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June 17, 2017, I had reserved a room to stay at this hotel chain on a busy Saturday night. Unfortunately, while we were staying, the power went out. There were no lights, no air conditioning, no tv, no refrigerator. It was so dark we couldn’t...More
1 Thank Laura S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports ComplexResponded 12 August 2017
Dear Laura S,
Thank you for taking the time to write a review about your stay with us. We'd like to apologize for the inconvenience caused by the power outage during your visit. We also regret the issues you had with the charged and with...More
The mattress and comforter was nice and cozy! I wish I had one! The room had a refrigerator and microwave. It was really nice and clean and everyone was really friendly. The only downfall was our window had a leak and it was raining really...More
We selected this property due to its proximity to KC's Starlight Theater. It is close to Swope Park, 63rd street, and I-435.
However, we almost went elsewhere. I tried booking directly on Holiday Inn Express' website...but it said no room available. My wife suggested I...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports ComplexResponded 10 August 2017
Thank you for your recent stay with us and reviewing our property. I am pleased to know you liked the fine location of our hotel in the area. On the other hand, I am sorry for the long wait you had during check-in...More
We were in town for a concert at the Starlight Theatre. The weather turned horrific and by the time we were back to the hotel the power was out over a large portion of KC. We were impressed with the staff, the quiet ( even...More
Great location to walk to watch Sporting KC, but awful hotel to stay at due to cleanliness. Charged more for one day than the same for both days. Traffic is bad to get out of hotel if people going or leaving games.More
1 Thank Mysteryfigment
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports ComplexResponded 26 July 2017
Thanks for taking the time to leave feedback, we're glad to have hosted your stay. Although it's nice to know that our location has positively affected your overall experience, I'm sorry to hear that you did not find value in our pricing and...More