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I have been overcharged $400 for the deposit and have spent all day sending emails that have failed and unable to talk to anyone in accounts and reception are unable to assist. I would like someone to return my calls and refund me the $400.
When I originally booked the room, it was listed as a Crowne Plaza. Apparently it was re-branded at some point prior to my trip.
You can tell that this was... and could be again... a great facility, but it seems like it's had quite a...More
Despite the amazing views from our room and the location, this hotel was filthy. The carpet in the room needs replacing. It was so stained. The pullout couch mattress was absolutely disgusting. I was completely grossed out. The staff were not friendly. After saying hi...More
Response from FrontDesk_GM, General Manager at City Place St. Louis Downtown HotelResponded 2 days ago
Your feedback is appreciated as it helps us improve our operations for future guests. Thank you for letting us know that you enjoyed the view from your room. We're sorry you found much of your stay disappointing. Our goal is to provide clean, comfortable accommodations...More
Stayed here for the canceled U2 concert. Room was clean and huge. Front desk was nice. Parking was fine. Location was fantastic (easy walk to both the Dome and Ballpark Village/Busch Stadium. This is an older hotel and has some wear and tear. And the...More
Response from FrontDesk_GM, General Manager at City Place St. Louis Downtown HotelResponded 3 days ago
With so many hotels to choose from in the area, we are so happy that you chose to stay with us at City Place-Downtown St. Louis. We are sorry to hear that the decor and maintenance were not as suitable as it should be for...More
We got rooms at City Place for a last minute visit to St. Louis and Cards game on Hotwire. Shame on Hotwire for listing the place as 3.5 stars, it is not a nice place at all! Rooms are big but mine was not vacuumed...More
2 Thank Don F
Response from FrontDesk_GM, General Manager at City Place St. Louis Downtown HotelResponded 5 days ago
Thank you for your constructive comments about your recent visit. We regret to hear that you did not have the stay you expected. The housekeeping issues you reported are uncharacteristic for our hotel. Your feedback will be addressed with our housekeeping team to...More
US$102 - US$230 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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I too freaked out a bit. My room was clean, large and comfortable. Its not a luxury hotel by any means but not worth the worry. People seem to be very dramatic on theses reviews. Be nice to the staff and they will take... More
I too freaked out a bit. My room was clean, large and comfortable. Its not a luxury hotel by any means but not worth the worry. People seem to be very dramatic on theses reviews. Be nice to the staff and they will take care of you.