Extended Stay America - Las Vegas - Valley View
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Room & Suite (20)
Dining (4)
About
#187 of 291 in Las Vegas
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Hot bath
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Self-serve laundry
Wifi
Outdoor pool
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Room features
Air conditioning
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Location
Full view
85Good for walkers
Grade: 85 out of 100
65Restaurantswithin 1 km
40Attractionswithin 1 km
Contact
4270 S Valley View Blvd, Las Vegas, NV 89103-4014
Getting there
Car HireSee all Las Vegas car hire
203Reviews1Q+A43Room tips
Reviews
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This is the first time that I have been to a hotel where I feel unsafe. I checked in about 9pm with my family. The door to the lobby was locked. You had to pick up a phone to tell the clerk your business before she unlocks the door. The bouncer looking guy was near the front door. The outdoor lighting of the hotel is dark and dreary. Street walkers near by that gives you additional scare. Parking lot is extremely packed. Hard to back out because you got cars parked on the opposite end. Let's move on with the room: 1) We booked a room that has 2 double-beds and a sofa that supposed to roll out to a double bed. The sofa bed is not a double size but an extra-large twin, and it is not a thick mattress. You are sleeping on the springs. And it was stained brown-reddish stain. No extra bedding provided so we slept on the stained spring-felt mattress because I didn't want to go to the creepy parking lot to get to the lobby to ask for extra bedding. 2) There was a huge master-bedroom sized closet that was bigger than the bathroom. The bathroom length was the length of the tub. When you get out of the tub, you take one step forward and there is your door. Basically it is a 1/2 bathroom and the ceiling height was 6 feet 6 inches. 3) Mismatched furniture makes you think they bought them from the thrift shop to add on to it. Broken table legs. These photos that they show are correct but they are very bad looking when you see them in person. 4) Had a mid-sized fridge but it wasn't working right so after 12 hours, it didn't put out much cold air still. 5) Grab n go breakfast was consisted of coffee/hot chocolate and small muffins and nature valley granola bars. So don't expect anything fancy 6) there were a lot of broken-looking vehicles which makes me think they have long-term residence guest too. I can not believe Extended Stay of America would allow such standards. I have been to many other ESA and they have at least business-grade atmosphere that is superior. Now I will have to be careful about going with ESA which is unfortunate.…
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Date of stay: April 2022
Location
Service
Sleep Quality
Room Tip: None. So unsafe that you want security guard outside your door
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Helpful
Response from ESA GM, General Manager at Extended Stay America - Las Vegas - Valley View
Responded 4 weeks ago
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Thank you for your recent Sincerely, Hotel Management
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Hotel's Favourite
We have been staying at this specific location for over 3 weeks now and can't say enough about it. We have been so surprised that everything about this site is fabulous. The front office staff, Bernie, Melissa, Tiffany and the gen., mgr. Elix have all been more than helpful and truly care about the guests & their needs. They are warm, friendly yet very professional! The place is extremely clean and I haven't so much as seen a gnat around. We are on the 3rd floor and it's so quiet I sometimes wonder if we are the only ones staying in the bldg. We will continue to stay here long term (or short) as long as we are in LV and would highly recommend it to my friends and family.
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Date of stay: November 2020
Location
Service
Sleep Quality
Room Tip: Our room, on the 3rd floor, is exceedingly quiet
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2 Helpful votes
Helpful
Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Las Vegas - Valley View
Responded 3 Dec 2020
Thank you for reviewing Extended Stay America and for highlighting the service provided by our associates. It is a pleasure to know our associates won you over by delivering excellent service. Your compliments will be shared with Bernie, Melissa, Tiffany, and the rest of our team. We also appreciate your comments regarding our immaculate property. Thank you once again for selecting us, and we hope you enjoy the rest of your stay. Sincerely, Hotel Management
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Wanted to stay close to the airport to catch an early morning flight home from our Grand Canyon family vacation. The front desk staff was very friendly, but the hotel was a little outdated with rickety furniture. Each room has exterior doors and the smell of pot smoke permeated everywhere. Also heard people talking outside and other doors opening and closing all night long. I’m lying awake writing this review at 3:45 am.
