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Ameristar Casino Resort Spa St. Charles

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Ameristar Casino Resort Spa St. Charles
Ameristar Casino Resort Spa St. Charles
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615 Reviews from our TripAdvisor Community

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Showing 612: English reviews
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Jefferson City, Missouri
Reviewed 3 days ago NEWvia mobile

I went to Ameristar last week and while it's a nice clean casino, half of the restaurants were closed so that was rather disappointing and I ended up eating in the sorts bar. I found that after being seated and waiting 15 minutes to get waited on the food was okay, not great but good and worth the price. I...

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Helpful?
Thank Robert B
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good morning Robert, thank you for your review and comments. We are glad to hear that you had a nice visit with us and that the service our team members provided made your visit a better one. We hope to see you back to try some of our other restaurants.

Reviewed 1 week ago via mobile

It was a bad room, nothing like the past. The room was dirty, not dusted, ripped lamp shades, dirty, stained curtains, beds made poorly, and has 2 flat sheets on them no fitted sheets. The noise in the hallway and other rooms were too loud to sleep. I would not recommend this place to anyone

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Helpful?
Thank auntycappy
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good morning and thank you for your review and comments. We are sorry to see that you didn't have the 5-star experience that we strive to provide to all of our guests. We will pass along your comments about the room cleanliness to our team and we hope to welcome you back for an improved visit soon.

Overland Park, Kansas
Reviewed 1 week ago

The Ameristar sits just north of I-70 at the 5th Street exit, which puts it in St. Charles, with easy access east to St. Louis. St. Charles, by the way, is a charming, brick-street strip of old-timey stores, cafés & Ice cream shoppes, host to a couple of holiday fests where families mix it up with 19th-century cosplayers. (There are...

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Helpful?
Thank jasphoward
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good afternoon and thank you for your review and comments. We are very happy to hear that you have enjoyed so many visits with us and that they have all be outstanding. We are glad to hear that you enjoy the decor, room, room amenities, the pool, so many of our dining outlets especially Asia and the cocktails they serve....

Nixa, Missouri
Reviewed 2 weeks ago

This is the best casino in the St. Louis market. The staff is extreamly friendly and helpful. The also have a great poker room. They have a great variety of restaurants with Pearls Oyster Bar a hidden jet.

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Helpful?
Thank barnhart12016
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good morning and thank you for your review and comments. We are glad that you enjoy your visits to Ameristar so much and that you like our dining outlets, the poker room, and the service that our team members provide during your visits. We look forward to seeing you back for another visit soon.

Davenport, Iowa
Reviewed 3 weeks ago

Was here for the Heartland Poker Tour. We got there 2 hrs early and checked to make sure our reservation was still good but to our surprise our room was ready early so we were able to walk right up to it. Elevators to the parking ramp made it really easy to move luggage.. we had a suite for Fri...

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Helpful?
Thank Tim M
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good morning Tim, thank you for your review and comments. We are glad that you had a terrific stay with us, especially your view, the room, and the service that our team members provided. We are happy that you had a fun time in the casino and playing in HPT. We look forward to seeing you back for another visit...

Saint Peters, Missouri
Reviewed 4 weeks ago

I have stayed on this property a few times, and my experience is always fantastic. The room is big, very clean, and luxurious. The staff went above and beyond for us and really made us feel like VIP's. I HIGHLY recommend.

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Helpful?
Thank mjspangler8911
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good evening and thank you for your review and comments. We are glad that you always have wonderful stays with us and that you enjoy your room and the service that our team provides. We look forward to seeing you back for another stay soon.

Decatur, Illinois
Reviewed 20 March 2017

Love the room! Sharon was great at check-in. She was very friendly and accommodating to our needs. The steakhouse is absolutely phenomenal. Rooms have 3 TVs (one in the bathroom). Beds are comfy and the spa is very nice. Not the cheapest, but very nice.

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Helpful?
Thank Lili62521
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good morning and thank you for your review and comments. We are glad that you enjoyed your hotel room, meal at Bugatti's and your time in the spa. We are happy to hear that our team members made your visit an even better one and we hope to see you back for another visit soon.

Hardyville, Kentucky
Reviewed 20 March 2017

I stay at the Ameristar on a weekly basis. Very clean and the staff will go out of their way to ensure your stay is exactly as you expect. Their amenities are second to none with an extremely well staffed spa.

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Helpful?
Thank choatefarms
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good morning and thank you for your review and comments. We are glad to hear that you always have wonderful stays with us and that the service our team members provided make your visits an even better. We look forward to your next visit!

St. Thomas
Reviewed 19 March 2017 via mobile

This property had everything you can ask for!!! They ROCK it!! Excellent all the way around! Front desk extremely polite and BK in sales is a class act! The property is beautiful! Had group there for corporate meetings and I know several will be returning for personal R&R!

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Helpful?
Thank martini112016
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good morning and thank you for your review and comments. We are glad that you had a nice stay with us during your corporate event and that the service our team members provided made your experience even better. We hope to see you back for another corporate visit, or for some R&R.

Saint Charles, Missouri
Reviewed 18 March 2017 via mobile

I have been putting off this review. This is where i live and one of our bigger tourists attractions. I was very saddened because we rent these rooms for our guest when they come to town. We were never told anything but thank you . so on my birthday feb. 24th. We decided to get one of the sweets ....

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Helpful?
Thank monicamarberry
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good morning and thank you for your review and comments. We are sorry to see that you did not have the 5-star experience that we strive to provide to all of our guests. Will you please email us at socialmediaasl@ameristar.com with details about your stay with us so that our leadership team can learn more?

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The Ameristar Casino Resort Spa St. Charles is a 397-suite luxury hotel in the St. Louis area with many rooms containing floor-to-ceiling windows overlooking the Missouri River or the city below. This new, all-suite hotel features a 7,000-square-foot full-service spa with an indoor-outdoor pool. Have a great time at the region’s largest casino, an action-packed night club or one of seven restaurants. You’ll really get star treatment during your Ameristar vacation in St. Charles. ... more   less 

Additional Information about Ameristar Casino Resort Spa St. Charles

Address: 1 Ameristar Boulevard, Saint Charles, MO 63301
Region: United States > Missouri > Saint Charles
Price Range: €143 - €286 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ameristar Casino Resort Spa St. Charles 4.5*
Number of rooms: 397
Reservation Options:
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Also Known As:
Ameristar Casino Resort Spa St. Charles Hotel Saint Charles
Ameristar Hotel Saint Charles
Hotel Style:
#4 Romantic Hotel in Saint Charles
#5 Family Hotel in Saint Charles
#6 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Ameristar Casino Resort Spa St. Charles staff and other travellers.
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wlfd,ct
over a year ago
Evansville, Indiana
Los Angeles, California
over a year ago

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Questions? Get answers from Ameristar Casino Resort Spa St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“East side (river view & morning sun) or west (pool view)? Suite (2 baths, whirlpool tub)? All rooms are good.”
jasphoward, 16 Apr 2017 | Read review
“Ask for an upgrade if you have signed up for the casinos Total Rewards program.”
barnhart12016, 10 Apr 2017 | Read review
“get the suite if the price isnt too big of a difference.. there was a tv in the bathroom!! try to get river view”
timm769, 4 Apr 2017 | Read review
“Definitely go with the spa suite.”
choatefarms, 20 Mar 2017 | Read review
“River view, watch the city at night and see Lambert flights coming and going.”
blueatari, 23 Feb 2017 | Read review
5 of 5