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Ameristar Casino Resort Spa St. Charles

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Traveller (209)
Room & Suite (243)
Dining (89)
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Overview
  • Excellent64%
  • Very good20%
  • Average7%
  • Poor3%
  • Terrible6%
Travellers talk about
“sports bar”(30 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (708)
There are newer reviews for Ameristar Casino Resort Spa St. Charles
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Traveller rating
441
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441
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26
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All reviewssunken living roomsports barview of the riverslot machinesdouble sinksan indoor outdoor poolseparate tubhuge bathroombeautiful roommissouri riversitting areabeautiful propertycoffee tableflat screen tvwalk in showerameristar casinohot tub
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21 - 25 of 705 reviews
Reviewed 23 March 2018

A lot of little problems certainly added up. Amazingly, there is not a Bell Desk and I never saw a single bellman around (although I was told that they do exist). There was a problem retrieving my car from Valet. The valet ticket gave an...More

Thank Brett J
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 26 March 2018

Brett, thank you for taking the time to leave us a review. We appreciate your kind words regarding our staff and room. We are disappointed you had a bad experience with our valet and have forwarded all your comments to our leadership team for review....More

Reviewed 21 March 2018 via mobile

Same cousin and I hit the snack bar at Ameristar, St. Charles MO. I had a slice of their carrot cake. Excellent. I don't know whether another vendor makes it or they make it onsite, but there are only two places I've been where the...More

1  Thank 66Elle66
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 22 March 2018

Thank you for taking the time to share your experience with us! We are thrilled you enjoyed the carrot cake our deli. We look forward to having you back again soon.

Reviewed 17 March 2018 via mobile

We have stayed here with our kids several times and have had a lot of fun but this year the hotel has new pool hours so now kids can’t swim after 6pm! Wish we had known before we booked which is why I’m letting other...More

1  Thank webbmd
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 19 March 2018

Thank you for taking the time to leave us a review. We are disappointed to see your recent stay was less than perfect. We appreciate your feedback regarding out pool hours. We will forward your comments on to our leadership team. Thanks again for being...More

Reviewed 14 March 2018

We had a really good time on our first visit. We arrived early around 1:30 we weren't able to get into our room at that time but only about an hour later they called to info us the room was ready. The room had a...More

Thank nikib1964
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 19 March 2018

Thank you for taking the time to leave us a review. We are thrilled to see you enjoyed your overall experience! We look forward to having you as a guest again soon.

Reviewed 5 March 2018

We recently were able to go to this Casino when we were in St Louis for the night.Though we didn’t stay there for the night we visited and gambled a little and had lunch in their Diner! It was a great Casino! Lots of machines...More

Thank Patricia H
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 6 March 2018

Patricia, thank you for taking the time to review us. We are thrilled to see your overall experience at our casino and Falcon Diner was great. We hope to have you stay with us next time you are in town!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Casino and Gambling
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$169 - US$344 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Saint Charles
#5 Family Hotel in Saint Charles
#6 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$169 - US$344 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Saint Charles
#5 Family Hotel in Saint Charles
#6 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (209)
Room & Suite (243)
Dining (89)
Pool & Beach (32)
Amenities (84)
Questions & Answers
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paulakayekc
18 June 2018|
AnswerShow all 3 answers
Response from 66Elle66 | Reviewed this property |
About 2-1/2 miles..
1
Vote
Donna M
9 May 2018|
AnswerShow all 4 answers
Response from nikib1964 | Reviewed this property |
The airport is not far at all. You can have front desk call a cab for you. If there's a shuttle I didn't see it but we self parked.
1
Vote
Donna M
9 May 2018|
AnswerShow all 3 answers
Response from Kellie S | Reviewed this property |
No you can have free soda and coffee but no alcoholic drinks you have to pay for that
1
Vote
Room Tips
"Great rooms!"
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"All suites but I would ask for a river or pool room for a great view."
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"request a river view"
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"I should have requested a room change and hoped for a better mattress."
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