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Greystone Inn

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Greystone Inn
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107 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Calgary, Canada
Reviewed 6 days ago NEW

A good option on a long road trip. This is an older place downtown. The room we had was newly redecorated. A bit dark for our taste, but funky nonetheless. Checkin: No issues. Room: clean. No issues. Hot water: lots of it. WiFi: worked well Security: No issues

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Helpful?
1Thank WellTravelled222
Josco-Properties, General Manager at Greystone Inn, responded to this review

Dear Valued Guest: Thank you for taking the time to write your review of the Greystone, your comments are valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect...

Saskatoon, Canada
Reviewed 6 days ago NEW

We were pleasantly surprised when we checked into our room, especially since it looked like it was under construction from the outside. It was warm and cozy with new, upscale decor. vessel sink, wine fridge, robes, and leather chairs in front of an electric fireplace to complete the ambience. The room was very clean with enough room for two of...

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Helpful?
1Thank WinterGetAway10
Josco-Properties, General Manager at Greystone Inn, responded to this review

Dear Valued Guest: I would like to personally thank you for taking the time to write your comments, and to give us this positive review. Our staff are dedicated to providing exceptional customer service for every guest, every time. Our newly renovated and redesigned guest rooms are our commitment to provide quality accommodations and amenities. Thank you again, and we...

Alberta, Canada
Reviewed 1 week ago

The room clean and the bed was comfortable. They are slowly updating the place - albeit the décor is unique. If you expect the presidential palace you have to pay for the presidential palace. Happy and would stay there again! No breakfast though....

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1Thank I_Roam_AB
Josco-Properties, General Manager at Greystone Inn, responded to this review

Dear Valued Guest: Thank you for your honest and constructive review. I really appreciate your comments, finally a review with realistic expectations of the Greystone! We are not the Presidential Palance, nor the Taj Mahal and we are delighted that you accept us for what we are, and for what we will never be. The recent guest room renovations have...

Bozeman, Montana
Reviewed 4 weeks ago via mobile

We had reservations at this hotel...10 days in advance. We showed up and they had no record of us!!! We could wait 15 minutes and the electrician would be out of that room. NO THANKS Headed to the Crystal Inn and had a great experience!! Next to the airport.... much more convenient!

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Helpful?
Thank kimcorks
Josco-Properties, General Manager at Greystone Inn, responded to this review

Dear Guest: We apologize for the series of unacceptable events that occurred during your recent contact with our Front Desk Staff. I will look into the issues that you've noted, and take corrective action immediately. We take pride in providing clean and affordable accommodations, and are committed to a high level of customer service. We hope that you will give...

Regina, Canada
Reviewed 29 September 2016

I called greystone in advance to find out about there rates. The woman who took my call failed to tell me that they were closed due to renovations. So after reading some reviews we decided to book through a hotel booking site. When we finally got to greystone we wandered around a very old run down building and the only...

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Helpful?
1Thank Marie T
Josco-Properties, General Manager at Greystone Inn, responded to this review

Dear Guest: I apologize that your experience was not up to our usual standards. We take these comments seriously and I can assure you that I will look into these points that you have raised. In the interim, please note that the Greystone is undergoing interior and exterior renovations (nothing noisy or disruptive to our guests), but we have remained...

Charleston. SC
Reviewed 15 September 2016

Supernice bed & bedding....nice intentional attempt at classiness but why not finish. Hotel monogramed robe & coffee mug but my room actually had a space heater in northern Montana!!! Nice furniture, lamps... but not working.maybe lightbulbs needed replacement but couldn't call front deck cause phone was inoperative and couldn't find anyone at front deck after numerous attempts. Hotel furnished nice...

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Helpful?
Thank travlingdude
Josco-Properties, General Manager at Greystone Inn, responded to this review

Dear Valued Guest: I would like to thank you for taking the time to inform us of the housekeeping failures you experienced in your guest room. I do hope that you accept my sincere apologies for our shortcomings. I have spoken with our Executive Housekeeper; to which I am assured that she has taken the necessary actions within her department...

