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The Westin Crown Center

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The Westin Crown Center
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2,059 Reviews from our TripAdvisor Community

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Showing 2,047: English reviews
Iowa
Reviewed 4 days ago NEW

My wife and I stayed here for 3 nights while she was interviewing for a position at Children's Mercy Hospital. We were absolutely thrilled with our entire experience at the Westin. The service we received was among the best of any 5 star hotels that we have ever stayed at. The rooms were exceptionally clean and the food at the...

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Helpful?
1Thank flyboy45424
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear what a great stay you had with us and that our staff was friendly and accommodating, making sure you had everything you needed for the best stay possible. We truly value your business and look forward to welcoming you back again...

Reviewed 2 weeks ago via mobile

We stay at the Westin every year. Love the view of the city lights and Union Station. Ice skating is always fun. Love swimming outdoors even when it is cold. Decorated beautifully, rooms clean and comfortable. We will be back.

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Helpful?
1Thank Joyce S
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on you stay at The Westin Crown Center. I am pleased to hear what a signature stay you had with us over the holiday and were able to enjoy all the great activities in the area. It means a lot you choose to celebrate the holidays with us every year. Your loyalty is very...

Pearland, Texas
Reviewed 2 weeks ago

Overall this hotel is in a great location which is really no excuse for shortfalls in other areas such as the concierge or club lounge and the outdated rooms. As a Platinum member at Marriott, I have begun to explore what the SPG brand has to offer for Platinum members as part of the transition between the two brands this...

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Helpful?
1Thank csnapp12
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I sincerely apologize if you experience fell short of your expectations. Our goal is to create a signature experience for all of our guests. I am disappointed to hear your experience in our Club Lounge fell short. Our team will be taking...

Reviewed 3 weeks ago via mobile

Attended a conference in the hotel adjacent to this one. The conference hotel was booked and I am happy it was. I Had a pleasant stay from start to finish here. Check in staff was welcoming and helpful. Room and bathroom was clean. Nice gym and heated pool. I swam laps in the pool every morning. Pleasant stay.

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Helpful?
Thank David U
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your warm comments on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay with us and were able to relax and unwind in the comforts of your guest room, as well as indulge in the amenities available to you as our guest. It means a lot our staff...

Valrico, Florida, United States
Reviewed 3 weeks ago

We were looking for a hotel in the Kansas City Missouri area that accommodated dogs. This hotel impressed us immensely. The area around the property it was awesome. The accommodations were great and the staff was pleasant and very helpful. Love to meeting toll pool at the door! Travel from Tampa to Aurora and looking forward to the trip back...

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Helpful?
Thank Ellen C
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and that our staff was friendly and accommodating, making sure you had everything you needed for a relaxing stay. We are very fortunate to be centrally located in...

Puyallup, Washington
Reviewed 3 weeks ago

NCAA officiating crew stayed for the DII National Championship. Good rooms well appointed. Lobby area, bar and restaurant have been updated. Friendly staff and worked well with my officials. Excellent location with the Crown Center attached and the Union Station complex across the street and easy walking in walkway. Reasonable price for a good stay! WiFi on the 16th floor...

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Helpful?
1Thank Michael B
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay and that our staff was friendly and accommodating. We are very fortunate for our prime location and it is great you were able to visit the nearby attractions at your convenience....

California
Reviewed 4 weeks ago via mobile

Quick check in and very nice lobby area. We stayed two nights for a game at arrowhead. Room was acceptable however the shower attachment was defective and did not get repaired before our departure. Also housekeeping did not clean the room on day two or restock the towels. I did have the do not disturb sign on the door till...

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1Thank Ace78
Jim S, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear you were able to enjoy all the great attractions located in the heart of Crown Center. I sincerely apologize for the frustrations you experienced during your visit. We train our staff to go above and beyond...

Texas
Reviewed 4 weeks ago via mobile

Great location just next to the World War I Museum, connected to the Crown Center and across the street from Union Station. Upon entering, we noticed the reception area and entire first floor was updated. There's also a nice hotel bar/restaurant on the same level. We were warmly welcomed at reception and then headed up to our room. It was...

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Helpful?
Thank BirdiesTravels1
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay with us and were able to visit all the wonderful attractions and shops right outside our door step. We train our staff to make our guests feel warm and welcome. It...

Missouri
Reviewed 11 December 2016 via mobile

I have stayed here in years past. It appears the lobby has been totally redone since my last stay. It is a nice entry and I noticed that several people hung out in the lobby both day and night. The rooms are large and clean and have all the modern needs. It looks like they have been redone but there...

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Helpful?
1Thank Kemper07
Jim S, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your feedback on your recent visit to The Westin Crown Center. It is great to hear what a top notch visit you had and were able to relax and unwind in the comforts of all the amenities provided to you as our guest. We are very fortunate to be centrally located in...

Overland Park KS.
Reviewed 10 December 2016

The hotel is a great stay. The place is well maintained and staff is great..especially Rita and Jean. A few issues, the doors slam easily and are very noise when they do. Some places the building is showing some age...paint on the back of the bathroom door how many coats?... The facility is beautiful and well maintained over all....Walk the...

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Helpful?
Thank RedFlattop
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you very much for sharing your feedback on your recent stay at The Westin Crown Center. I am delighted to hear you enjoyed your visit and were able to indulge in the wonderful sites and beauty of Crown Center over the holidays. We strive to create as signature a stay as possible and it means a lot we created...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 

Additional Information about The Westin Crown Center

Address: 1 E Pershing Rd, Kansas City, MO 64108-2503
Region: United States > Missouri > Kansas City
Price Range: €177 - €309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#5 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crown Center staff and other travellers.
17 questions
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over a year ago
Iowa City, Iowa
New York City, New York
1 month ago
Oakland, CA

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Questions? Get answers from The Westin Crown Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views of Mayors Christmas Tree are Excellent from 18th Floor”
 of 5 bubbles csnapp12, 28 Dec 2016 | Read review
“Higher floor for a view”
 of 5 bubbles 242MichaelB242, 21 Dec 2016 | Read review
“See what specials they have...tickets to Pompeii and breakfast were a nice surprise”
 of 5 bubbles RedFlattop, 10 Dec 2016 | Read review
“i like the higher floors for view and prefer looking at downtown towards power light district”
 of 5 bubbles jimmuller402, 9 Dec 2016 | Read review
“One side looks over Union Station...beautiful view! The higher the floor the better the view!”
 of 5 bubbles 649carolynm, 2 Dec 2016 | Read review
5 of 5
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