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Airport Plaza Inn & Conference Center

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Airport Plaza Inn & Conference Center
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304 Reviews from our TripAdvisor Community

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Showing 298: English reviews
Reviewed 6 days ago NEW

Full disclaimer, my company paid for the hotel for me, so cost won't be a factor in my overall review. But overall, I think I had a good experience at this hotel. If there's one word I would use to describe my stay, it would be adqueate. I was booked this room after signing for a new job in the...

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Helpful?
Thank Morgan H
Reviewed 1 week ago via mobile

There are no elevators and the whole facility seems rundown. They put us up on the second floor in a room with cockroaches, the heater did not work, and the shower was visibly inoperable as the faucet handle and parts were in the bathtub. This was clearly a room under maintenance. Also, breakfast is pretty sorry and nasty. The shuttle...

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Helpful?
Thank dre0749
Central Illinois
Reviewed 10 December 2016 via mobile

We stayed here and left our car for several days during a recent vacation. The room itself was a nice enough room for sleeping overnight before your flight. Had the fridge and microwave. We parked in the garage, and there was absolutely no signage to get you back into the hotel. I had to drive back to the main desk...

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Helpful?
Thank Mopey2
Management response:

Greetings from Airport Plaza Inn we have viewed your feedback and have taken immediate action addressing your concerns. We assure you we are in the process of adding signage for our hotel garage as well as our hallways we do apologize for this inconvenience as far as the bar being closed we can assure you it is open. We are...

Visalia, California
Reviewed 14 November 2016

The staff was all very friendly and welcoming. The inn is old and smelled like mold. We wanted cheap and close to the airport. I will say that the bed was very comfortable! Next time we will spend more money and upgrade to a better place. We got what we paid for so I can not complain.

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Helpful?
Thank JSWeger
Management response:

Greetings from Airport Plaza Inn we have viewed your feedback and have taken immediate action addressing these concerns we assure you we have made a lot of new changes to our hotel we offer 25% off your next stay if you kindly except this offer please email us at airportplazainn.sales@gmail.com we hope you can give us another chance to better...

Ashland, Illinois
Reviewed 1 November 2016

NO ELEVATORS this stay was a total nightmare, was given a dirty room, as in the room still had trash, bed still dirty ,, had to move rooms, next morning front desk staff not helpful at all.. I wish I would have read the previous reviews before booking

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Helpful?
Thank lh0rney
Management response:

Greetings from Airport Plaza Inn we have viewed your feedback and have taken immediate action to your concerns we assure you we have a new updated housekeeping ,front desk staff that are more detailed and thorough in their work as for there being no elevator we do apologize for this inconvenience our hotel was designed to not have a elevator...

Reviewed 23 September 2016 via mobile

Booked thru Hotwire--which I WON'T do again! Advertised as 3-star, but after booking, found reviews were mostly 1-star, a few 2s. No wifi in room, nice lady at desk apologized after reset didn't fix it, moved me to another room. Still none here, left & came back while they were "working on it" but none when I returned. Said they...

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2Thank Sheryl B
Management response:

Greetings from Airport Plaza Inn we have viewed your feedback and have taken immediate action addressing your concerns. We can assure you we have a new front desk staff that are more accommodating and professional in their work .We can also assure you we have updated our Wi-Fi to a much stronger connection we are deeply apologetic for the treatment...

Decatur, Illinois
Reviewed 23 September 2016

My husband and I have stayed at this hotel numerous time over the past 4 years. They tell me management hasn't changed, but the treatment I experienced on 9/12/16 was awful. I recommended it to 8 friends and the treatment 4 of them received left me speechless and angry. It was a disaster. 1 room was dirty as in: feces...

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Helpful?
1Thank beachfun0613
Management response:

Greetings from Airport Plaza Inn we have viewed your feedback and have taken immediate action addressing your concerns we can assure you our hotel is under new management .We have a new updated housekeeping staff that are more detailed and thorough in their work .We offer you 50% off your next stay if you kindly except this offer beachfun0613 please...

Canton, Missouri
Reviewed 21 September 2016 via mobile

No elevator. .broke for multiple weeks. No wifi, down for over a week. Neither of these were relayed to me at booking a week before travel. No frills, flat pillows, hurriedly made bed that wasn't made right. 1980s Era microwave in room and missing light bulbs and shades. Would not recommend until many, MANY issues are fixed.

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Helpful?
Thank Christopher B
Management response:

Greetings from Airport Plaza Inn we have viewed your feedback and have taken immediate action we can assure you we have a new updated Wi-Fi that has a much stronger connection. We are pleased to inform you we have made a lot of new updates to our hotel such as the bedding's we have addressed all of your concerns. We...

Reviewed 17 September 2016 via mobile

The lobby smelled of curry. The elevator did not work. The TV was an old huge tube style that had no remote. Didn't matter much because it got only 1 channel. The coffee maker had no pot and the tray had no ice bucket. They even double charged me for the room. The only bright spot was the driver upon...

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Helpful?
1Thank Deborah A
Management response:

Greetings from Airport Plaza Inn we have viewed your feedback and have taken immediate action to your concerns we can assure you we have a new housekeeping staff that are more detailed and thorough in their work . We are pleased to inform you we have made a lot of new updates such as our television sets as well of...

Bethalto, Illinois USA
Reviewed 16 September 2016

We have stayed here many times in the past, but it must have new owners who have let it run down completely. The rooms were not particularly clean and the service was horrible. We booked a park, sleep fly and when we returned from our trip, we called the hotel for over 45 minutes with no answer. We finally had...

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Helpful?
Thank studie1
Management response:

Greetings from Airport Plaza Inn we have viewed your feedback and have taken immediate action addressing your concern we can assure you we have a new staff that are more professional and accommodating in their work. We are deeply apologetic for the unprofessional customer service you endured during your stay we offer you 50% off your next stay if you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Airport Plaza Inn & Conference Center

Address: 4530 N Lindbergh Blvd, Bridgeton, Saint Louis, MO 63044-2201
Region: United States > Missouri > Saint Louis > Bridgeton
Price Range: €70 - €132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Airport Plaza Inn & Conference Center 3*
Number of rooms: 170
Reservation Options:
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Also Known As:
Best Western Airport Plaza Hotel Bridgeton
Best Western Airport Plaza Inn And Conference Center
Best Western Bridgeton
Bridgeton Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Airport Plaza Inn & Conference Center staff and other travellers.
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Questions? Get answers from Airport Plaza Inn & Conference Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the first floor if you can. They are cleaner and more often than not more well-kept. There are also no elevators.”
 of 5 bubbles 635morganh, 11 Jan 2017 | Read review
“Don't stay here! Rooms are filthy!”
 of 5 bubbles beachfun0613, 23 Sep 2016 | Read review
“Don't choose any room, would be my tip.”
 of 5 bubbles studie1, 16 Sep 2016 | Read review
“Don't stay at this hotel unless its the only hotel available”
 of 5 bubbles bennsales, 22 Jul 2016 | Read review
“pool view is the best view”
 of 5 bubbles 356jayantp, 10 Jun 2016 | Read review
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