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Extended Stay America - Billings - West End

4950 Southgate Dr, Billings, MT 59101-4667
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Traveller (9)
Room & Suite (31)
Dining (1)
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23 Dec24 Dec
1 room, 2 adults, 0 children
Standard Room
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  • Excellent25%
  • Very good31%
  • Average13%
  • Poor16%
  • Terrible15%
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Free High Speed Internet (WiFi)
Self-Serve Laundry
Non-Smoking Hotel
Laundry Service
Room features
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
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Reviews (108)
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All reviews laundry machines longer stay full kitchen stove top early check hotel room stay there again fridge and microwave great room coffee maker room was clean and comfortable road trip front desk staff great place to stay esa tv gm
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1 - 5 of 107 reviews
Reviewed 6 days ago

The people made me feel at home. Very nice and respectful, friendly staff. Comfy and well upkept rooms. I enjoyed my stay. The bed was comfortable and the room was very clean. It’s perfect for a long period away from home especially with the offer...More

Review collected in partnership with this hotel
Thank Travel65896359853
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 6 days ago

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and loved your well-kept suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel...More

Hotel's Favourite
Reviewed 3 October 2018

Awesome place to stay, great bed and amenities. Room is spacious and beds are super comfortable!Parking lot is well lit and plenty of space. Check in was a simple process and staff real friendly and willing to help in anyway they can

Review collected in partnership with this hotel
Thank Cliff S
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 4 October 2018

Cliff, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your time with us and loved our hospitality. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management

Reviewed 4 weeks ago

We had an itchy and uncomfortable night in October this year at Extended Stay America in Billings. We used Hotels.com a couple of months prior to book a one night stay. We'd paid US$15 extra for a King Size bed, but the room we were...More

Thank GemmaTravels
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 4 weeks ago

Thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes...More

Reviewed 9 October 2018

There are a couple of desk clerks that seem to enjoy their jobs. The house keepers are great. When I arrived late Sept 2018, there was renovations going on so there was things going on, which made the place look cluttered. You can tell the...More

Review collected in partnership with this hotel
Thank lrichardsk3
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 10 October 2018

Thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that you were able to make the most of our facilities. On behalf of everyone here, we thank you for the recognition and invite you...More

Reviewed 6 October 2018 via mobile

Room was filthy. Fingerprints on the doors and light switches. Room reeked of cigarettes. All the surfaces were grimy and there were stains on the carpet. Large dogs in the elevator. Would not stay again.More

1  Thank rin2002
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 6 October 2018

Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are...More

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Questions & Answers
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19 November 2017|
AnswerShow all 5 answers
Response from TimG3498 | Property representative |
Yes, applicable pet fees do apply.
Helen L
16 April 2017|
AnswerShow all 3 answers
Response from serrimt | Reviewed this property |
Room Tips
"Go to another hotel"
4 weeks ago
Read review
"DO NOT!!!! book this hotel."
26 Sep 2018
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"I liked being close to the elevators "
10 Sep 2018
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"Some dishes would have helped "
13 Aug 2018
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US$71 - US$103 (Based on Average Rates for a Standard Room)
extended stay billingsbillings extended stay
United StatesMontanaBillings
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