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Sheraton Suites Country Club Plaza

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Sheraton Suites Country Club Plaza
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684 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Suites Country Club Plaza
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Showing 677: English reviews
Dallas
Reviewed 26 June 2015

Although the hotel is in an excellent location, the rooms are nice, it is hard to overcome the first impression of a rude/sarcastic/uncaring front desk staff, who also is unknowledgeable on how to check in a guest. Confrontational and uncaring are just a few words. The rooms were great, location great, and honestly, DEXTER IN THE CLUB LOUNGE SOOTHED the...

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Helpful?
Thank travelmandfw
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for letting me know of rude staff, of course it is not acceptable and will be addressed. Thank you,

Oklahoma City, Oklahoma
Reviewed 25 June 2015

My friends and I stayed here one night for the Hospital Hill Half Marathon. We got a nice suite, and we comfortably slept three people - two in the bed and one on the pull out sofa. The parking garage is a little scary and dark, but it's free. We always found a spot close to the door for the...

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Thank OKTraveler77
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for taking the time to share about your visit, staff appreciates the feedback. Thank you,

New York City, New York
Reviewed 21 June 2015

Just spent 1 night at this property and it was just fine for what we needed (a comfortable place to sleep, near the shopping area). We arrived around 4PM on Sunday afternoon and decided to park in the garage across 47th Street where they had free parking for Plaza shoppers. To park in the Sheraton garage would have been another...

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Helpful?
Thank Songer5
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for all the detail you shared. It gives everyone a correct view of Sheraton Suites in the present. Hotel remodel will bring it into the correct generation and staff looks forward to doing so. Staff appreciates the feedback,

Wichita, Kansas
Reviewed 20 June 2015

I got the room through price line, so the rate was great. I've been here before and really like the mini-suite layout. The bed is very comfortable and the room very quiet. Strange that people had trouble with the staff - I thought they were great.

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Thank NoIberostarFan
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for your positive feedback, Staff appreciates hearing it. Thank you for taking the time to do so,

Europe
Reviewed 7 June 2015

I wasn't impressed at all with the hotel for the price and won't be back. The workers were all african american and covered in tattoos which gave it a very undiverse, unprofessional, and inner city feel. I felt very uncomfortable and insecure. My room was overall pleasant with the basic amenities one would expect. I was fortunate to get a...

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Helpful?
Thank YourName11
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Hotel Management interviews and hires staff in accordance with personality and customer service skills. Hotel staff is not perfect just like other hotels; management will work hard to correct what can be corrected. As other reviews have show Dexter, Mercedez, Terri, and Kevin to mention a few have given great customer service. Hotel does not discriminate when choosing who to...

San Diego, California
Reviewed 6 June 2015

When arriving to Kansas City we realized we made our reservation at the wrong hotel(Sheraton at the Plaza) . Our family was all staying at the Country Club Plaza so we went to the Sheraton Suites so see if we might be able to get a room.La Crecia was VERY UNDERSTANDING and was able to work her magic in getting...

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Helpful?
Thank Island G
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

I will be sure to pass on to all staff, they did a good job! Thank you for taking the time to share,

Reviewed 6 June 2015 via mobile

Normally you could expect to hear location location location with this Sheraton, but I prefer to say staff staff staff!!! What a pleasant stay. The rooms are exceptional and oh did I mention the staff? Kudos to Erica, Kevin and Terri!!! Every request was received with a can do attitude and it was never bother for them to accommodate my...

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Helpful?
Thank Gary C
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for your positive words about staff, they enjoy hearing the good stuff. Thank you,

Coquitlam, Canada
Reviewed 31 May 2015

this hotel is "suites" with a separate sitting room, but that makes storage awkward, Small closet with doors that barely open far enough to hang up your shirt, and smaller drawers which don't open very far either. Cleanliness only so - so, stains on door frame. Breakfast buffet had very few choices for the $18 price.3 hot items, 1 flavour...

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Helpful?
Thank Jim C
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Hotel Food and Beverage Manager will be working on adding more items to buffet. Renovation will address what needs updating. The closets are being evaluated to see what makes since going forward. Thank you for giving some details for hotel to hone in on for improvement.

Reviewed 31 May 2015 via mobile

I booked a room online using the Sheraton website for Friday May 29th. On the website, it allows you the opportunity to request a late check in/out and the time. I requested a late checkout about 3 pm on Saturday as I was getting in late. When I checked in, I was told that I couldn't get a late checkout...

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Helpful?
Thank Logan D
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Sheraton reservation and booking agents have been notified of the request for improvement in this area.

Saint Louis, Missouri
Reviewed 31 May 2015 via mobile

The front desk staff was amazing when we came in. Mersadies and destiny at the front desk are very friendly every time we came and left the greeted us. It made us feel very welcome. We would love to come back anytime.

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Helpful?
Thank Treron
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for letting me know about Mercedez and her great customer service.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Suites at Country Club Plaza is minutes from Sprint Center, Power & Light District, Kansas Speedway and the Kansas City Zoo. ... more   less 

Additional Information about Sheraton Suites Country Club Plaza

Address: 770 West 47th Street, Kansas City, MO 64112 (Formerly Sheraton Kansas City Hotel at Country Club Plaza)
Region: United States > Missouri > Kansas City
Price Range: €157 - €257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Country Club Plaza 3.5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Sheraton Suites Country Club Plaza Hotel Kansas City
Sheraton Hotel Country Plaza
Sheraton Kansas City
Sheraton Country Plaza Hotel Kansas City
Kansas City Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Country Club Plaza staff and other travellers.
7 questions
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Questions? Get answers from Sheraton Suites Country Club Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't pay to park. Park in the free garage at the bottom of the hill.”
STLTravelDave, 19 Apr 2017 | Read review
“See if you can get this on Hotwire...saved $100+”
895markj, 8 Apr 2017 | Read review
“High floor Plaza view”
robtroxel, 29 Mar 2017 | Read review
“CLub level is worth the extra charge.”
roseyswan, 28 Mar 2017 | Read review
“Stayed on 18th floor which is club level. Very quiet and includes access to club lounge.”
bobp323, 26 Mar 2017 | Read review
5 of 5