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Cleaniless of rooms was poor as clearly had requested for non-smoking room. Upon checkin, there is a stench of cigratte smell, upon checking the balcony bath area, goodness gracious, the tub was choked with cigratte butt and ash was jot removed.
For the wc area,...More
We've been to this place when it was formerly known as Pulai Desaru Resort. Alot had changed since 1.5 years and loving it so far. We had one Deluxe room and one Superior room. Both are great. Big toilet with double rain showers, big bed,...More
Thank Sri Liyana S
Response from SandandSandals D, Guest Relations Manager at Sand & Sandals Desaru Beach Resort and SpaResponded 2 weeks ago
Hi Sri Liyana S,
We appreciated you took the time to write us a review. Learning that you’re happy with our property has greatly encouraged and motivated us. Your feedback means a lot to us. We thank you again and look forward to welcoming you...More
Stayed for 3 days 2 nights in early Jan and it was very much enjoyable and a relaxing stay. The reception area is nicely done and there's ample spaces to entertain multiple guests in between their counters. Reception was friendly and helpful. Parking lot was...More
We came here during the off peak season, so it’s as though it was our little private getaway.
During the booking, I requested to have our room decorated as it was my wife’s birthday. Excellent job on the deco! My wife (and daughter) enjoyed playing...More
This hotel is positioned as a luxury boutique hotel in Desaru and while the room gives a great impression (big, comfortable, newly renovated), things started to get worse into the stay.
The restaurants were mediocre considering the high prices they charged. Food was average at...More
Response from SandandSandals D | Property representative |
Hi Rochelle Q, the journey from JB Sentral to Sand & Sandals will take approximately 45mins. Guest from Singapore can consider to take Ferry via Changi Ferry Terminal to Tangjung Belungkur Ferry Terminal. The ferry ride is... More
Hi Rochelle Q, the journey from JB Sentral to Sand & Sandals will take approximately 45mins. Guest from Singapore can consider to take Ferry via Changi Ferry Terminal to Tangjung Belungkur Ferry Terminal. The ferry ride is around 30mins + 30mins drive to reach Sand & Sandals. You can call us at 07-822 2222 to check on more info on our transfer service.