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Date of stay: April 2022Trip type: Travelled
Room Tip: Would not stay here again.
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Helpful
Response from ESA GM, General Manager at Extended Stay America - Las Vegas - Valley View
Responded 10 Apr 2022
Jared, thank you for staying with us and sharing your thoughts. While you liked our front desk service, we are sorry for the conditions you described in some areas of our property, especially in your room. We will be discussing all the observations with the appropriate team, as our commitment is to provide the best accommodations to our guests. Thank you for your candor, and we hope to have you here again, so we can reinstate a better impression. Sincerely, Hotel Management
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My family of six just needed a place to crash for the night. We booked this place because they had a pull out couch would accommodate all six of us. However when we arrived late we were escorted by security to our room, because there were no key cards. Which made us unable to come and go freely from our room. When we got inside it was just gross! The kids didn’t even want to sleep in the beds, I covered them up with bath towels. The pull out couch bed was broken, along with no bedding for it. I went to call down to the front desk however the hotel phone was broken with zero dial tone. No way to find the phone number online to call the front desk. Two of us slept sitting up all night long, to be awoken by someone from management just freely walking into our room at 8 o’clock in the morning. How they were able to have key cards and we weren’t is a question?? I would never recommend this place for a family to stay at or anyone for that matter.…
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Date of stay: February 2022Trip type: Travelled
Helpful
Response from ESA GM, General Manager at Extended Stay America - Las Vegas - Valley View
Responded 22 Feb 2022
Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry for the issues you encountered with your room and the concerns you outlined. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you and your family stay with us again. Sincerely, Hotel Management
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Place was clean and nice. Staff was down to Earth and friendly. Free wifi dishes, plates, towels, toiletries whatever you need plus free breakfast and coffee in the morning. Was very happy with my stay.
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Date of stay: January 2022Trip type: Travelled
Helpful
Response from ESA GM, General Manager at Extended Stay America - Las Vegas - Valley View
Responded 7 Jan 2022
Thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best! Sincerely, Hotel Management
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Booking was done about a week in advance. Travelled 2 adults with 2 teens. We needed a room with 2 double beds and a pullout couch. They got this part right. We arrived expecting great quality service. However once we started walking through the stairwell and corridors toward our room, I found myself asking, Is it just me or the standards of ESA have dropped drastically? The place is not clean and there’s a foul smell as you walk through. We like to choose ESA especially when on a budget but when we reached our room I was ready to leave. Both the phone and TV we’re not working! We had traveled more than 12 hrs and just needed to rest so at least the TV should have been working. We call the front desk (using my cellphone) and we’re told that an engineer would come to check the TV and phone the following day. Not acceptable. They then offered to move us to a different room where there was TV and phone service. This helped calm me down some. Then we ask about the pool and we’re told that it wasn’t open, as in it was locked to guests. I understand that we have to be careful about COVID-19 but how wasn’t this communicated at the time of booking? Not impressed! They say there is breakfast. Muffins and bars?? I think this is a joke. At least they’ll still provide utensils when you ask. The good thing about our stay is that we were so busy having fun out that we spent very little time at this hotel but overall it wasn’t a good experience. I have given it 2 stars instead of 1 just because they offered to refund one night if we decide to stay the remaining days. I might chose ESA again in future but not this location. I’m sorry.…
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Date of stay: July 2021
Value
Rooms
Service
Helpful
Response from ESA GM, General Manager at Extended Stay America - Las Vegas - Valley View
Responded 14 Jul 2021
Thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the concerns you had with your room and make sure the concerns you outlined are resolved. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
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The woman name was Bernie. She was wonderful. Helped me book my room, gave me all my utensils, and she even helped me carry the bags to my room because she seen I was struggling. You need more employers like her. I will definitely be back. My name is Brianna.
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Date of stay: November 2020Trip type: Travelled
Helpful
Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Las Vegas - Valley View
Responded 17 Nov 2020
Brianna, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us and were impressed by the service provided by Bernie. We will be sure to share your compliments with her for taking good care of you. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
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This place is very dirty and not a safe place...I have stayed all over the world in third world countries and this place is the worst place I have stayed...The staff is nice but is it dirty and not safe. Really do not stay here...
