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I came here for a trip in early October and I have stayed at many residence inns in the past. This place has big rooms, a good layout, and good ammenities. The rooms are looking a bit dated and could be cleaner. I had to...More
Response from Tim B, General Manager at Residence Inn RenoResponded 15 October 2017
Thank you for posting your comments. Your feedback on rooms condition and décor will be shared with the hotel leadership team for considerations.
The staff here were nice when I asked for an upgrade. Unfortunately, they had no two bedroom rooms available so they could not upgrade us but she was nice about it when I asked. The room is decent for Residence inn but a little on...More
we have been going to Natomis (Sacramento) CA Residence Inn for 6 or 7 years now. Change is part of life however, this visit the change was to the point that we may never return. There was no longer candy in the glass jar to...More
Thank KRIS L
Response from Tim B, General Manager at Residence Inn RenoResponded 8 October 2017
Dear Kris L,
Thank you for posting your comments regarding your recent stay. I apologize that the hotel is busy and did not meet expectations from your previous visits. Changes do occur and they are designed to address changes in the traveling industry. Regarding smoking,...More
The room was fine once I found it. I arrived late due to late plane arrival and found parking to be very difficult. I finally found a place to park my car and headed to my room only to find that the buildings were not...More
Response from Tim B, General Manager at Residence Inn RenoResponded 15 September 2017
Thank you for posting your comment regarding your stay at the hotel. I apologize for the confusion which you experienced over parking directions at the hotel. I will remind the front desk staff to be more specific with parking directions during check-in to...More
I stayed here for a few days over a wedding weekend and had a lovely time. The rooms were clean and the Air Conditioning worked very well (very hot weekend). The complementary breakfast was pretty good (mini waffle maker!). Actually, it was way better than...More