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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
My husband and I were just married in Puerto Vallarta and decided to stay in Sayulita after our wedding for part of our honeymoon. We were a little disappointed in the Casablanca hotel. When we checked in the staff were not friendly and genuinely did...More
You can have it all staying at Casablanca! Management is excellent to coordinate with and the onsite caretakers are all extremely accommodating and helpful. The hotel is located just outside Sayulita downtown which is ever growing in popularity. You walk out on a very short...More
If there were stars given for different aspects they would be as follows: For location near the beach and town 5 stars. For the accommodations quality 2 stars. For the staff and checkout zero stars. The room was not well cleaned, sand on the sheets,...More
Response from omollero, General Manager at CasablancaResponded 2 weeks ago
Hola Michael, good day...
Im sorry you feel this way, when you were here you told us your experience was great, and that everything was ok...
We were at this lovely hotel for a family wedding! We had most of the hotel booked for our family! We were on the third floor with a beautiful view of the ocean! We had coffee every morning on the the balcony. Each room is...More
My husband and I chose to spend a week in Sayulita based on recommendations of friends as a treat to ourselves after a business I acquired was successfully acquired. I wanted direct access to the beach and peace and quiet. Casablanca provided that and so...More
There were plenty of children staying at Casablanca, we had a couple of one year olds. The pool does not have a fence around it so you will need to keep an eye on them. The walk is about 15 minutes on a dirt road. I would... More
There were plenty of children staying at Casablanca, we had a couple of one year olds. The pool does not have a fence around it so you will need to keep an eye on them. The walk is about 15 minutes on a dirt road. I would bring a stroller or rent a golf cart. Not sure how much they charge for them. It is a simple walk but probably too long for a two year old and carrying them was difficult for the distance. So in short it was great for us and kids.