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West Star Hotel and Casino

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1 room 2 adults 0 children
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West Star Hotel and Casino
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55 Reviews from our TripAdvisor Community

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There are newer reviews for West Star Hotel and Casino
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Showing 55: English reviews
Yreka, California
Reviewed 4 August 2016

The hotel was somewhat deserted,so it seemed somewhat awkward at check-in. The woman at the front desk was kind enough to give us an early check in. The room was large, but in need of some improvements. The carpets and the chair were dirty and the room was very dusty. The managements friendliness made up for any of the issues...

Thank monsoons2013
Reno, Nevada
Reviewed 8 June 2016

I stayed at the West Star while on business in Jackpot. It was a busy concert weekend and we were not able to stay at Cactus Pete's. The rooms were decent. Nothing fancy, but clean and well kept. The owner and his wife were wonderful. Very nice people who seem very interested in our trip and made sure we were...

Thank Hondo1982
Reviewed 16 May 2016

I have stayed at west star couple of time in the past and always enjoyed my stay here.I had great experience at west star. Very well kept room, clean, comfortable, great service and off course free breakfast. I will come back and will always stay here.

Boise, Idaho
Reviewed 27 April 2016

Not a pleasant experience at all. Ended up checking out in the middle of the night. Bad lighting in the hallway, elevator stinks, yellow water comes out of bathtub, toilet not cleaned and bathtub as well. Cactus Pete's right down the street. You can't cancel reservation. If you do you won't get refund. Buy a tent you're better off.

Thank rezeile8
Pocatello, Idaho
Reviewed 31 March 2016

I booked through expedia. DO NOT GIVE THE FRONT DESK your card if you booked online, they double charged me and wont refund my money, I been fighting them for over a month!!!!! RIP OFFS!!!! Also, everything in the bathroom was already used...GROSS!!!

2Thank travelfool2016
Burley, Idaho
Reviewed 25 January 2016

gave us a great rate on the room,stayed 3 nights,room was very clean,king bed was nice would have been more comfy if it had a thick bed pad,had a room with a patio that was nice,don't know who cleans the bathrooms across from the bar,none of the toilets where working had to fix one to use, my husband had to...

Thank Kelli C
Spokane, Washington
Reviewed 15 January 2016

The room is very clean. There is a coffee pot, microwave, table/chairs, and a RECLINER. The bathroom is spotless! Our only complaint is the lack of handicap access to the building. It is unheard of in this day and age.

1Thank Biblit
Caldwell, Idaho
Reviewed 12 October 2015

nice older hotel that could be nice if it was clean. The carpet is old and dirty so many stains that I hate to think how they all got there, the bed springs even had stains on it (don't even want to go there} toilet seat was dirty with stains mirrors were not cleaned for some time, TV didn't work...

1Thank dcgans
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I so sorry that you experienced so many problems during your visit with us. Your comments have been forwarded to the owner for corrections. We do appreciate your business and wish you safe travels

Preston, Idaho
Reviewed 20 July 2015 via mobile

I went here we payed $100 for the night. There was hair all over the shower. The tv, blowdryer did not work. And the room was very dirty. When i sayer somethink to front desk they did not seam to care.

5Thank mblake6175
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay.

Reviewed 14 July 2015

We have stayed there in the past, not our first choice. In the past it has been clean and comfortable. But last Sunday everything else was booked so we stayed again. I would have rather slept in our car. We had a ground floor room which had more pet stains than clean floor. The smell of cleaner was so overpowering...

3Thank Terri W
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again.

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Room/Suite (7)
Hotel & Grounds (6)
Family/Play Areas (2)
Dining (2)
Business Centre/Function Rooms (1)
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  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Casino and Gambling
Room types
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about West Star Hotel and Casino

Address: Highway 93 & Poker St., Box 775, Jackpot, NV 89825
Region: United States > Nevada > Jackpot
Price Range: €49 - €75 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — West Star Hotel and Casino 2*
Number of rooms: 76
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Also Known As:
West Star Hotel Jackpot
West Star Motel
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Questions & Answers

Here's what travellers have asked, with answers from West Star Hotel and Casino staff and other travellers.
2 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check reviews of hotels in your price range.”
badall16, 2 Apr 2017 | Read review
“ask for main floor”
jag328, 31 Mar 2017 | Read review
“We stayed in room 231, lovely views and quiet.”
mustang16021962, 16 Feb 2017 | Read review
“GET a room at least 25-50 feet from the elevator as noise bothers some people..”
mikesH3158UE, 14 Nov 2016 | Read review
“don't know the whole place seamed dirty”
dcgans, 11 Oct 2015 | Read review
5 of 5