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Best Western Premier Helena Great Northern Hotel

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#1 of 21 Hotels in Helena
Certificate of Excellence
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Best Western Premier Helena Great Northern Hotel
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840 Reviews from our TripAdvisor Community

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Showing 827: English reviews
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Wolf Point, Montana
Reviewed 1 week ago

The rooms were quite nice with mini kitchenettes that included nice size refrigerator! Made the business trip seem more of a quick getaway! Beautiful hotel that fit into the area surroundings. Ice cream and beer pub within walking distance!

Review collected in partnership with Best Western
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Helpful?
Thank davidkK9973YU
Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review

Dear David K - thank you for your great review. We are pleased to be rated as number one in Helena on Trip Advisor and have such wonderful guest comments. Our goal is to spoil each guest! We hope to see you again!

Glendive, Montana
HOTEL’S FAVOURITE REVIEW
Reviewed 19 February 2017

I recently stayed at the Great Northern because it was the location of a conference I attended. I have attended many conferences here in the past, but this was the first time I actually stayed at the hotel. I usually stay elsewhere because the Great Northern can be a bit more pricey. However, on this visit, the price was in...

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Helpful?
Thank surfercharlie
About Hotel's Favourite Review
Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review

Dear surfercharlie - Thank you Thank you! We appreciate the time you took to leave such a great and warm review of your stay at the Great Northern Hotel! We certainly love our jobs here and we always hope it shows to our guests! See you next time!

Calgary, Canada
Reviewed 2 weeks ago

Great hotel and great staff. We always enjoy our stay here and keep coming back! Everything is super clean, it's quiet, and the staff s always accommodating. We never hesitate staying here and are always treated great. Good restaurants very close. Just a great place to stay.

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Helpful?
Thank John G
Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review

Thank you John G. We take great pride in our staff and our property - I do believe we can provide great customer service to all our guests. Thank you for being a return customer.

Denver, Colorado
Reviewed 2 weeks ago

The property is located in a convenient location and is generally clean and functional. BUT .. every time I stay there, I ask myself why I am doing this to myself. The staff is distance and cool. Not friendly and inviting. This last visit was due a family emergency and I had traveled the entire week before arriving. I dropped...

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Helpful?
1Thank John M
Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review

Dear John M - I am very sorry to see that you were disappointed for a second time with our property. As you can see with the reviews, we do get it right in many ways. There were some new staff members who did not realize laundry did not go on the weekends. This comment is certainly a learning opportunity...

Forsyth, United States
Reviewed 2 weeks ago

The rooms in this hotel are amazing and the service is excellent! They are very clean and provide you with anything you need. You have to know how to get to this hotel to find the parking, it is not easy. However, there is a good place to walk in the neighborhood. The restaurant and breakfast provided are delicious and...

Review collected in partnership with Best Western
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Helpful?
Thank E993TKmichellew
Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review

Thank you so much for your great review. We think the Great Northern Town Center has much to offer. We are always available to help assist with parking! Hope to see you back soon!

Reviewed 2 weeks ago

Somehow those Montana Employees have managed to slice off a piece of heaven :) Such a lovely place made just how I imagine heaven is. And outsanding hystory everywhere around the Hotel located on the famous Last Chance Gultch where they hit tons of Gold in the old west day and built the Helena Cathederal dow the street. Very Well...

Review collected in partnership with Best Western
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Helpful?
Thank 964lucasy
Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review

We thank you so very much for this kind review. We are so pleased we exceeded your expectations!

Calgary, Canada
Reviewed 2 weeks ago

This is our second time staying here. Our first was during Christmas and because of our wonderful time then we decided to return. This time it was even better!! The front office manager Ann Marie Bowers was so helpful with planning our special occasion and far exceeded any expectations:). First arriving it felt like coming home and being a part...

Review collected in partnership with Best Western
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Helpful?
Thank C1522PIandyl
Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review

We can not ask for a better review! Thank you so much for sharing your experience with other Trip Advvisor followers.

Missoula, Montana
Reviewed 2 weeks ago

We always stay at this hotel when in Helena. Clean, comfortable bed, great breakfast, friendly helpful staff. They have always been helpful in getting us a room with a walk in shower because of limitations my husband has with a bad knee and back. Thank you Great Northern, this helps so much.

Review collected in partnership with Best Western
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Helpful?
Thank bigskysecrets
Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review

Dear bigskysecrets - we certainly appreciate our return guests. It is our goal to exceed your expectations each time. Thank you for your wonderful review!

Helena, Montana
Reviewed 3 weeks ago

Room cleaning needs to be changed it needs the detail work done much better not enough detail work done at this time This room was not at the normal standard of this hotel it was dusty and dirty it needs more cleaning

Review collected in partnership with Best Western
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Helpful?
Thank Bruce C
Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review

Thank you Bruce C for your comments - yes, that is not our standard. My hope is that a guests lets us know while on the property so that we could address it immediately. We did see your Mediallia comment and responded. We look forward to your returning and showing you we can do it right. Thank you for your...

Billings, United States
Reviewed 3 weeks ago

I will definitely stay here again. The location was great! The area is in a nice development and within walking distance to all amenities you would need. The staff is very friendly and helpful! The rooms are very nice!

Review collected in partnership with Best Western
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Helpful?
Thank O3936VDbryang
Marti B, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this review

Very Satisfied is a great title! Thank you for your time to leave a review. We take great pride in our staff and our property - we look forward to your return!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
Official Description (provided by the hotel)
Conveniently located in the Great Northern Town Center area of the historic downtown Helena. Near restaurants, retail shops, Great Northern Carousel & Ice Cream Company, movie theater Exploration Works Museum. Full service convention center for your important business and social events. ... more   less 

Additional Information about Best Western Premier Helena Great Northern Hotel

Address: 835 Great Northern Blvd, Helena, MT 59601-3315
Region: United States > Montana > Helena
Price Range: €145 - €195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Premier Helena Great Northern Hotel 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western Helena
Helena Best Western
Hotel Style:
#1 Romantic Hotel in Helena
#1 Business Hotel in Helena
#2 Family Hotel in Helena
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Premier Helena Great Northern Hotel staff and other travellers.
5 questions
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Forsyth, Montana
1 month ago
spokane, wa
over a year ago
Everett, Washington
over a year ago
over a year ago

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Questions? Get answers from Best Western Premier Helena Great Northern Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking the Great Northern Square”
suewD520PC, 7 Dec 2016 | Read review
“We prefer the king mini-sites at the end of the floors.”
mjhullah, 24 Sep 2016 | Read review
“Avoid this hotel.”
HarryS964, 23 Sep 2016 | Read review
“Great beds and pillows for a good nights sleep.”
W812QBjoannes, 31 Aug 2016 | Read review
“I would stay on a higher floor to get away from the possible noise from the conference areas.”
AdventureHermit, 22 Aug 2016 | Read review
5 of 5