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BEST WESTERN PLUS The Charles Hotel

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489 Reviews from our TripAdvisor Community

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Showing 485: English reviews
Nashville, Tennessee
1 review
Reviewed 5 days ago NEW

Nice to have a place where we could bring our small dog. Easy access to the outdoors for his care. Convenient to our Interstate route. Room was quite adequate, though the shower could have had more pressure. Staff friendly and helpful.

Review collected in partnership with Best Western

Helpful?
Thank RRose55
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager More 

Iowa City, Iowa
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

We were warmly welcomed when we arrived late on Saturday. Room were nice, with mini-frig and microwave and plenty of room to move about. On Sunday, we were out for the entire day, returning around 7 pm and found our room had not been cleaned. After contacting the front desk who informed us that none of the housekeepers worked on... More 

Helpful?
Thank CocoHawk
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Valued Guest, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. We have reported the concerns to our Executive Housekeeper and will assure we follow up on your concerns. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in... More 

Alsip, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

Room was very clean, bed was very comfortable. During check in, I was given a welcome package that contained a couple bottles of water, some snacks, shampoo and soap. Nothing special but a nice touch. They also had fruit infused ice water in the lobby along with apples and oranges. Again, nothing special but a nice little touch for their... More 

Helpful?
Thank Brad S
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Brad, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager More 

Level Contributor
8 reviews
Reviewed 1 week ago via mobile

The room was clean, the staff was friendly and helpful, the breakfast was good. But the shower was abysmal: water pressure was terrible and barely sprayed at all, making getting clean very difficult. Knowing that, it isn't bad. However, I wouldn't want to stay for an extended period because I like being able to quickly and easily get clean.

Helpful?
Thank Trevor H
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Trevor, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. We have reported the concerns to our Maintenance Engineer and will assure we follow up on your concerns. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality,... More 

Chicago, United States
1 review
Reviewed 2 weeks ago

The hotel was great but make sure the sheets and pillow cases are clean. Other than that I had a great time and will stay again. The hotel was around great restaurants and grocery stores in case you forgot something. The room had microwaves and refrigerators in it. Easy accessible to St. Louis and Casinos

Review collected in partnership with Best Western

Helpful?
Thank jamestO3336GL
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear James, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. We have reported the concerns to our Executive Housekeeper and will assure we follow up on your concerns. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality,... More 

Altus
Level Contributor
9 reviews
9 hotel reviews
Reviewed 29 October 2016

This is a very nice hotel. The room was very nice and had good lighting. The breakfast offered a wide range of items, hot as well as cold, fresh fruit, and several toppings for the waffles as well as syrup. The room was very quiet, didn't hear the neighbors or people in the hall way. This property is a great... More 

Review collected in partnership with Best Western

Helpful?
Thank Densil T
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Densil- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. We're also excited to hear that you enjoyed the variety offered on our Complimentary Breakfast. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez... More 

st charles, United States
1 review
Reviewed 27 October 2016

had a great time there.... my dog cash and i were very happy to stay there and will do so again. love the pillows... breakfast smelled good but,, did not eat ... quests and staff very friendly. will bring my boyfriend next time.... can't wait to try the pool.

Review collected in partnership with Best Western

Helpful?
Thank Elizabeth B
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Elizabeth- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager More 

Springfield
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 October 2016

This week we had a meeting at the Convention Center in St Charles...there is a hugh hotel connected to it, but it was booked plus more expensive, so picked this one because of location. We have been really pleased...very spacious clean rooms, friendly staff, good breakfast, good parking, and several restaurants next to us, and a gas station next door,... More 

Helpful?
Thank Karen-Don
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Karen, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager More 

Wheaton, United States
1 review
Reviewed 24 October 2016

Clean comfortable rooms good value for the price Breakfast was good and eating area had plenty of space There was confusing construction on the main highway - made it difficult to access from the highway

Review collected in partnership with Best Western

Helpful?
Thank Leatha C
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Leatha- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager More 

Saint Peters, Missouri
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2016 via mobile

My husband and I got a room for a recent staycatation, and we got a room with a jacuzzi in the room. Nice room, nice hotel, good breakfast, friendly staff and good pool. I might suggest the hotel make more of an effort to clean the jets of the jacuzzi. I ran the water and turned on the jets and... More 

Helpful?
Thank Kori B
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Kori, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 

Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Region: United States > Missouri > Saint Charles
Price Range: €88 - €137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#8 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS The Charles Hotel staff and other travellers.
3 questions
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Questions? Get answers from BEST WESTERN PLUS The Charles Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call directly for specials, reduced room rate, use of AAA/AARP, etc.”
 of 5 bubbles CocoHawk, 28 Nov 2016 | Read review
“Our room was quiet despite being near the highway.”
 of 5 bubbles Karen-Don, 25 Oct 2016 | Read review
“I was on the 3rd floor and it was very quiet”
 of 5 bubbles _chasgibbs3, 6 Oct 2016 | Read review
“Poor water pressure”
 of 5 bubbles jodyq982, 5 Sep 2016 | Read review
“Request a room on the end away from the elevator for maximum quiet.”
 of 5 bubbles isaiah4113, 23 Jun 2016 | Read review
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