We were able to hear the music and noise from the lobby any time we were in the room. We did have the ac unit on high to drown it out. The room also was very hot during the day even with the curtain shut and the ac on high.
The Luxor Egyptian theme is unique with its pyramid themed main building, inclinators (instead of elevators) and decor. But this hotel badly needs a refresh to update the well worn rooms. The furniture in my room was scratched. The bathroom had a very noisy, clunky fan reminiscent of a cheap motel. Overall the bathroom looked like a 1970s style hotel before all the fancy architecture of the past 20 years. My room was missing the TV remote control when I checked in. I called housekeeping who quickly responded to bring me one; and the gentleman tried it out with me. Either it didn't work or the TV didn't work. He said he would have someone fix it and I told him they could address the issue the next day while I was at my conference. The following evening it was still not working... and it never worked for my 3 nights that I stayed. The beds were clean but the mattresses had seen better days... very soft in the middle. I know that the Luxor has two 'towers' adjacent to the pyramid. But the tower rooms, while newer, are more expensive. I really think the pyramid needs renovation and the rooms refreshed and brought up to modern standards. I also had to call the hotel once back home to request a receipt. I thought it was pretty bad that I didn't receive a receipt when using the MGM mobile app to check out. The mobile app in general looks like it was written by some amateurs or really bad offshore programmers. And I am in the software industry so I have just a wee bit of knowledge in this area...! The one thing that worked well was the Wi-Fi, which worked seamlessly across all MGM properties including the MGM Grand, Luxor and Mandalay Bay (where my conference was). The staff were friendly so that was a positive. …
All the staff was great and made me and my wife feel like we where special. From the time we got there to the time we left there even when it was morning the cleaning staff would great us to the end of the day when everyone else would make sure it was a magical day
Grungy feeling hotel, rooms smelled like smoke, air conditioner couldn’t keep up. Bell person was rude. Pass on this hotel even tho it’s cheap. Only positive thing was the mobile check in and mobile key.
The room did not come with no refrigerator or microwave had no towel rack and the air condition makes a loud rattling noise And when you’re in the shower the glass doesn’t come out far enough and the water gets all over the floor
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