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Best Western Plus The Charles Hotel

Booking.comUS$137*
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Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Best Western Plus The Charles Hotel
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545 Reviews from our TripAdvisor Community

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Showing 541: English reviews
st charles, United States
Reviewed 3 October 2016

We paid $180 a night. It was a fine stay but you can stay places much nicer for this price. The elevators were not working and the building is bit run down. Good breakfast and friendly staff. Beds were very comfortable and rooms were clean.

Review collected in partnership with Best Western
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Helpful?
Thank Crystal M
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this review

Hello Crystal, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a...

Buffalo, United States
Reviewed 27 September 2016

I stayed at the Best Western Plus Charles Hotel in St Charles Mo. when visiting my daughter at college (Lindenwood University). Arrived very late in the evening, however the desk associate welcomed me and stated they had the perfect thing after a long drive- my room was waiting with a really comfortable bed. Used the pool the next morning before...

Review collected in partnership with Best Western
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Helpful?
Thank David U
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this review

Dear David, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager

Reviewed 20 September 2016

I stayed at the BW+ in St. Charles for a business trip in September. The hotel was fine if I were a pleasure traveler, with a good breakfast, clean and spacious room, and great staff. The advertised free internet was spotty at best and unusable most of the time, which made the business end of the trip difficult. I would...

Review collected in partnership with Best Western
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Helpful?
Thank Jon S
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this review

Hello Jon, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with our IT department to ensure a better experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a 5-star experience...

SAULT SAINTE MARIE
Reviewed 14 September 2016

Hotel was comfortable, clean, great breakfast and pleasant staff. Checking in and out of hotel was fast and easy and would definitely recommend this hotel for business or pleasure. Will make sure to check out a Best Western Plus again.

Review collected in partnership with Best Western
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Helpful?
Thank DEANNA S
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this review

Dear Deanna, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager

Reviewed 12 September 2016 via mobile

We stayed here for a business meeting. It was incredibly affordable for what we got. The parking is free and easy. Located right off I-70 very easy to get to and close to several attractions. There are several restaurants nearby. Overall good clean affordable hotel. We would stay again.

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Helpful?
Thank Lisa B
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this review

Dear Lisa, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager

Pueblo, Colorado
Reviewed 7 September 2016

What more could you ask for? Well the staff was helpful, the computer room was clean and had more than one computer for use, and they leave the kitchen available to you all night if you need a piece of fruit, a spoon or some juice etc. in the middle of the night.

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Helpful?
Thank in4it
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this review

Hi Valued Guest, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that staff was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in...

Talala, United States
Reviewed 6 September 2016

we were rudely awakened early Friday morning, probably by hotel staff because they had to have a room key to unlock the door. fortunately we had the safety latch engaged and this prevented them from gaining entry. A very scary experience to be sure. the drapes were blocking air flow from the ac unit. and the pillows were too small.

Review collected in partnership with Best Western
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Helpful?
Thank Michael N
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this review

Hello Michael, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a...

Leesville, Louisiana
Reviewed 6 September 2016

I was pleasantly surprised when I checked into the hotel. After always staying at a LaQuinta or Drury I have high standards. The only complaints I had about my room was the water pressure was poor (I was on the 3rd floor) and finding the entrance (it wasn't clearly marked). I traveled 10 hours for my daughter's wedding right after...

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Helpful?
Thank Jody Q
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this review

Hello Jody- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

Reviewed 3 September 2016

read previous write up: When I checked in the trainee female checked me in professionally even as i complained about the coupon. The senior desk attendant said to take the matter up the manage in the morning. I spoke with the manager and voice my opinion and was dismissed out right for standing up for the coupon and the lack...

Review collected in partnership with Best Western
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Helpful?
Thank Raymond R
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this review

Hello Raymond, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a...

Pacific, United States
Reviewed 30 August 2016

The room was average but it had a funny smell. My desk chair had something all over the seat. I had to put a towel down in order to sit. The bed was clean and comfy. The staff was very nice. The breakfast was good and the staff that was present during breakfast were very nice.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Heather Marie V
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this review

Hello Heather, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 

Additional Information about Best Western Plus The Charles Hotel

Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Region: United States > Missouri > Saint Charles
Price Range: €87 - €162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus The Charles Hotel 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#8 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus The Charles Hotel staff and other travellers.
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3 months ago

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Questions? Get answers from Best Western Plus The Charles Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from highway is quieter.”
I2197LSamandac, 24 Dec 2016 | Read review
“8th floor is where all suites are located. Quiet floor.”
fire_dad4, 20 Dec 2016 | Read review
“I see they had a electric car charging station. Pool looked nice.”
JulieE958, 12 Dec 2016 | Read review
“Call directly for specials, reduced room rate, use of AAA/AARP, etc.”
CocoHawk, 28 Nov 2016 | Read review
“Our room was quiet despite being near the highway.”
Karen-Don, 25 Oct 2016 | Read review
5 of 5
Booking.com
US$137* /night
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Prices are for 1 room, 2 adults
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