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Date of stay: August 2020Trip type: Travelled
Value
Location
Service
Helpful
Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Las Vegas - Valley View
Responded 31 Aug 2020
Thank you for being our guest. We apologize the cleanliness of our property was not to your expectations and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
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I don’t typically leave reviews, but I am not impressed whatsoever. My husband and I are staying here for a few weeks for business, until we can be sent to California. The first room we were given was next door to someone smoking weed and we had headaches within the first 10 mins— they also have us two full beds when we asked for a king suite. The staff was kind, though I wouldn’t say they were helpful. They did move us to a room with a queen for the night, and told us they could find a king suite for us the next morning. When we got to the next room, we found that only one light switch worked, and the bathroom smelt awful. It was a handicapped bathroom, and I don’t mean to sound rude, but it smelt like the person who lived in this room had many accidents. The smell was a mix of sewer and old, wet toilet paper. My husband and I both were gagging and had to put a towel underneath the door in attempt to help the room smell tolerable. The bathroom also did not have provided soap or shampoo/ conditioner. No soap for the sink either. As if we even wanted to be in that bathroom. Within the timeframe of 5 hours, we heard at least 4 people try to open our hotel door. My husband is the bravest person I know, but even he was nervous to stay here. Every neighbor was noisy and inconsiderate. Every thud we heard from the other rooms, we figured it was either someone drunk, stoned out of their mind, having sex or potentially in a fight. I’m sorry but we are NOT IMPRESSED. Awful.…
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Date of stay: May 2020Trip type: Travelled
Helpful
Response from iResponze A, Manager at Extended Stay America - Las Vegas - Valley View
Responded 4 May 2020
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserve a comfortable and stress-free stay, and we regret the inconvenience caused to you and your husband. We have shared your comments with our management team as well as the housekeeping team to see where we can make improvements. We certainly want you to have a pleasant stay, so please let us know at the front desk if there is anything we can do to make your visit better. Sincerely, Hotel Management
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First of all I didn't even stay at Extended Stay. When we arrived at the hotel for our reservation. We were told we were relocated and they couldn't tell us where. We called cancellon and they gave us the run around. Long story short we had to spend over $500 to have a place to stay while in Vegas or we would have been on the street. Worst service ever. Oh yeah and didn't get reimbursed.
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Review collected in partnership with Cancelon.com
Date of stay: February 2020
Helpful
Response from iResponze A, Manager at Extended Stay America - Las Vegas - Valley View
Responded 25 Feb 2020
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to serve you. For any query unresolved, please reach out to our front desk so that they can assist you with it. Sincerely, Hotel Management
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PRICE RANGE
US$119 - US$183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica las vegas - valley view hotel las vegas, extended stay america las vegas, extended stay las vegas
LOCATION
United StatesNevadaLas VegasParadise
NUMBER OF ROOMS
1
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Claim Your Listing Frequently Asked Questions about Extended Stay America - Las Vegas - Valley View
Which popular attractions are close to Extended Stay America - Las Vegas - Valley View?
Nearby attractions include Bellagio Conservatory & Botanical Garden (1.1 km), Raiding The Rock Vault (0.8 km), and Kiss Monster Mini Golf (0.6 km).
What are some of the property amenities at Extended Stay America - Las Vegas - Valley View?
Some of the more popular amenities offered include free wifi, free parking, and a hot tub.
Which room amenities are available at Extended Stay America - Las Vegas - Valley View?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
Is parking available at Extended Stay America - Las Vegas - Valley View?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Las Vegas - Valley View?
Conveniently located restaurants include Petrossian Bar, Blossom, and Rose. Rabbit. Lie.
Are there opportunities to exercise at Extended Stay America - Las Vegas - Valley View?
Yes, guests have access to an outdoor pool during their stay.
Are any cleaning services offered at Extended Stay America - Las Vegas - Valley View?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America - Las Vegas - Valley View?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Las Vegas - Valley View?
Many travellers enjoy visiting Little Church of the West (3.2 km), Hartland Mansion (6.3 km), and Historic Fifth Street School (7.1 km).
Is Extended Stay America - Las Vegas - Valley View accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.