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Upon arrival we were told the wifi internet was complimentary and that free parking for the hotel was across the street.
Upon checking out we the desk person charged us for wifi and $25 to park in the hotels parking lot.
We were able to...More
Response from Dan M, Manager at Westin St. LouisResponded 4 days ago
Thank you for recently sharing candid feedback regarding your stay at Westin St. Louis. Please accept our sincerest apologies that your experience was not up to standards. Please know we strive to provide exceptional experiences for all of our valued guests. We feel...More
We loved our stay. In town for a Cards game, this hotel provided an awesome location right across the street. Upon arrival, the staff was nice. The complimentary two waters, Voss mineral waters, and mini bottle of wine were in our room to greet us...More
Had a few run ins with her , on the phone, and in person.... super unfriendly rude, and even lied once to me. Many options in the downtown area- for this reason alone I will find another hotel. Rooms are nice, food is great.More
Response from Dan M, Manager at Westin St. LouisResponded 2 weeks ago
Thank you for recently sharing information regarding your experience at Westin St. Louis. We were saddened to learn that your encounters with our staff were less than favorable. Your comments will be shared with leadership for further review. We look forward to welcoming...More
This is just what you expect from Westin. Incredibly comfy, very clean, and helpful staff. The room was very large and the bathroom was huge.
It’s right across from Busch Stadium and Baseball Village or whatever it’s called so there are plenty of options for...More
The Westin gets four stars for its bed - it is incredibly comfortable and one of the best hotels beds I’ve experienced.
The location is good too, and adjacent to the Stadium light rail stop which is very convenient.
The rest of the stay though...More
my experience was very good. I went to go catch the St Louis Cardinals game which is right across the street from the hotel. The staff was friendly they were able to assist me with my needs when I needed something and it was... More
my experience was very good. I went to go catch the St Louis Cardinals game which is right across the street from the hotel. The staff was friendly they were able to assist me with my needs when I needed something and it was quick and convenient to a lot of the locations in downtown St Louis area many within walking distance.