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Best Western Plus Kelly Inn & Suites

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Best Western Plus Kelly Inn & Suites
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771 Reviews from our TripAdvisor Community

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Showing 763: English reviews
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mesa, United States
Reviewed yesterday NEW

excellent hotel, clean rooms and helpful staff, breakfast area was clean and organized but crowded. pool area was also large and fun for the kids ages 5-12. location is great near by restaurants and gas stations. Also right off of the freeway.

Review collected in partnership with Best Western
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Helpful?
Thank oscargG7590NB
Busby, Montana, United States
Reviewed yesterday NEW

We enjoyed our stay, the desk clerks were very friendly and helpful. Although they were booked for the night, they were helping other travelers find hotels. The noise level was great, I know the motel was booked, but it was quiet during the night.

Review collected in partnership with Best Western
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Helpful?
Thank Roberta B
Lewistown, Montana
Reviewed 2 days ago NEW

We had a cold shower. Our breakfast wasn't the freshest. Breakfast help is usually very pleasant to be around, but she wasn't her happy self. When I brought the cold shower to the front desk help, she said she would have it looked at. Last time I stayed there we were next to really noisy people. Whenever I bring something...

Review collected in partnership with Best Western
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Helpful?
Thank jerlync2017
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

It is always our goal to exceed our guests' expectations and I am sorry that we did not accomplish that for you...our sincere apologies. Please know that all comments are reviewed by our staff so that we can continually make improvements. It's our hope that you will give us another opportunity to better serve you.

Lewistown, United States
Reviewed 4 days ago NEW

Always good to stay in a familiar place with good service and clean rooms that are up to date. I like the personal touches and the theme of the hotel. My family also enjoys the pool when they get to come along.

Review collected in partnership with Best Western
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Helpful?
Thank kyled524
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

Thank you for such great comments about our hotel and customer service. We appreciate the comments about the clean rooms and the water playland that your family enjoys. Please come back and see us again whenever your travels bring you back to Billings.

Sidney, Montana
Reviewed 2 weeks ago

The hospitality was great. Great service and very clean I love this hotel for its pool.. my boys love it. The room are clean. Great breakfast and this also was clean. We stay here almost every time...

Review collected in partnership with Best Western
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Helpful?
Thank E5230ZEsarad
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

We appreciate the loyalty of our return guests like you and value your business. Thank you for commenting on the cleanliness of both your room and breakfast area. As always, we hope to see you again soon.

Glendive, United States
Reviewed 2 weeks ago

We truly enjoyed our stay at this beautiful hotel. Even its location is perfect. We were in Billings for the State Wrestling tournament at the Metra. Easy access on/off interstate. Best place to relax after the fast and furious pace of the tournament. Go Bozeman Hawks and Go Glendive Red Devil Wrestling!!

Review collected in partnership with Best Western
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Helpful?
Thank mclanek2017
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

Thank you for taking the time to comment about your recent stay with us during the All-State Wrestling Tournament! It's great to hear you found your stay relaxing and our hotel easy to find. We appreciate your post and look forward to seeing you again whenever your travels bring you back to Billings.

Boissevain, Canada
Reviewed 4 weeks ago

Very friendly front desk staff. We were redeeming points for a room and there was no problem. Cookies were offered as we checked in and hot soup was served after 5 pm and it hit the spot after a long day of driving. The hot breakfast was tasty and had good variety with fresh fruit. Our room was very clean...

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Helpful?
Thank Carol U
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

We always appreciate the time our loyal Best Western Rewards members take to let us know how we're doing. It's great to hear you enjoyed your complimentary stay with us that included fresh cookies, soup and a hot breakfast with plenty of options. It's always our goal to exceed our guests' expectations - thank you for letting us know that...

Great Falls, Montana
Reviewed 21 January 2017 via mobile

As usual, our comfort was not an issue. It is always clean with a hospitable staff. At $260 (with a discount), it cannot be our hotel every visit to Billings. It is a nice treat. Always quiet as well.

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Helpful?
Thank dibbledibbledopp
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

Thank you for taking the time to comment about your recent stay with us. We appreciate knowing that you enjoyed one of our suites and treated yourself this time. We hope you enjoyed the coziness of a fireplace and relaxed in the jetted tub. Please visit us again soon as we have rooms for any budget, whether you're here for...

Reviewed 19 January 2017 via mobile

This is my second time coming to the Kelly inn and suites and both times i have had excellent service and clean rooms!! Every time i come to Billings i will be coming back!!!! The rooms are very clean. I feel safe coming here.

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Helpful?
Thank Elizabeth S
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

What gracious comments about our staff and rooms! We appreciate knowing that you had a great experience with us and that you will be back to stay with us. Thank you!

Vancouver, British Columbia
Reviewed 12 January 2017

Good service-pets accepted-and breakfasts are the same as all the big chains!! The location is very convenient from the highway and shopping establishments are all over the place in the vicinity! Watch for cheap gas on Kin St. or go to the Conoco station near the Costco-Costco gas is cheaper too!!

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Helpful?
Thank 255parkerk
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

Thank you for commenting on your recent stay with us where pets are always free (and welcomed!) We appreciate knowing you enjoyed good service from our staff and found our location convenient. Please visit us again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning

Additional Information about Best Western Plus Kelly Inn & Suites

Address: 4915 Southgate Dr, Billings, MT 59101-4668
Region: United States > Montana > Billings
Price Range: €110 - €158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Kelly Inn & Suites 2.5*
Number of rooms: 89
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Priceline and Best Western so you can book your Best Western Plus Kelly Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Kelly Hotel Billings
Best Western Plus Kelly Inn And Suites
Best Western Billings
Best Western Kelly Hotel
Billings Best Western
Hotel Style:
#2 Family Hotel in Billings
#2 Romantic Hotel in Billings
#5 Business Hotel in Billings
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Kelly Inn & Suites staff and other travellers.
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Questions? Get answers from Best Western Plus Kelly Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on 3rd floor where there are no pets allowed. It is located really close to Interstate so easy to get to and fast.”
 of 5 bubbles Brokenbackjack, 24 Oct 2016 | Read review
“top floor furthest from the pool might be your best bet.”
 of 5 bubbles toy4cannon, 17 Oct 2016 | Read review
“There were kids down the hall that were noisy that bothered the other adults I was with. Would request a quieter room in the future.”
 of 5 bubbles Sh0pgirl35, 26 Sep 2016 | Read review
“loved our room on level 3!”
 of 5 bubbles CPP64, 18 Sep 2016 | Read review
“Very Clean & soft beds sleep good”
 of 5 bubbles lesliel765, 16 Jul 2016 | Read review
5 of 5