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Best Western Plus Kelly Inn & Suites

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1 room 2 adults 0 children
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Best Western Plus Kelly Inn & Suites
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791 Reviews from our TripAdvisor Community

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Medicine Hat, Canada
Reviewed 5 days ago NEW

We always look forward to and enjoy our stay at the Kelly Inn whenever we are in Billings. I especially appreciate the comfortable soft beds and many cozy pillows. The breakfast is exceptional. We are always treated like royalty!

Review collected in partnership with Best Western
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Helpful?
Thank Caroline G
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

Our guests are royalty! Without the loyalty and business from repeat guests like you, we would not be in business. Thank you for your great comments about our breakfast, beds and especially our staff. Hope to see you again soon!

Grand Forks, North Dakota
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

We stayed here one night on a cross country move. Staff was super friendly, hotel decor was cute, and location met our needs. Check in/ out was easy and we had no issues with our bill. Room was clean and adequate. Our kids enjoyed the pool. It is also pet friendly, which we needed and had no issues with. There...

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Thank e3ward
About Hotel's Favourite Review
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

Thank you for the great rating! We appreciate all your comments about our friendly staff, country lodge décor and clean room. It was great to hear that your children and pets enjoyed their stay with us. Please visit us again!

Reviewed 1 week ago

We stopped at the BW in Billings on night during a cross country drive. The hotel has a fun energy. We are two 65+ adults, there were many families with children, and the room was quiet! The pool was set up to make all have fun and feel welcome. The outside and inside decor was welcoming and made me smile....

Review collected in partnership with Best Western
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Thank H1328OWkarenh
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

Thank you for taking the time to post such great comments about our hotel with its country lodge atmosphere and water playland. It's always our goal to create a welcoming, enjoyable experience for our guests. We appreciate knowing that you were glad you stayed - please visit us again!

Glendive
Reviewed 1 week ago

There was a very nice and helpful staff. The room and the rest of the hotel was very clean and comfortable! The complimentary breakfast was very good with a great variety. My daughter had a great time in the pool! It was a great stay and very affordable!!

Review collected in partnership with Best Western
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Thank meganbX9355AO
Winner, South Dakota
Reviewed 2 weeks ago

I was very impressed with the employees and overall stay at this hotel. I wish there were more healthy options to eat at breakfast, as well as a fan in the fitness room as it got hot when exercising. Room got quite a bit of outside noise from other guests. Overall, clean, comfortable, great stay!

Review collected in partnership with Best Western
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Thank anne513
Great Falls, Montana
Reviewed 2 weeks ago

This was a really great hotel with awesome fun swim/play area for the kids. Though some of the staff seemed like they didn't want to be bothered by us. We had ordered pizza since we were in town to visit family and asked if we could eat in the lobby/breakfast area. We were rudely told no as they didn't want...

Review collected in partnership with Best Western
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Thank 947emmilyb
Reviewed 2 weeks ago via mobile

Due to circumstances beyond our control we were advised to leave Billings due to an impending spring snowstorm. Lacrosse tournament organizers advised everyone in Attendance to leave town . Tried working with desk staff and they were unwilling to work with us and instead stated that they must charge us for another full night. Certainly within the letter of the...

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Helpful?
Thank dean m
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

It is always our goal to exceed our guests' expectations but we do apologize that in your case we could not accommodate your request. Please know that most team families knew about the schedule change in the morning and our staff was able to make the changes for them when requested earlier. Other families chose to stay the rest of...

Reviewed 3 weeks ago via mobile

We are traveling through Billings to Butte and needed a place for the night. After being told another hotel would not give us the non-smoking room or crib for our son that we had requested/reserved and were told to find another hotel at 1am, we walked into Best Western. The manager on duty at the desk was very welcoming and...

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Helpful?
Thank Lindsey W
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

What great comments - thank you! It's always great to hear when we can accommodate our guests' requests and create restful, welcoming atmosphere. Please come back whenever your travels bring you to Billings.

Denver, United States
Reviewed 3 weeks ago

This was probably the best hotel we've ever stayed in for the cost. It is very clean, service was great, and the included breakfast included a variety, including meat and eggs. The pool and hot tub were also a good amenity. We liked the hard floors in the rooms also, seemed like it is probably much cleaner than carpet.

Review collected in partnership with Best Western
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Helpful?
Thank Q5746QWjanetw
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

We always appreciate the time our guests take to let us know how much they enjoyed their stay with us. Thank you for commenting that you felt the price paid to include all the amenities (i.e. expanded continental breakfast, water playland and hot tub area) was a great value. We, too, feel the hardwood floors are easier to keep clean...

wyoming, United States
Reviewed 4 weeks ago

Past stays have been for fun or business, but this time it was a medical emergency for a loved one. We so appreciated the kindness and professionalism by the staff and housekeeping. We would not stay anywhere else. Their breakfast is wonderful and always hot and fresh. A traumatic experience was made very much better by the Kelly Inn Management...

Review collected in partnership with Best Western
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Helpful?
Thank X532WPjamesr
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

It was our pleasure to serve you during your recent stay when you had a medical emergency. Our guests become like family and it's our responsibility to make sure we do everything possible to help in difficult times. Thank you for letting us know you felt taken care of. We hope to see you again under better circumstances and hope...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning

Additional Information about Best Western Plus Kelly Inn & Suites

Address: 4915 Southgate Dr, Billings, MT 59101-4668
Region: United States > Montana > Billings
Price Range: €113 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Kelly Inn & Suites 2.5*
Number of rooms: 89
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Also Known As:
Best Western Plus Kelly Hotel Billings
Best Western Plus Kelly Inn And Suites
Best Western Billings
Best Western Kelly Hotel
Billings Best Western
Hotel Style:
#2 Romantic Hotel in Billings
#2 Family Hotel in Billings
#5 Business Hotel in Billings
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Kelly Inn & Suites staff and other travellers.
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Questions? Get answers from Best Western Plus Kelly Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on 3rd floor where there are no pets allowed. It is located really close to Interstate so easy to get to and fast.”
Brokenbackjack, 24 Oct 2016 | Read review
“top floor furthest from the pool might be your best bet.”
toy4cannon, 17 Oct 2016 | Read review
“There were kids down the hall that were noisy that bothered the other adults I was with. Would request a quieter room in the future.”
Sh0pgirl35, 26 Sep 2016 | Read review
“loved our room on level 3!”
CPP64, 18 Sep 2016 | Read review
“Very Clean & soft beds sleep good”
lesliel765, 16 Jul 2016 | Read review
5 of 5