Traveler, beware ... as others have said, DO NOT STAY HERE. Our experience at this hotel ranks very near the top of “worst hotel experiences ever.” And that’s from several decades of traveling, staying in dozens and dozens of hotels. This one is clearly a “Not-So-Super 8.” There are other lodging options in Livingston ... anything would be better. We arrived at about 10:00 PM on the night we were supposed to stay here, after a 12-hour tiring drive. I had booked the hotel through Booking.com (also a big mistake!). The parking lot and entrance area to the hotel were “shady” at best, but I approached the front desk with high hopes of a friendly welcome and a good night’s sleep. I was met with a sign on the front desk, which provided a phone number to call for service. I called it and stated that I was trying to check in. A gruff female voice in a monotone on the other end said, “Do you have a reservation?” I said I did. A minute or two later, the front desk clerk showed up and we navigated the check-in process, although it was “weird” and awkward, with nary a smile and barely a greeting. There was no name provided for the typical “Manager on Duty” sign, and a young child was curled up on a folding chair behind the counter, with toys and books strewn about the floor. It was an uncomfortable start. I then brought my wife inside so that we could check the room, but I told her to leave all our stuff in the truck, fearing the worst. We hiked up to the second floor and made our way to our room. THE DOOR WAS PROPPED OPEN!!! A bad sign no matter where you are! We went in, very slowly, in case someone was already in the room. Though we found no one else, we noted the following: debris on the floor, a wet wash cloth draped over the tub, an OPENED bar of soap on the edge of the tub, and generally dirty conditions. Gag! On our rapid exit from this awful situation, we also noticed an abundance of video cameras in the hallways ... what’s up with that? We returned to the front desk and phoned for service. We explained what we had found and made it perfectly clear that we were not staying. Granted, we did not receive any resistance to that – however cancelling our reservation and getting a refund became a HUGE ordeal that would occupy many hours of my time over the next SIX WEEKS!!! After watching two employees at the front desk fumble around with cell phones and other gadgetry for 20 minutes or so, trying to figure out how to effect a refund from a reservation made through Booking.com (did I mention that that was a mistake, too?), I finally said that we were leaving and would deal with this later. After all, it was very late. For the next SIX WEEKS, I tried to get the credit that we were due. Some of my calls to the motel went unanswered. A few times they were answered and were then mysteriously disconnected mid-sentence. A couple times I spoke with a living, breathing human being. In those cases, I was told that all refunds have to go through their “Accounting Team” and I was given an email address if I wanted to contact them for an update. In other words, a dead-end. You might as well be emailing a rock! No response ever came from multiple email attempts. I would find out later that the “Accounting Team” is in the Philippines, or the equivalent thereof. Certainly not Livingston, Montana. During all of this, I sent many, many emails and made multiple phone calls to Booking.com, expecting that since they were my booking agent they would act on my behalf to pursue a refund. I might as well have been asking the previously mentioned rock for help. Talk about a confusing mess and the right hand never knowing what the left hand is doing! They even had me send pictures of what we found at the motel, and other evidence of our experience. And all that effort was for nothing ... I would suspect Booking.com never even looked at them. At long last, I called the Customer Service number for Wyndham and began to get a little movement. An agent for Wyndham sent the infamous “Accounting Team” an email which basically demanded that they issue credit, or else. It was then, and only then, that I received an email from the Accounting Team saying that they would issue credit. But even then Booking.com continued to add to my headache. While some notice of a refund was apparently appearing in their files, they said that they would need an official email from someone of importance at the Super 8 Livingston. Ugh, back to the Philippines. I don’t really even know what happened at this point. I know I sent a variety of strongly-worded emails in several different directions and maybe that had an impact. In any case, one day I received communication from Booking.com stating that the refund had been approved, and soon after that it posted to my credit card. I am sure all the parties involved were hoping that I would just drop the whole thing and absorb the loss, but that is not how I operate. I have learned three things from this ordeal, and I hope this helps other travelers: 1) NEVER stay at the Super 8 in Livingston, Montana, at least not until the management changes, 2) Avoid Booking.com and other 3rd party booking agents unless the room is fully refundable, and 3) Do not be misled by the “overall” ratings when looking at reviews for a motel. In the case of this motel, the reviews overall looked pretty good. But if you look at the most recent reviews, almost all are terrible reviews. Something happened at this motel a few years ago, with disastrous results. Put your trust in the most recent reviews. Further, shame on Booking.com for even offering this motel through their site (perhaps they should have some minimum standards of their own) and shame on Wyndham for not holding this motel to a higher standard. It is “Super 8 by Wyndham,” after all. Just look at the recent reviews, Wyndham, and do something about it. Travelers who put their trust in you deserve better.…