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I've had the pleasure of staying at the Westin St. Louis 9 times over the last 4 years. Each visit is amazing, and this one didn't disappoint. The property is incredible, the rooms are spacious, quiet and indulgent, but most of all the staff at...More
The hotel is in a great location downtown and is very well cleaned and decorated. The $25 a night for parking and $15 for 24hrs of wifi make a big difference in the real cost of staying at the hotel. No pool.
Again I think this brand needs to remodel it's hotels, but this is a fairly nice Westin. I was here for an event. The staff or nice and attentive. The hotel restaurant has pretty good food and it is very close to the stadium. I...More
Thank Clyde M
Response from Dan M, Manager at Westin St. LouisResponded 17 November 2017
Dear Clyde M,
Thank you for you recent review of the Westin St. Louis. We were thrilled to learn that you enjoyed your stay and you would choose to stay with us in the future. We will be undergoing full renovations in the near future...More
There is no doubt the location of this hotel is ideal. We had a premium, corner room with amazing views of Busch Stadium and the Arch. Room was very nice. Biggest drawback was the (mostly) unfriendly staff who could benefit from customer service training. Very...More
Response from Chris K, Manager at Westin St. LouisResponded 9 November 2017
Thank you for your feedback. Please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We take...More
The service and the facilities at this hotel with remarkable. The ladies at the desk were personable and very helpful, and the valet, Chase, did a great job with our luggage and car. I will unreservedly recommend this hotel and look forward to my next...More
my experience was very good. I went to go catch the St Louis Cardinals game which is right across the street from the hotel. The staff was friendly they were able to assist me with my needs when I needed something and it was... More
my experience was very good. I went to go catch the St Louis Cardinals game which is right across the street from the hotel. The staff was friendly they were able to assist me with my needs when I needed something and it was quick and convenient to a lot of the locations in downtown St Louis area many within walking distance.
Response from Ineedabreak1 | Reviewed this property |
No reason not to book with Hotels . com, especially if they're giving you a better rate. Just make sure you know the specifics, such as the cancellation periods and if the rates are pre-pay only. In terms of perks or... More
No reason not to book with Hotels . com, especially if they're giving you a better rate. Just make sure you know the specifics, such as the cancellation periods and if the rates are pre-pay only. In terms of perks or customer service, you're still a paying customer so the service shouldn't deviate depending on who you book with, that's just absurd.