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Extended Stay America - Las Vegas - Valley View

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Traveller (24)
Room & Suite (15)
Dining (2)
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Overview
  • Excellent34%
  • Very good19%
  • Average12%
  • Poor13%
  • Terrible22%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Rooms
Suites
Kitchenette
2 Star Hotel
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Additional information
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Rooms
3 Jul4 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (184)
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All reviewsweekly cleaningaddressed immediatelyclean bedgold coasthome away from homethe general managerevery requestfull size refrigeratorstove topseparate bedrooma wonderful place to stayrio hoteldecent stayconvenient locationplace to sleepfront desk staffdecent hotel
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1 - 5 of 177 reviews
Reviewed 3 May 2018 via mobile

I got a text around 6 pm the evening of my reservation, from a 3rd party reservation business, saying that Extended Stay Valley View had overbooked and my family no longer had a room. Because it was a particularly busy weekend, there were only 2...More

Thank Michelle M
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 4 May 2018

Michelle, we're so sorry we were unable to accommodate you as our hotel was overbooked. We offer no excuses for this mix-up, and we apologize for the inconvenience you and your family experience. Rest assured that we will reinforce our training to ensure such incidents...More

Hotel's Favourite
Reviewed 13 April 2018 via mobile

The staff goes out of their way to show care, professionalism and courtesy. I have not seen this level of customer service in a long time. There is simply none of the staff memebers that I can say anything bad about. They have "wow-ed" me...More

Thank Violeta702
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 13 April 2018

Thank you for staying at Extended Stay America and for posting your wonderful review. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you, and we look...More

Reviewed 28 April 2018

Rooms are very nice. HW floors no rugs. Only issue little fan to pull air into bedroom. Staff is super friendly and it is off the stip but within walking distance which is nice. Laundry room clean and reasonable. Only complaint is i had to...More

Thank Angela R
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 28 April 2018

Angela, it was a pleasure having you as our guest at Extended Stay America. We are glad you like many aspects of our hotel, but we are sorry for not meeting some of your expectations. We will certainly share your concerns with our team to...More

Reviewed 17 April 2018

I sincerely like all the people who work at the front desk. They are very courteous, kind, helpful. I feel very good about this place. I am the type of person that if the customer service isn't there I don't care to stay at the...More

Review collected in partnership with this hotel
Thank violeta931
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 20 April 2018

Violeta, it was a pleasure having you as our guest at Extended Stay America. We are thrilled to read your wonderful comments about the great service you received from our staff, and how they exceeded your expectations. We will definitely share compliments with them, and...More

Reviewed 14 April 2018 via mobile

Dirty rooms, and old equipment. Many of the power sockets dont work. (room 3305) WIFI painfully slow.. unless you want to pay. Tiny pool was also dirty and closed.. air con only in lounge not bedroom. The nearby Rio resort (a real hotel) charges $40...More

Thank Ivan W
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 14 April 2018

Ivan, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Laundry Service
Room amenities
Microwave
Things to do
Outdoor pool
Details
Price range
US$92 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$92 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (24)
Room & Suite (15)
Dining (2)
Pool & Beach (2)
Questions & Answers
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Gilpërlu D
27 April 2017|
AnswerShow all 2 answers
Response from larrydaigle55 | Reviewed this property |
yes it does you can cook inside but they dont provide the pots and pans.
0
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Room Tips
"The rooms are very clean and spacious, I stayed in a King size suite and my living room had also a very..."
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"go to another hotel"
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"try another hotel"
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"This place is terrible."
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