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All reviewstgi fridaysshuttle servicelouis airportnice hotelindoor poolpark and flyan early morning flightfree shuttlecommon areasroom was clean and comfortablemini fridgeking bedst louisatriumbanquetlambertconvenience
Stayed at this hotel on 2 separate days last week.
Monday, January 8th then again on Wednesday, January 10th. On Monday evening after checking in from an exhaustive work day entered room and realized the waste baskets had not been dumped. Someone's disgarded and used...More
1 Thank niki h
Response from IHGService, Guest Relations Manager at Crowne Plaza St Louis AirportResponded 30 January 2018
Hi niki h,
Hello from Crowne Plaza St. Louis Airport, we're glad to have hosted you again. On behalf of the team, I'm sorry for the inconvenience caused by our housekeeping services. The situations you described particularly the unemptied bins and unreplenished towels are certainly...More
Called for a pick-up at the airport and was repeatedly LIED to about arrival time. After waiting 40++ minutes the Holiday Inn shuttle driver agreed to give us a lift !! GREAT tip for the HI driver, ZERO KUDOS for the Crowne Plaza staff.More
1 Thank Renee H
Response from IHGService, Guest Relations Manager at Crowne Plaza St Louis AirportResponded 23 January 2018
Hi Renee H!
Thanks for choosing us among your many lodging options in St. Louis! We're very sorry that the shuttle pick up delay and hotel staff's service marred your otherwise satisfactory stay. What you described is certainly not what we want for our guests....More
Used the Crown again for a park and fly on our trip. As before the place is great for this and service is very good as in the past. Airport transfers very good and fast.
Our only concern was the lobby bar. They have changed...More
The staff here are all very friendly. The airport shuttle service is very convenient and the driver was nice. My room was clean and spacious for a standard room. One teeny ‘complaint’ is that I would expect a glass GLASS in the bathroom! Using a...More
My wife and I stayed here prior to our flight out of St. Louis. Incredibly close to the airport and used the shuttle to get to the airport the morning of our flight (6am) and back to our car when we returned. Used the Park...More
Hello John B,
Thank you for your inquiry concerning the Park N' Fly Package we offer... If you reserve this package, the $10 per day is waived for up to 14 days - a $140 value to keep your vehicle parked while you enjoy a... More
Hello John B,
Thank you for your inquiry concerning the Park N' Fly Package we offer... If you reserve this package, the $10 per day is waived for up to 14 days - a $140 value to keep your vehicle parked while you enjoy a vacation away for only staying one night here at the Crowne Plaza St. Louis Airport Hotel! Look forward to seeing you here soon! Thank you...
honestly don't know. i booked the room through my travel agent. our room and parking was about $120...we stayed there one night and left our car there an additional 3 nights. that was not a bad deal. the bad deal... More
honestly don't know. i booked the room through my travel agent. our room and parking was about $120...we stayed there one night and left our car there an additional 3 nights. that was not a bad deal. the bad deal was....nobody told me their shuttle service was not 24hrs....when we got home, we had to pay for a cab to get back to the hotel. this was not communicated to me. they say it's on their website, but we never looked at their website as our agent booked the room. but they didn't tell me at check in or check out either.....they would not even reimburse my cab fare. it's a nice place...but I wouldn't stay there again.