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Hilton Garden Inn St Louis Airport

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Hilton Garden Inn St Louis Airport
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877 Reviews from our TripAdvisor Community

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Showing 871: English reviews
Lexington, Kentucky
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 February 2016

I checked in on my phone, so once I arrived I just simply picked up the keys and headed to my room. The staff was friendly, courteous and helpful. The room was what I expected--clean, nice, and convenient. I would stay here again.

Helpful?
Thank Shayla J
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thank you for taking the time to review the Hilton Garden Inn St. Louis, MO. We are always looking for new ways to better ourselves and make sure your stay is excellent when you are traveling. Thank you for your warm comments about ease of e-check in using our digital app. You Can Count On Us! More 

Lebanon, Missouri
Level Contributor
4 reviews
Reviewed 23 February 2016

I liked the location. It is within 15 miles of most places we wanted to go, yet it isn't right in the middle of the hustle and bustle of the city. There is a pond and park next to the hotel, great for families. No need for valet because the hotel is fairly small and the self parking is easy... More 

Helpful?
Thank RDMonte
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thank you for taking the time to review the Hilton Garden Inn St. Louis, MO. We are always looking for new ways to better ourselves and make sure your stay is excellent when you are traveling. Thank you for your warm comments about your entire stay. We value your safety and security and I am glad you felt piece of... More 

Vicenza, Italy
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 February 2016

This is an OK hotel. It is a Hilton brand and you can expect that the room will be your typical type room with them. The location is close to the airport but there is not much around the hotel without driving a distance. It is close to Vatterott college and Express scripts. If you want to be located near... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank watsonma
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Watsonma, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. We appreciate any and all feedback when it comes to bettering our hotel. Thank you again. More 

Atlanta, Georgia
1 review
Reviewed 22 February 2016

You have to call to request an airport shuttle, but when I called they don't answer or put me on hold. Took me more than 15 minutes before finally speaking to the front person. The room has no sound proof - can hear your neighbors and Interstate traffic. There is not restaurants within walking distance, so you are stuck with... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tad W
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

I am sorry to hear that you had such a disappointing experience at our hotel! We truly do pride ourselves on service and cleanliness and we clearly let you down. Please give me a call to discuss. More 

Columbus, Ohio
Level Contributor
494 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 18 February 2016 via mobile

Terrible to say but true. This is one of the worst HGI hotels I have stayed in - and I stay in about 30 per year. The furniture is worn, my bed was coming apart, rust in bathroom, did not get Diamond benefits and could go on. Only here for one short night so did not bring to attention of... More 

Helpful?
Thank Scott S
Stephanie B, Front Office Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thank you for taking the time to let us know about your experience. I would really appreciate the opportunity to make this right. More 

Northern VA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2016

A short ways from the Airport toward StLouis, right off of 70. Quiet, well appointed consistent high quality with the HGI brand. Very friendly staff. Perfect would have had breakfast included. The rest of this review is to reach 200 characters (an arbitrary figure to be sure!)

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Toomanyxy
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thank you so much for taking the time to let others know about your experience. Having a friendly staff is really important to us and I'm glad you noticed! More 

FLW, United States
Level Contributor
6 reviews
6 hotel reviews
Reviewed 16 February 2016

If you are concerned about being recognized or receing the benefits of rewards membership then this is not the place to stay. If you are concerned about being welcomed and good friendly service this is not the place to stay. If you want a clean and comfortaable rooom, easy access and good shuttle serice to and from the airport and... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ronald S O
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thank you for your feedback! While I am happy to hear that you were pleased with the cleanliness of your room, I am concerned that you did not feel welcomed as an HHonors member. We pride ourselves on service and would really appreciate the opportunity to make this right for you. More 

Lake Ozak MO, United States
1 review
Reviewed 15 February 2016

If you want to be harassed because you have a service dog stay here. Was it from lack of staff training or simply not caring, I don't know. I hope people with more visible disabilities aren't publicly embarrassed like I was

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alexia H
St Louis, United States
1 review
Reviewed 15 February 2016

Chose the hotel as it had a 24 hour shuttle and on-site restaurant. Very nice experience, have some dietary restrictions and the restaurant staff was terrific about accommodating my needs. Room rate was bit pricey, but to be expected for a weeknight.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Judy B
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thank you for taking the time to post a review! I am really happy to hear that you had such a good trip - we look forward to seeing you next time! More 

Chicago, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 13 February 2016

Horrible staff attitude and carelessness with room check-in. Late night arrival. Significant amount of time to find my reservation. Was checked into a room that was already occupied and disrupted the guest when I attempted to enter the assigned room. Had to go back to front desk to report the occupied room and waited a significant amount of time before... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank George B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn St. Louis Airport hotel is only two miles away from Lambert International Airport, with complimentary 24 hour shuttle for guests. The hotel is located off I-70 next to the NorthPark business and entertainment complex. Guests receive complimentary WiFi in each room. ... more   less 

Additional Information about Hilton Garden Inn St Louis Airport

Address: 4450 Evans Pl, Berkeley, Saint Louis, MO 63134-2600
Region: United States > Missouri > Saint Louis > Berkeley
Price Range: €89 - €150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn St Louis Airport 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Hilton Garden Inn St Louis Airport Hotel Berkeley
Hotel Style:
#1 Best Value Hotel in Berkeley
#1 Romantic Hotel in Berkeley
#3 Family Hotel in Berkeley
#4 Business Hotel in Berkeley
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn St Louis Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton Garden Inn St Louis Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose one here at all.”
 of 5 bubbles SAM387, 15 Nov 2016 | Read review
“Try the name your price tool on Orbitz. You can generally get a lower rate. Every penny counts, right!!!”
 of 5 bubbles 2kctravlers, 22 Oct 2016 | Read review
“24-hour airport shuttle”
 of 5 bubbles ChasinNJ, 13 Aug 2016 | Read review
“Go elsewhere”
 of 5 bubbles TheColorGuy, 4 Aug 2016 | Read review
“Do NOT stay in a room facing I-70, unless you don't mind heavy traffic noise.”
 of 5 bubbles Thailandtraveler64, 2 Jul 2016 | Read review
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