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Kansas City Marriott Downtown

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Kansas City Marriott Downtown
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1,022 Reviews from our TripAdvisor Community

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Showing 1,012: English reviews
Houston, Texas
Reviewed 2 weeks ago

The hotel is nice, the elevators a little challenging for many, ask for main tower, the adjoining tower is a bit of a walk. Problem with the hotel is lack of a good restaurant. There is a very limited menu in the bar with NO variations. Several items that include an egg but ask for just the egg and there...

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Helpful?
Thank Steeleworker
David T, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for taking he time to post your feedback. I do apologize that our new Fresh Bites program did not meet your expectations or needs during your stay. The program is different from a standard room service program but is designed to provide a more hassle free service by eliminating the trays, carts and signing a bill. We use...

Roanoke Rapids, North Carolina
Reviewed 3 weeks ago

Ladies and Gentlemen: I was a guest in your hotel 1/23-27/17. I’m writing to advise you of chipped paint and a cracked ceiling. The staff was very nice and welcoming, the rest of the property was excellent as usual. However, I was very disappointed with the conditions of the bathroom. I took pictures. Sincerely, George Sneed

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Helpful?
Thank sneedgo
David T, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for taking he time to post your feedback. I do apologize for the condition of the ceiling in your bathroom. We will research which room you were in and make sure that the issue is corrected immediately. Thank you for bringing this to our attention and for the nice comments about the staff and the rest of the...

Kansas City, Kansas
Reviewed 3 weeks ago via mobile

This hotel is outstanding. The service was top notch, the rooms delightful and the staff very accommodating. The conference sales staff, Dustin Holcumbrink was ver detailed oriented which helped the process run smoothly. The restaurant food was also very good. The bar in the Lobby is a bit pricey, but for an evening night cap it netbthe needs of the...

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Helpful?
1Thank atfcfices2
David T, Manager at Kansas City Marriott Downtown, responded to this review

We are thrilled to hear that we took such good care of you during your stay with us. Thank you for the nice comments and I will be sure to share them specifically with Dustin as I know he will be pleased to hear that you were happy. We hope you will choose to stay with us again in the...

Lynchburg, Virginia, United States
Reviewed 3 weeks ago

We were put up in the downtown Marriott for the week of our workshops at Cerner. The hotel staff were very good at managing large groups and the main hotel is pretty typical. There is a good lobby bar with light food as well as a coffee stand and formal restaurant. There is a connecting building kitty corner from the...

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Helpful?
Thank Karl B
David T, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for your feedback. We are glad to hear that we took good care of you and your group and look forward to doing so again next year. I do apologize that you were placed in an ADA room in the East Tower and the shower did not work out well for you. We will be starting major room...

Columbia, South Carolina
Reviewed 4 weeks ago

The first thing you'll notice about this hotel is that there are no "traditional" elevator buttons in the elevator. You pick your floor from a panel in front of the elevator, and the elevator will come "on demand". It's supposed to be faster than a traditional elevator system, but nonetheless it was an interesting experience. The room was great, the...

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Helpful?
Thank truthteller4life
David T, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for taking the time to post your comments. We are glad to hear that you enjoyed your stay with us. Our new elevator system does take some getting used to but we have found that it is much more efficient then the old system and wait times for an elevator have decreased dramatically. I am also happy to...

McKinney, Texas
Reviewed 4 weeks ago

This Marriott property is splendid, modern, and quite up to date. The snowy nighttime view from my south facing room on the 17th floor was beautiful. The service was spot on, attentive, helpful, and friendly. The room was a bit on the small side (no upgrade this time), but well designed and provided me a perfect night's rest after a...

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Helpful?
Thank TexasVoyager_BW
Beth M, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for your comments regarding your recent stay at our hotel. I am delighted that you enjoyed the beautiful view from your room during the snow fall. I am pleased that our staff were brilliant hosts to you and assisted you with anything you may have needed through out your stay. We have received many compliments from our guests...

Clifton, New Jersey
Reviewed 4 weeks ago via mobile

I love Marriott hotels so I make this review not with any pleasure but because others should know how this hotel worked during my stay. Paid over $200/night in mid Jan 2017. Reception: they could have been friendlier. My reservation was for two double beds and after going to 17th floor it was one king. I love my mother but...

