
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111
139
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LanguageEnglish
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82
140
153
111
139
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1 - 5 of 625 reviews
Reviewed 2 days ago

Upon arriving after our 14 hour drive, our check-in at 7:30 pm, was less than desirable. Our first room was without hot water, as we were not informed the entire back tower suffered a boiler room problem. The front desk continued to check in guests...More

1  Thank pstaylor73
Reviewed 3 days ago

This may not be the right place for this review, but I can't seem to find the Alpine Union Bar listed to leave a review. My MIL and I had dinner at the Alpine Union Bar and Kitchen this evening. We both ordered the New...More

Thank JJJ39
Response from HRHCLakeTahoe, Manager at Hard Rock Hotel & Casino Lake TahoeResponded 2 days ago

Dear Guest, Thanks for the feedback. We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We apologize for the inconvenience you endured. We will take your feedback...More

Reviewed 5 days ago via mobile

Stayed here for 2 nights and we were a little concerned, having read recent reviews. Check in was not smooth: we had reserved a non-smoking room and the room that we were assigned stank of smoke. We complained and they fixed the issue, but I...More

Thank tonitone
Response from HRHCLakeTahoe, Manager at Hard Rock Hotel & Casino Lake TahoeResponded 5 days ago

Dear Guest, Thanks so much for the great review and thanks for taking the time to write a review! We are so pleased that you enjoyed our property and that our staff was helpful. We look forward to welcoming you back to our establishment during...More

Reviewed 6 days ago

Room was old, smelly, toilet very dirty, chipped painting, and pillows smelled of dirty hair.They charged us twice and would only refund a portion. I called at least 10 more times to get the rest of the refund and could not get anyone to answer...More

2  Thank angienadia197
Response from HRHCLakeTahoe, Manager at Hard Rock Hotel & Casino Lake TahoeResponded 5 days ago

Dear Guest, Thank you very much for taking the time to review our property. Your input, and feedback from all of our guests is very important to us and our goal is that expectations met. It is clear that yours were not and for that...More

Reviewed 1 week ago

This isn't a bad place to stay, it just isn't up to the standards that you would expect from a HR property. We stayed five nights over the 4th of July and had a great time, but I don't think I'd stay there again. Pros:...More

Thank SLC-Sammy
Response from HRHCLakeTahoe, Manager at Hard Rock Hotel & Casino Lake TahoeResponded 6 days ago

Dear Guest, Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met. We look forward to welcoming you back...More

View more reviews
About
Amenities
Top amenities
Pool
Room Service
Free Internet
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$104 - US$422 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Casino Hotel in Stateline
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$104 - US$422 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Casino Hotel in Stateline
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (329)
Room & Suite (184)
Dining (64)
Pool & Beach (23)
Amenities (42)
Family and Play Areas (1)
Questions & Answers
Ask a question
gilg_808
17 June 2018|
AnswerShow all 3 answers
Response from DurhamHazey | Reviewed this property |
No the pool is at the back of the hotel and i didnt notice any outside area for a bar in may
0
Votes
Sarah W
21 May 2018|
AnswerShow all 4 answers
Response from Ella O | Reviewed this property |
Since we don't smoke and the room was fine. But you should know, there is no safe or refrigerator. It is streamlined and comfortable.... BE careful, they have down, they said they did not after my review but they did and... More
0
Votes
travelcouple1970
1 April 2018|
AnswerShow all 7 answers
Response from Dennise W | Reviewed this property |
Yes, there is a shop in the hotel. There is also a Hard Rock restaurant in Harvey's that also sells shirts, etc., so you may want to check that out as well.
3
Votes
Room Tips
"Choose a room facing the lake in the higher up floors."
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"go to another hotel"
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"choose a different hotel."
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"If you do decide to stay there, don't get a room in the back of the hotel. It's a far walk to the..."
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