Vilafranca Del Penedes, Spain
Reviewed 14 September 2016

When arriving from Yellowstone, we thought that we made a bad choice with Greystone Inn. However, the lady at the desk was very kind and when we entered to the room we changed our minds. The rooms are updated and comfortable. The only issue was that the parking lot was small and with not enough light, what made a little...

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Helpful?
1Thank Jordi M
Josco-Properties, General Manager at Greystone Inn, responded to this review

Dear Valued Guest: Thank you for taking the time to review the Greystone. As I have mentioned previously, we are continuing to renovate and enhance our facilities in order to better serve our customers. The upcoming exterior hotel renovation will present a new, fresh look to the property. We appreciate that you have given us the chance to serve you,...

Alexandria, Ohio
Reviewed 13 September 2016

Actually it turned into 2 nights due to bad weather on a motorcycle trip. A rather average looking outside but when we opened the door WOW! Modern, elegant, would have worked easily in NYC. Totally blown away. The lady at the desk recommended a wonderful restaurant and our unplanned extra day ended on a high note with the best lobster...

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Helpful?
1Thank hekjlk1969
Josco-Properties, General Manager at Greystone Inn, responded to this review

Dear Valued Guest: Thank you very much for your kind words and your positive comments. We have been working very hard to make sure that we provide a quality guest experience, for every guest, every time. You are correct with your comment regarding the continuation of our guest room renovation projects. Currently, the hallway areas of the hotel are in...

Quincy, FL
Reviewed 19 August 2016 via mobile

Our room was spacious, attractive and comfortable. Great extras, a fancy coffee machine, real glasses, wood flooring makes this hotel special. I have a couple of suggestions for the management, better lighting in the bathroom for applying make up, the air conditioner is very dusty and I'm guessing the filter needs cleaning. I would have liked a couple of hooks...

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Helpful?
Thank hardchip
Josco-Properties, General Manager at Greystone Inn, responded to this review

Dear Valued Guest: Thank you for taking the time to review our property. We very much appreciate your positive comments regarding the recent improvements that we've made within the hotel. I am pleased to read the positive reviews of our staff members who work hard each day to provide exceptional customer service. Thank you for choosing the Greystone, we appreciate...

Denver, Colorado
Reviewed 22 July 2016

In the heart of downtown, this property has done what so many other older properties should do ... update and remodel. If you have read any of my other reviews, I want a CLEAN place to sleep. This place was CLEAN. A very affordable hotel, the outside looks a little rough, but the rooms are nice. Comfortable beds and updated...

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Helpful?
Thank Bob T
Josco-Properties, General Manager at Greystone Inn, responded to this review

Dear Valued Guest: Thank you for your comments and review of the Greystone. We are continually making efforts to enhance our guests experience, through renovating and upgrading our facilities and by providing the very best in customer service. Positive comments like yours, go a long way to encourage our staff and to confirm to us that they are on the...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking

Additional Information about Greystone Inn

Address: 621 Central Ave., Great Falls, MT 59401
Region: United States > Montana > Great Falls
Price Range: €49 - €84 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Greystone Inn 2.5*
Number of rooms: 44
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Also Known As:
Triple Crown Hotel
Hotel Style:
#2 Best Value Hotel in Great Falls
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Questions & Answers

Here's what travellers have asked, with answers from Greystone Inn staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book in a newer hotel”
 of 5 bubbles 944mariet, 28 Sep 2016 | Read review
“3rd floor was quite”
 of 5 bubbles travlingdude, 15 Sep 2016 | Read review
“They are still doing some upgrades. Our rooms were interior in the hall behind the desk. Very quiet.”
 of 5 bubbles hekjlk1969, 13 Sep 2016 | Read review
“The 3rd floor rooms are smaller than the 1st and 2nd floors”
 of 5 bubbles 529bobt, 22 Jul 2016 | Read review
“we had a corner room, in front of a parking spot, renovated.”
 of 5 bubbles motorcycle22016, 5 Jul 2016 | Read review
5 of 5