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Atlantis Casino Resort Spa

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#1 of 65 Hotels in Reno
Certificate of Excellence
GreenLeadersPlatinum level
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Atlantis Casino Resort Spa
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3,945 Reviews from our TripAdvisor Community

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There are newer reviews for Atlantis Casino Resort Spa
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Showing 3,898: English reviews
Arroyo Grande
Reviewed 30 January 2016

Great casino action and lots of other attractions and restaurants. The room are very well appointed and the action is endless. The restaurants offer a variety of offerings. There are a lot of slot machines and they also have table games...but very few blackjack tables with rules that are reasonable for the player.

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Helpful?
1Thank David M
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for sharing your pleasant experience at Atlantis Casino Resort Spa and I look forward to welcoming you back in the near future!

Reno, Nevada
Reviewed 29 January 2016

The staff was so horrible; they had to prove that they were right even when they were wrong! Horrible; I am from San Francisco; they are so poorly trained; you would think that they had some problem solving skills but they don't. What a horrible incident; it would never happened at the Peppermill; do not even bother visiting Atlantis; it...

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Helpful?
Thank Ed H
atlantiscasino, General Manager at Atlantis Casino Resort Spa, responded to this review

Atlantis Casino Resort Spa seeks to provide an excellent experience for all guests, and reasonably resolve disagreements. Unfortunately, we could not concur with the particular resolution you proposed. We apologize for your disappointment.

Medford, Oregon
Reviewed 28 January 2016

I was in town on business and was able to enjoy an afternoon at the spa followed by happy hour at Bistro Napa. The service was excellent! I prefer to stay on the Spa Floor when I am in town. There is even a choice of pillow you would prefer for the evening!

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Helpful?
Thank michelleCxoxo
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for the “Excellent” rating and I look forward to welcoming you back to Atlantis Casino Resort Spa in the near future!

Modesto, California, United States
Reviewed 27 January 2016

We were coming back from Yellowstone and received a email for a free room, it was the best thing ever I felt like I won the lottery! This is the go to place for us, we would rather stay here than any other place. Love the rooms and the great beds, the food is so wonderful here. I can't say...

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Helpful?
1Thank Noreen S
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for your sharing your fabulous experience at Atlantis Casino Resort Spa and I look forward to welcoming you back very soon!

Georgetown, California
Reviewed 27 January 2016

The room was very nice. Price was not bad, however as a non gambler I was paying full price for my room $118. To have a $18 surcharge for "spa services" that I didn't use was insulting. Bedding is not great and too much detergent makes the sheets unpleasant.

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Helpful?
1Thank just4pjm
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for taking the time to post your review of Atlantis Casino Resort Spa. I am pleased that you enjoyed your room. Please know that our resort fee includes multiple services and amenities including high-speed internet access, concierge services and use of indoor pool and outdoor whirlpool spa to name a few. I hope you choose to return in...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 26 January 2016

My husband and I have been coming to Reno several times a year for over forty years. Over the past few years we have spent the majority of our stays at the Atlantis. We have never been disappointed staying here ( except at our last visit Toucan Charlie restaurant was closed for remodeling. ) We will certainly continue to stay...

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Helpful?
1Thank A TripAdvisor Member
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for sharing your wonderful comments regarding your visits to Atlantis Casino Resort Spa. I look forward to having you as our guests again very soon!

Durban, South Africa
Reviewed 25 January 2016 via mobile

There really is little to complain about at the Atlantis, except perhaps the exorbitant prices of the mini bar produce. I was terrified to even drink the water provided at the bedside table! :) Super spa facilities and it was great to soak in the hot tub situated on an upper floor, outside. Even though it was freezing getting out...

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Helpful?
Thank Ianlentz
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for traveling from South Africa to visit Reno and Atlantis Casino Resort Spa. I am pleased that you enjoyed your overall stay. I look forward to welcoming you back in the near future!

Eureka, California
Reviewed 25 January 2016

I checked out of the Peppermill due to horrible staff... and I mean BAD. The Atlantis was very friendly and the rooms were nice... I will stay at the Atlantis next time. DO NOT stay at the peppermill . You don't need be to write a book just is it good or bad. Price/Value: Very good.

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Helpful?
Thank Gary S
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for posting your review of Atlantis Casino Resort Spa. I am elated that we were able to make your visit to Reno an enjoyable one. I look forward to welcoming you back very soon!

Reviewed 25 January 2016

We were pleasantly surprised that Atlantis Casino Resort is so nice. Although the rooms are not very big but their sheets are wonderful and the beds are extremely plush and comfortable (would prefer it if it's not so high though). Their bathroom supplies are ample and best of all, their toilet seats are not low. It was a plus that...

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Helpful?
Thank Linda C
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for the “Excellent” rating and I look forward to welcoming you back to Atlantis Casino Resort Spa very soon!

Klamath Falls, Oregon
Reviewed 25 January 2016

Whenever I visit my daughter in Reno I stay at the Atlantis. The people are always friendly & helpful. The rooms are inviting and clean. If there is a problem, the staff are quick to rectify the situation and are polite while doing it. Atlantis casino makes me feel welcome, unlike some other places that make me feel as though...

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Helpful?
Thank jzzmom13
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for choosing Atlantis Casino Resort Spa as your resort of choice when visiting your daughter. I am elated that our genuine guest service keeps bringing you back. I look forward to having you as our guest again in the near future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
Food & drink at the hotel
Sky Terrace Oyster Bar
Sky Terrace Oyster Bar
Cuisines: Japanese, Seafood, Sushi, Asian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 

Additional Information about Atlantis Casino Resort Spa

Address: 3800 S Virginia St, Reno, NV 89502-6005
Region: United States > Nevada > Reno
Price Range: €84 - €252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Number of rooms: 824
Reservation Options:
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Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno
Atlantis Casino Resort Spa Reno, Nevada
Hotel Style:
#1 Green Hotel in Reno
#1 Spa Hotel in Reno
#1 Casino Hotel in Reno
#1 Top resorts Hotel in Reno
#2 Family Hotel in Reno
#2 Business Hotel in Reno
#2 Romantic Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis Casino Resort Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I liked the tower room because of the view west towards the snow-capped hills, but this is normally more expensive”
 of 5 bubbles KitK320, 6 Dec 2016 | Read review
“Left faucet handle in bathroom needed repair. Tile below counter in bathroom came unglued. Otherwise room, guest services, food, room service was outstanding.”
 of 5 bubbles dharr2016, 5 Dec 2016 | Read review
“We were handicap and our room was at the end of the hall on the jacuzzi suite... A very long walk for us... ”
 of 5 bubbles Bikerbarb1955, 5 Dec 2016 | Read review
“Higher floors have better views, and with rooms on the front side of the hotel.”
 of 5 bubbles LottyToronto, 4 Dec 2016 | Read review
“None it was great”
 of 5 bubbles gabino_made21, 30 Nov 2016 | Read review
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