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Extended Stay America - Billings - West End

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Traveller (9)
Room & Suite (31)
Dining (1)
About
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Air Conditioning
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
Hotel links
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109Reviews
40Photos
3Q+A
17Room tips
Traveller rating
  • 28
  • 34
  • 14
  • 17
  • 16
Time of year
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  • English
Popular mentions
Hotel's Favourite
Very clean facility with a super friendly staff. This is the place to stay. I stayed here six months. They were very consistent!! The laundry room was clean and every machine was in working order. The free WiFi supported streaming videos from Hulu/Netflix.
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Review collected in partnership with this hotel
Response from 00esa, Manager at Extended Stay America - Billings - West End
Responded 4 days ago
Thank you for taking the time to share your impressions of our hotel. We are delighted to know you were impressed with our courteous associates and that you also enjoyed your well-appointed suite. It was our pleasure hosting you at Extended Stay America. We look forward to your next visit. Sincerely, Hotel Management
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The people made me feel at home. Very nice and respectful, friendly staff. Comfy and well upkept rooms. I enjoyed my stay. The bed was comfortable and the room was very clean. It’s perfect for a long period away from home especially with the offer of free pots and pans
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Review collected in partnership with this hotel
Response from 00esa, Manager at Extended Stay America - Billings - West End
Responded 4 Dec 2018
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and loved your well-kept suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
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We had an itchy and uncomfortable night in October this year at Extended Stay America in Billings. We used Hotels.com a couple of months prior to book a one night stay. We'd paid US$15 extra for a King Size bed, but the room we were given only had a Queen Size bed. We went back
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Response from 00esa, Manager at Extended Stay America - Billings - West End
Responded 9 Nov 2018
Thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to serve our guests better. We hope you will consider a return visit so we can provide you with the hospitality that we wanted you to experience. Sincerely, Hotel Management
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There are a couple of desk clerks that seem to enjoy their jobs. The house keepers are great. When I arrived late Sept 2018, there was renovations going on so there was things going on, which made the place look cluttered. You can tell the manager takes pride in the property.
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Review collected in partnership with this hotel
Response from 00esa, Manager at Extended Stay America - Billings - West End
Responded 9 Oct 2018
Thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that you were able to make the most of our facilities. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management
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Room was filthy. Fingerprints on the doors and light switches. Room reeked of cigarettes. All the surfaces were grimy and there were stains on the carpet. Large dogs in the elevator. Would not stay again.
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Response from 00esa, Manager at Extended Stay America - Billings - West End
Responded 6 Oct 2018
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future.   Sincerely, Hotel Management
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Is there hair dryers in the room
Is a small dog allowed?
Yes, applicable pet fees do apply.
0 votes
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is there an ice machine
Yes
1 vote
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"Go to another hotel"
"DO NOT!!!! book this hotel."
"I liked being close to the elevators "
"Some dishes would have helped "
"Ask for a corner room- they are spacious and laid out well"
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PRICE RANGE
US$71 - US$107 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay billingsbillings extended stay
LOCATION
United StatesMontanaBillings
NUMBER OF ROOMS
104
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