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BEST WESTERN Plus Boomtown Casino Hotel

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BEST WESTERN Plus Boomtown Casino Hotel
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3,264 Reviews from our TripAdvisor Community

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Showing 3,259: English reviews
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Portland, OR, United States
Reviewed 3 days ago NEW

I stayed 5 nights and found the room very good for the price. The staff was very polite and helpful. The room was reasonably priced, it's diner (Mel's) has a very good menu to choose from for casual dinning, and the room was large and nicely furnished. The only negative is a warning about purchasing from the soda machine located...

Review collected in partnership with Best Western
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Helpful?
Thank irenegaile
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for taking time to write an outstanding review! We appreciate your kind comments about the team and are very excited to hear about the great experience you have had! It was our pleasure to have you staying with us and we hope to have you back soon! Warmest regards,

Miranda, California
HOTEL’S FAVOURITE REVIEW
Reviewed 10 January 2017

We felt compelled to express our appreciation for the fine service and care that we received during our recent seven (7) night Boomtown Hotel/Casino visit. We only planed to participate in the Boomtown New Years celebrations from Friday to Tuesday. However, the weather closed the roads and we were given consideration and granted the additional nights. The Guest Service Manager,...

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Helpful?
Thank Mike R
About Hotel's Favourite Review
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Thank you so much for your kind comments! We are very excited to hear you have had an outstanding time and have received exceptional service! It is always our pleasure to have you staying with us and we are looking forward to your next visit!

RENO, USA
Reviewed 3 days ago NEW

Food particles in furniture, bathroom floor dirty, hair dryer dirty, bathroom dirty. This place is only nice just after a remodel, then goes down the tubes quickly there after. I've stayed here after several remodels, but this will be the last time.

Review collected in partnership with Best Western
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Helpful?
Thank BRUCE L
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you for taking time to write a review about your recent stay with us. Your feedback is highly valuable to us. I wanted to apologize for the cleanliness of the room you have stayed in. It is an unusual situation for us and won't be tolerated. On behalf of our entire team I wanted to thank you...

Santa Rosa
Reviewed 6 days ago NEW

Hotel was easy to get to! We always go to Cabela's, which is within walking distance, so that was great! Comfortable bed friendly staff, overall wonderful stay! Love the indoor pool for use year round!!

Review collected in partnership with Best Western
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Helpful?
Thank Marcella A
Santa Rosa, California
Reviewed 6 days ago NEW

We were just in the area for one night and have had good experiences with Best Western. The rooms were clean, comfortable and the beds were great. You do have to walk through the entire casino with your luggage to get to the hotel elevators. Only suggestion is to take a nite light for the bathroom. The bathroom door is...

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Helpful?
Thank Chicad04
Pittsburg, California
Reviewed 1 week ago NEW

If the lobster smells or tastes funny don't eat it . clean your vents in your AC and heating because they're back and full of dust. The rim needed to air out its smell muskie. And clean the bugs out of the window seals.

Review collected in partnership with Best Western
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Helpful?
Thank C6934MBjohnd
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for taking time to write a review about your recent stay with us! Your feedback is highly valuable to us and it helps our continuous improvement. I am sorry to hear that the room cleanliness was not up to our standards. Our number one goal is to provide our guests with exceptional experience and...

Tulare, California
Reviewed 1 week ago

The suite was nice with a comfortable bed, living area dinning room and kitchenette. The on-site steak house was excelent as we're the other restaurants. The housekeeping staff were not as punctual as they should be but the room was nicely kept.

Review collected in partnership with Best Western
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Helpful?
Thank W6688YZrichardm
Nampa, Idaho
Reviewed 1 week ago

This is a nice place to stay. The biggest problem is that it is 9 miles out of downtown Reno. The food was good at Mel's diner, the steakhouse is very expensive, the prime rib buffet is a good deal for the price and the prime rib was good.

Review collected in partnership with Best Western
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Helpful?
Thank Thomas A
Reno
Reviewed 1 week ago

Its always convenient and pleasant to stay, and easy when I have a over flow of company to have them stay there. Mel's dinner is in the hotel and they have a play center which my grandson loves! Its has most of all you conveniences that you may want or need. I recommended it.

Review collected in partnership with Best Western
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Helpful?
Thank Luann Marie R
las vegas
Reviewed 1 week ago

With a name like Boomtown you'd expect a small, unremarkable property. We were so pleasantly surprised! It's not small, it's very nice, it's in a beautiful setting and the rooms were very nice as well. Comfortable beds, good pillows, complimentary bottled water, fridge, microwave, safe and lovely bathrooms and amenities.Mels Diner breakfast didn't disappoint these very picky eaters and the...

Review collected in partnership with Best Western
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Helpful?
Thank magic

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. ... more   less 

Additional Information about BEST WESTERN Plus Boomtown Casino Hotel

Address: 2100 Garson Rd, Reno, NV 89439-8007 (Formerly Boomtown Hotel & Casino)
Region: United States > Nevada > Reno
Price Range: €58 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Boomtown Casino Hotel 2.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino
BEST WESTERN Plus Boomtown Casino Hotel Reno, Nevada
Hotel Style:
#5 Best Value Hotel in Reno
#7 Casino Hotel in Reno
#15 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Boomtown Casino Hotel staff and other travellers.
9 questions
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Sparks, Nevada
6 months ago
Apache Junction, Arizona
over a year ago
Chandler, AZ
1 month ago

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Questions? Get answers from BEST WESTERN Plus Boomtown Casino Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request mountain view, and not near ice or vending machines. Kids hang out there and its noisy all night.”
Chicad04, 24 Apr 2017 | Read review
“I was told by the Operator South Tower Rooms are recently renovated.”
W1136GDJLee, 11 Apr 2017 | Read review
“Choose North Tower”
amberrose42, 26 Mar 2017 | Read review
“Stay somewhere else.”
RhondaJ983, 13 Mar 2017 | Read review
“Ask for a room in the South Tower if you want a mountain view.”
  • King Room in South Tower
  • King room in South Tower
  • King room in South Tower
Anna_E_Hiller, 8 Mar 2017 | Read review
5 of 5