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Embassy Suites by Hilton Hotel Kansas City - Plaza

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Embassy Suites by Hilton Hotel Kansas City - Plaza
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1,684 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel Kansas City - Plaza
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Showing 1,678: English reviews
Savannah, Missouri, United States
Reviewed 5 September 2016 via mobile

This was the perfect place for a family wedding. Suites were ideal for families. Byron and Ginger made breakfast fun! Thanks for a great stay! We will be back. Plaza nearby too as well as Westport and crossroads.

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Helpful?
Thank Jomel Lea C
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had great breakfast service from Ginger and Byron. They both do a great job at the hotel and many guests comment on their service. I will share you comments with them. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Reviewed 5 September 2016 via mobile

Great service ginger and Byron and mariah they rated a high 10 nice polite people make you feel at home I love the way they smile and was so helpful great people we are hear with the national Baptist Convention USA

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Helpful?
Thank Grace L
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

I am glad you received great service during your stay at the hotel. We have very good team members at the hotel that strive to exceed our guests expectations. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Saratoga Springs, New York
Reviewed 3 September 2016

Your Personal Identity - Including your e-mail Address/Acct, Name, Home Address, Credit Card data, etc. is clearly At Risk if you use this Hotel and/or are Currently a Hilton Honors Member! For the 2nd time this year, my personal Hilton Honors data and personal e-mail acct. has been hacked at this Hotel, after (twice this year) my identity has been...

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Helpful?
Thank Seabiscuit88
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

I do apologize for the issue you experienced with your HHonors account. Unfortunately, a guest used your HHonors number accidently when booking the reservation. We contacted you to ensure you were aware so you could cancel your old HHonors number and get a new one to prevent this from happening. Hopefully, you have reached out to HHonors and have received...

Atlanta, Georgia
Reviewed 2 September 2016

I love this place everyone is so helpful and very understanding specially the front desk staff Keri, Tori, Jamie, Ryan they all was so friendly and kept smiles on their faces at all times, I will be back again and again thx

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Helpful?
Thank suemary177
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had a very good stay at the hotel and think we have some great team members. Thanks for staying with us. We look forward to your return visit. Ted Frerking General Manager

San Diego, California
Reviewed 1 September 2016 via mobile

Dear GM Ted & Manager Laura I am a diamond member & for the most part been treated great at all hiltons. The top rated woldorf down to Hampton inn or curio group. The service at Kansas City Embassy Suites has been the best of every place I have been. The business of business is people. Every employee was stellar...

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Helpful?
Thank Mark H
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that Keri did a great job of providing exceptional service to you during your stay. I have shared your comments with Keri and the rest of the team members. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Reviewed 31 August 2016 via mobile

My first time at this ES. This clearly was a beautiful property at one point. Today it's tired and in need of a good reno and deep cleaning. Staff is A1! Room smells musty and is dirty. Attention to detail is not of importance to the cleaning crew of floor 7. Good food at the restaurant and the selection of...

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Helpful?
1Thank James M
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Plaza. I do apologize for the issues you experienced during your stay at the hotel. I will review these items with the staff to ensure they are corrected. I was glad to read that the staff did a good job of providing A1 service to you during your stay. Thanks for...

Morrison, Colorado
Reviewed 30 August 2016

This was a nice hotel until a natural disaster hit! Downtown flooded causing street closures, cars in parking garages flooding, restaurants closing and gas leaks. My rental car was parked in the garage and the shuttle could not come pick me up. I Ubered home to find the hotel bar closed and no hot water in the room. The next...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank SMB80
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Unfortunately during the flash flood that hit the Kansas City area the hotel took on some water in the parking garage and flooded out our gas regulator causing all of the hot water issues and no hot food in the hotel. Thanks for being patient with us while we worked diligently to correct these items after the flood waters went...

Reviewed 30 August 2016

Wonderful amenities with evening complimentary drinks and appetizers as well as restaurant worthy breakfast menu. The staff was very friendly staff. Excellent location to Westport and The Plaza. Shuttle service was provided to us even after we checked out of the room.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank nancykD3565PD
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites at the Country Club Plaza. It was good to read that you had a very nice stay at the hotel. We appreciate your business and look forward to having you stay with us again. Ted Frerking General Manager

Nebraska
Reviewed 30 August 2016

This property is in desperate need of repair! The air conditioning does not work and the refrigerators are all frozen up. The breakfast is very disappointing compared to all of the other Embassy Suite properties. The staff tries their best to accommodate their guests, but they truly don't have much to work with! The lobby looks very nice, but that...

Review collected in partnership with Embassy Suites Hotels
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1Thank my4girls
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites in Kansas City. I was disappointed to read that your stay was not very good. Unfortunately, the heavy rains and the flash flood that hit the Kansas City area did impact our hotel and cause the parking garage to take on some water in areas. I do apologize for the issues that this...

Newcastle, United Kingdom
Reviewed 29 August 2016

Checked I 26th July for a three night stay, room 327. Plenty of room faults to mention; 1 - Room for three adults but only two cups for your drinks. 2 - Found a hotel guest sheet on the reception desk on check out ,it would have been a good idea to hand them out on arrival ! 3 -...

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Helpful?
Thank SUSAN H
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for sending feedback on your recent stay at the hotel. I do apologize for the issues you experienced during your stay. I will review these items with the staff so they can be corrected. It was good to read that the staff provided very good service to you during your stay. We appreciate your business and hope to have...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Address: 220 W 43rd St, Kansas City, MO 64111-3112
Region: United States > Missouri > Kansas City
Price Range: €165 - €259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Hotel Style:
#37 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at another hotel”
252DavidT, 10 Apr 2017 | Read review
“Stay somewhere else.”
smickles2017, 5 Apr 2017 | Read review
“South side is best. Also, the elevators aren't sufficient when the hotel is full. I'd suggest staying on a high floor.”
KSCatLover, 23 Mar 2017 | Read review
“Ask for larger beds and bathrooms”
824bethj, 20 Mar 2017 | Read review
“Higher floors have sweeter views.”
maureenm455, 13 Feb 2017 | Read review
5 of 5