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Helpful?
Thank Lasameth
Beth M, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for taking the time to review your stay with us. I am so sorry that you did not have a good experience with us. We strive for 100% guest satisfaction, and we failed you on that. I will address all of your concerns with the appropriate hotel teams to ensure that we make corrections moving forward and improve...

Coralville, Iowa
Reviewed 4 weeks ago

We were in town for a volleyball tournament at the Kansas City Convention Center. It was a freezing rain, freezing cold weekend so it was extremely nice having it so close to that venue. We pulled up in the evening and noticed immediately how amazing the lobby and common areas looked. After checking in, took the sky walk to the...

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Helpful?
Thank Dave S
Beth M, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for taking the time to send your comments regarding your recent visit. We are delighted that you enjoyed your stay with us and found our hotel very convenient to the Convention Center. We are pleased that you enjoyed your room accommodations in the Marriott East Tower and that you had a great view of the city. The underground...

Wichita, Kansas
Reviewed 5 weeks ago via mobile

This place has been pretty hit and miss. I've been staying here almost every week since September and the only consistent thing is the inconsistent service. LOL. I was told as a Silver member I'm supposed to get offered this 20% OFF coupon to the onsite restaurant every time. I have only gotten it one other time since September. Also,...

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Helpful?
Thank Ching B
Beth M, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for your feedback regarding your recent stays over the past few months. I would like to apologize for the inconveniences you experienced with the inconsistencies in our hotel operations. We have shared all of your comments with the appropriate departments to ensure that we are being consistent in the programs that we offer and with our service. I...

Reviewed 5 weeks ago via mobile

We stayed here the night before a chiefs game. Location is good and room was clean and bed was comfy. They nickel and dime you on everything. Like $18 for parking, $5 to deliver room service. The hotel is nice in general but if you get put in the east tower pray your room is no where near the loudest...

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Helpful?
Thank Ben M
David T, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for taking the time to post your comments about your recent stay. We rely on all types of feedback to help us to continue to improve our hotel operations. I am glad to hear that our location worked well for you and you r room was clean and comfy, I do apologize about the issue with the noise...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
BARCENTRAL
BARCENTRAL
Cuisines: American, Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Kansas City Marriott Downtown puts travelers in the heart of a lively downtown. Guests are just steps from the Power & Light District, with shopping, great restaurants, and vibrant nightlife. Kansas City Chief’s football, museums, jazz clubs and shopping at Crown Center and the Plaza, are minutes away. This premier hotel has two distinct towers: the Marriott Tower and the Muehlebach Tower which offer 983 luxury guest rooms and nearly 100,000 sq ft of diverse function space. The Kansas City Marriott Downtown is the KC's most popular venue for civic and social galas. ... more   less 

Additional Information about Kansas City Marriott Downtown

Address: 200 West 12th Street, Kansas City, MO 64105
Region: United States > Missouri > Kansas City
Price Range: €198 - €286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kansas City Marriott Downtown 3.5*
Number of rooms: 983
Reservation Options:
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Also Known As:
Kansas City Marriott Downtown Hotel Kansas City
Marriott Kansas City
Hotel Style:
#28 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Kansas City Marriott Downtown staff and other travellers.
11 questions
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Lombard, Illinois
7 months ago
Winnipeg, Canada
1 month ago
Colorado Springs, Colorado

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Questions? Get answers from Kansas City Marriott Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for main tower”
 of 5 bubbles Steeleworker, 1 Feb 2017 | Read review
“Convenient to downtown Kansas City”
 of 5 bubbles sneedgo, 30 Jan 2017 | Read review
“Avoid Muehlebach Tower if possible.”
 of 5 bubbles KarlB852, 26 Jan 2017 | Read review
“The higher the floor, the better the view. Ask for a southern view.”
  • The Auditorium
  • View from my room
  • The Plaza
  • View from my room
 of 5 bubbles TexasVoyager_BW, 20 Jan 2017 | Read review
“Concierge lounch is perfect!”
 of 5 bubbles AnnieMF, 20 Nov 2016 | Read review
5 of 5