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Extended Stay America - Billings - West End

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Traveller (9)
Room & Suite (31)
Traveller (9)
Room & Suite (31)
Dining (1)
Overview
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4950 Southgate Dr, Billings, MT 59101-4667 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Kitchenette
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Billings - West End
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (107)
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LanguageEnglish
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All reviews one night stay stove top early check full kitchen clean hotel fridge and microwave road trip great room great place to stay front desk staff esa tv gm shampoo plug dryer keys
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1 - 5 of 106 reviews
Reviewed 1 week ago

We had an itchy and uncomfortable night in October this year at Extended Stay America in Billings. We used Hotels.com a couple of months prior to book a one night stay. We'd paid US$15 extra for a King Size bed, but the room we were...More

Thank GemmaTravels
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 1 week ago

Thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes...More

Hotel's Favourite
Reviewed 3 October 2018

Awesome place to stay, great bed and amenities. Room is spacious and beds are super comfortable!Parking lot is well lit and plenty of space. Check in was a simple process and staff real friendly and willing to help in anyway they can

Review collected in partnership with this hotel
Thank Cliff S
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 4 October 2018

Cliff, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your time with us and loved our hospitality. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management

Reviewed 9 October 2018

There are a couple of desk clerks that seem to enjoy their jobs. The house keepers are great. When I arrived late Sept 2018, there was renovations going on so there was things going on, which made the place look cluttered. You can tell the...More

Review collected in partnership with this hotel
Thank lrichardsk3
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 10 October 2018

Thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that you were able to make the most of our facilities. On behalf of everyone here, we thank you for the recognition and invite you...More

Reviewed 6 October 2018 via mobile

Room was filthy. Fingerprints on the doors and light switches. Room reeked of cigarettes. All the surfaces were grimy and there were stains on the carpet. Large dogs in the elevator. Would not stay again.More

1  Thank rin2002
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 6 October 2018

Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are...More

Reviewed 26 September 2018

They obviously DO NOT CLEAN THE ROOMS. My 8 year old daughter found a loaded .45 caliber pistol in the bedside table. We left the property immediately. THEY REFUSE TO REFUND MY STAY. No, I am not kidding. THERE WAS A LOADED GUN IN OUR...More

1  Thank Ms_Renee_W
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 28 September 2018

Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Suites
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites
Number of rooms
104
Price range
US$73 - US$109 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Billings
,
Billings Extended Stay
Location
United States > Montana > Billings
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites
Number of rooms
104
Price range
US$73 - US$109 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Billings
,
Billings Extended Stay
Location
United States > Montana > Billings
Photos
Traveller (9)
Room & Suite (31)
Dining (1)
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Questions & Answers
Ask a question
DebbieJ1424
19 November 2017|
AnswerShow all 5 answers
Response from TimG3498 | Property representative |
Yes, applicable pet fees do apply.
0
Votes
Helen L
16 April 2017|
AnswerShow all 3 answers
Response from serrimt | Reviewed this property |
Yes
1
Vote
Room Tips
"Go to another hotel"
GemmaTravels
1 week ago
Read review
"DO NOT!!!! book this hotel."
Ms_Renee_W
26 Sep 2018
Read review
"I liked being close to the elevators "
Sunshine569587
10 Sep 2018
Read review
"Some dishes would have helped "
r0bbarker
13 Aug 2018
Read review
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