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The Westin Crown Center

Expedia.comUS$295*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Westin Crown Center
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2,132 Reviews from our TripAdvisor Community

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Showing 2,120: English reviews
Grosse Pointe, Michigan
Reviewed 4 weeks ago via mobile

I hate to have to post it, but this really was not the best Westin experience. I typically find Westin to be highly reliable for business travel (though I do rarely stay for personal/family travel). However this experience was less than expected on almost every level - from the check in experience to the lobby, the quality and comfort of...

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Helpful?
Thank William P
Management response:

Thank you for providing feedback on your recent stay at the Westin Kansas City at Crown Center. I apologize for not meeting your expectations during your stay as this is not what staying at a Westin should feel like. We hope to have the opportunity to serve you in the future should your travels bring you back to Kansas City.

Saint Louis, Missouri
Reviewed 5 weeks ago via mobile

We stayed at the Westin for a weekend and it was perfect. The room was very nice and the view was great. Location was great and easy access to downtown attractions. We also ate and one of the restaurants and ordered room service. Each meal was very good and convenient for us. I would highly recommend this hotel.

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Helpful?
1Thank Kyle6811
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. It is great to hear you enjoyed your stay with us and that you were able to indulge in all the great sites and restaurants in the Crown Center area. We truly value your business and look forward to having you...

Maysville, Missouri
Reviewed 17 April 2017 via mobile

Stayed in room 1725. Great view! Room clean and expected amenities. We valet parked. Very quick and convenient. Great breakfast and fantastic service. There is a covered walkway to Union Station. Great location for shopping sight seeing and dining.

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Helpful?
1Thank lynda b
Jim S, General Manager at The Westin Crown Center, responded to this review

I appreciate you sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear what a great stay you had with us over Easter and that our staff provided quick and efficient service. We take great pride in our central location and it is great you were able to visit all the fun attractions in...

Kansas City, Missouri
Reviewed 17 April 2017

I checked into this hotel on Saturday April 15 at 8:45 AM and my room on the starwood preferred guest floor (16) was ready! The room was clean, and I love the rain showerhead. The tub is also larger than a standard tub. Room was equipped with a safe and fridge. I wasn't able to utilize the amenities, but there...

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Helpful?
Thank lora0413
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay with us and were able to relax and indulge in all the amenities available to you in our guest room. We truly value your business and hope to welcome you back for another refreshing visit.

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 15 April 2017 via mobile

The hotel is nice but beware that self-parking costs $18 per night. I believe valet is $25. Rooms are nice and big. The lobby is nice and the bar and restaurants look nice. The staff is friendly. The pool looks nice too. They don't have a real spa but they do have a nice gym.

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Helpful?
Thank A TripAdvisor Member
Management response:

Thank you for sharing your feedback from your recent stat at the Westin Kansas City at Crown Center. We are pleased that you enjoyed the big guest rooms and the renovated lobby. We look forward to serving you any time your travels bring you to Kansas City.

Reviewed 10 April 2017 via mobile

We stayed at the Westin across from Union Station where my mother-in-law was to be married. The views from our 18th floor room were amazing to say the least. The room overall was was clean, although a little disappointing after seeing how grand the lobby was. The hotel is in close proximity to local attractions which is extremely convenient. I...

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Helpful?
Thank Rusty R
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your comments on your stay at The Westin Crown Center. I am pleased to hear you were able to relax and soak in the beautiful views of the city from your guest room. We are very fortunate for our central location and it is great the area worked out well for you. We value your business...

Saint Peters, Missouri
Reviewed 10 April 2017

Our company booked rooms at this hotel for us for a sales team meeting the first week of April. The hotel itself is beautiful and very elegant. The lobby is a great place to sit and have a drink or a conversation. My room was on the 17th floor and it was way bigger than I expected. It had lots...

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Helpful?
Thank 664aprilr
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am very happy to hear you enjoyed your stay and were able to relax and indulge in all the amenities available to you in our guest rooms. We strive to provide top notch service to all our guests. From the rooms, to the food &...

Portland, Oregon
Reviewed 9 April 2017 via mobile

Rachael checked us in and was very helpful and friendly. The hotel was pretty busy during my stay but it seemed like the front desk handled the flow well. The lobby always had people in it, sitting and talking or waiting for friends, or coming and going from a conference that was in town. I liked that although there were...

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Helpful?
Thank Kelly J
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay with us and that you were able to relax and unwind in the comforts of our hotel. I apologize for any inconvenience you experienced in our club lounge. I have shared...

Saint Louis, Missouri
Reviewed 9 April 2017 via mobile

This hotel is in terrible shape. If you are expecting a Westin experience then don't stay here. Rooms are very worn. The gym facility is terrible. The pool is very dated. I've stayed at much nicer 3 star hotels. Don't waste your money. Stay somewhere else.

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Helpful?
1Thank TrippinElf
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I sincerely apologize if your overall stay fell short of your expectations as a Westin. We are very excited to be renovating all of our guest rooms at the end of the year. We hope to have the chance to welcome you back once the renovation...

Omaha
Reviewed 7 April 2017 via mobile

I attended a business meeting here scheduled by others. This is a 1970s hotel in the central part of Kansas City. It has a retail and office development around it. Across the street is union station which is a redeveloped train station with dining and entertainment options. You can catch a light rail train to downtown where the power and...

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Helpful?
Thank JoRoOmaha
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay and that our central location in Crown Center worked out conveniently for you. We value your business and hope to have you back again in the near future.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 

Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Region: United States > Missouri > Kansas City
Price Range: €170 - €325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#5 Business Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crown Center staff and other travellers.
20 questions
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over a year ago
Iowa City, Iowa
Salem, Oregon
1 month ago
Grain Valley, Missouri
2 months ago
New York City, New York

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Questions? Get answers from The Westin Crown Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get room 1242. Quiet and great views”
EdG574, 8 May 2017 | Read review
“Lanai rooms have access to a grass area on the 6th floor.”
karen3573, 3 May 2017 | Read review
“There is a view of the city from each room. I don't think there's a bad room.”
CJKI, 3 May 2017 | Read review
“all rooms are good”
russlyna, 2 Apr 2017 | Read review
“Close to the elevator would be good since the rooms can be very very far. Elevators are quiet.”
karol645, 31 Mar 2017 | Read review
5 of 5
Expedia.com
US$295* /night
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Booking.comUS$293
Westin.comUS$293
TravelocityUS$295
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Prices are for 1 room, 2 adults
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