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InterContinental Kansas City at the Plaza

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Traveller (328)
Room & Suite (200)
Dining (16)
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Overview
  • Excellent57%
  • Very good23%
  • Average10%
  • Poor6%
  • Terrible4%
Travellers talk about
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“craig walter”(90 reviews)
“reuben”(23 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from InterContinental Kansas City at the Plaza
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Reviews (1,708)
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331 - 335 of 1,693 reviews
Reviewed 16 December 2016

I just stayed here for one night on business. The lobby was beautifully decorated for the holidays, the staff were excellent, and the bar was nice. BUT...the room (with a beautiful view of the Plaza) was a hot mess. It was very dated, dirty grout...More

Thank pickyab0uth0tels
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 20 December 2016

Dear pickyabouthotels, Thank you for your feedback. We're pleased to learn you enjoyed the service provided by our team and the hotel's holiday decorations. We begin a major renovation of all guestrooms & corridors, the lobby and the restaurant & bar on January 4. The...More

Reviewed 16 December 2016

We had such a wonderful stay at the Intercontinental Hotel in Kansas City. Dinner in the Oak Room restaurant was delicious. After dinner the LIVE entertainment in the Oak Room lounge "cozy & warm by the fireplace", was fabulous. The room was spacious with every...More

Thank Thomas H
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 20 December 2016

Dear Thomas H, Thank you for choosing the InterContinental Kansas City and for sharing your experience on TripAdvisor. We always appreciate and value a 5-star rating. We're very happy your stay with us was wonderful, including dinner in the Oak Room, the live entertainment in...More

Reviewed 12 December 2016

This hotel is getting old and tired and the housekeeping was atrocious. We were asked on-line if we desired anything special (a pleasant surprise) and we requested feather/down pillows. Never got them. When we went to our room, the first warning was that the clock...More

Thank Tom B
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 13 December 2016

Dear Tom B, Please accept my apologies. We are anxious to learn more details so we may follow-up internally. Thomas Hall, our Director of Housekeeping, will contact you directly to make amends and obtain some more information. Sincerely, Don Breckenridge General Manager

Reviewed 11 December 2016 via mobile

We stayed here when my husband had a work holiday party in the ballroom and while the location was wonderful, the rooms left much to be desired. As others have stated, this is an aging hotel that is in need of updates. In an industry...More

Thank LDParrish
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 13 December 2016

Dear LDParrish, Thank you for your feedback. We're very happy you enjoyed our friendly staff, the Oak Bar's live music, the private party in the ballroom and our wonderful location in the heart of the Country Club Plaza. Please accept my apologies for missing a...More

Reviewed 10 December 2016

We've stayed here many times over the years. Nice hotel with pleasant staff. Things were clean and, as usual, pleasant. I think IHG is beginning renovation of this property. We were on club level with a newly installed balcony door and no trim or shears....More

1  Thank cte39794
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 13 December 2016

Dear cte39794, Thank you for letting us know you had a good visit. We are indeed preparing to undergo a major renovation beginning in early January. Included will be all guestrooms & corridors, and the lobby area public spaces. The sliding glass doors are in...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$163 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#11 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$163 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#11 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (328)
Room & Suite (200)
Dining (16)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Questions & Answers
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PattyCakes S
27 July 2017|
AnswerShow all 4 answers
Response from Marion B | Reviewed this property |
I'm sorry I don't know, stayed in June. Suggest you contact hotel directly.
0
Votes
pianointerpretations
20 July 2017|
AnswerShow all 4 answers
Response from Renee B | Reviewed this property |
I am not sure, but if you have a room with a balcony you can smoke out there
0
Votes
Brian K
23 May 2017|
AnswerShow all 8 answers
Response from Kara H | Reviewed this property |
Ours was! The hotel was recently renovated so our room was in excellent condition.
0
Votes
Room Tips
"Full plaza view"
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"Be sure to check out the live music in the evenings"
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"Great entertainment"
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"Higher rooms have better views"
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