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St. Louis City Center Hotel

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St. Louis City Center Hotel
St. Louis City Center Hotel
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939 Reviews from our TripAdvisor Community

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Showing 929: English reviews
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Reviewed 4 days ago NEWvia mobile

For $200 a night these are the towels you provide? We have stayed in other hotels in this area that were very nice and less expensive. We have chosen this hotel on two occasions because of the convenient location and proximity to Scottrade Center and the Peabody. It seems this hotel needs to pick up its game a bit to...

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Helpful?
Thank Rainbetter
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Our central location is certainly one of the many reasons travelers choose to stay with us. We are glad this was a convenient aspect to you during your stay. We thank you for taking the time to share your feedback with us. It is always our hope to use guest comments to improve upon the aspects that mean the most....

A TripAdvisor Member
1 review
Reviewed 5 days ago NEWvia mobile

We tried to check into our room around 2:00 for a concert nearby that started at 7:30. At 6:00 we were STILL waiting for our room. Given the excuse "we're short staffed". We were put on a list and told we would get a call when our room was ready. NEVER got a call. We had to leave our bags...

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Helpful?
Thank A TripAdvisor Member
Reviewed 1 week ago via mobile

This is the hotel that we stay at when we go to Penned Con. We stay here every time! The rooms are good sized and the staff is supper friendly. You are within walking distance to Busch Stadium and to Union Station. Highly recommend this place!

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Helpful?
Thank Kelly M
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Dear Kelly, Familiar faces are always such a welcome sight! Thank you for your continued loyalty throughout the years. We appreciate you taking the time to share your kind thoughts with us. We look forward to continue delivering an exceptional experience each time, deserving of your high recommendation. We can't wait for your return!

Reviewed 1 week ago

We were there for the Oreilly Managers Confrence and the hotel was booked full . The Girls at the front desk were sooo helpful and understanding and the Bartenders whom work so hard to get everyone takin care of was amazing . Thank you all for making our trip a pleasant one . The bartenders definitly need a raise and...

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Helpful?
Thank Mark W
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Dear Mark, Thank you for taking the time to share you positive feedback. We are excited to hear that you thoroughly enjoyed your experience while staying with us! We are happy that our front desk and bar staff treated you well as that is our number one priority. We will be sure to pass along your compliments. We enjoyed hosting...

Plymouth
Reviewed 2 weeks ago via mobile

Filthy disgusting rooms. Asked to be moved because the room was so gross. Obvious one of my two beds had been slept in. Ripped bath towels. Holes in wall. New room wasn't much better. Room never made up even after I asked. After asking a third time, at 8 o'clock at night someone came in and put two washcloths on...

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Helpful?
1Thank LK1204
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Thank you for your valuable feedback. Let us apologize for any inconvenience you experienced due to our bar staff. This is not typical behavior as we strive for kind, courteous customer service at all times. Hearing that your room was in such a state of disarray troubles us. We are very sorry to hear you had holes in your walls,...

Reviewed 3 weeks ago

My wife, my 6 month old son, and I traveled to St. Louis to see family after Christmas from Dec. 27-30. I called the hotel back in mid-October to make sure that there was a crib available for the room. The young lady was extremely pleasant and assured me she was making a note of it on our account. Upon...

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Helpful?
2Thank wjcrowder
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

We are extremely sorry to hear we did not live up to your expectations nor our standards for excellency. While we appreciate your kind comments in regards to your experience during your reservation and your check in, we are ashamed to hear the friendly service was not continued past that. It seems there may have been some miscommunication between our...

West Frankfort
Reviewed 3 weeks ago

Only good thing is the location anymore. Staying last night and tonight. We stay here about 4 to 6 times per year for business and a getaway weekend. Every time we have issues with the keys. Won't work in the elevator and room. This time in the garage too. Our room needs simple fixes like wallpaper glued down, carpet cleaned...

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Helpful?
2Thank Amy W
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Amy, Firstly, we would like to thank you for being such a loyal guest. We are always happy to welcome back returning guests. However, it seems during your most recent stay we did not deliver the accommodations or service you that is up to our usual standard for excellence. We sincerely apologize for your recent experience with us, especially for...

St. Louis, MO
Reviewed 3 weeks ago

We recently stayed here for a company party. Not only was the food we had in the ballrooms cold, the atmosphere was less than thrilling either. The room that we booked was decent in size, however, there was trash from another visitor still in the cans, the bathroom was disgusting, along with questionable items under the bed sticking out and...

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Helpful?
2Thank dmwtroy
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Thank you for taking the time to tell us about your recent visit. Let us apologize for your upset over the sanitation of the hotel room. This is not typical. Please know our front desk team is available 24 hours a day to handle these issues. We're also saddened to hear your banquet food was not to your liking We...

Evansville
Reviewed 4 weeks ago via mobile

The standard rooms are very large, but it could've been cleaner: the sheet had dirt on it and you could see an obvious stain on the pillow through the pillow case. They don't advertise it, but they have microwaves in the room; if I would have known, I would've brought some extra food with me. The breakfast buffet is overpriced...

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Helpful?
2Thank Jinx H
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Dear Jinx, Thank you for notifying us about your recent experience. We are happy to know that you were pleased with the size of your room as well as our location and view from the sun deck. However, we apologize for the condition you found your room upon your arrival and that you felt that our staff was anything less...

Reviewed 4 weeks ago

They have a very courteous staff. Never had a problem with them. The rooms are large and clean. 1/2 block from Scottrade Center. The food at 'Bistro 14' is excellent. The only thing I would fix is I would like to park for free if I have gotten a room.

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Helpful?
Thank Jonathan T
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Dear Jonathan, Thank you so much for choosing St Louis City Center for your recent trip. We're glad to hear you enjoyed your stay. It sounds like our friendly staff welcomed you to a comfortable, clean room. We will certainly let the staff at Bistro 14' know about your positive feedback, it will make their day. We'll also take note...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
St. Louis City Center Hotel is a beautifully appointed hotel in the heart of downtown. ... more   less 

Additional Information about St. Louis City Center Hotel

Address: 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
Region: United States > Missouri > Saint Louis > Downtown
Price Range: €90 - €213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton
Hotel Style:
#7 Green Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from St. Louis City Center Hotel staff and other travellers.
12 questions
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Questions? Get answers from St. Louis City Center Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th floor king single was a nice room”
 of 5 bubbles T9605JWmarkw, 12 Feb 2017 | Read review
“Mention parking next door and they will match the price.”
 of 5 bubbles 48kevinb48, 16 Jan 2017 | Read review
“Rooms with a view.”
 of 5 bubbles gallen2017, 3 Jan 2017 | Read review
“King rooms are spacious”
 of 5 bubbles 111kristak, 30 Oct 2016 | Read review
“with views to centre of hotel”
 of 5 bubbles zmartie2015, 29 Oct 2016 | Read review
5 of 5