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Candlewood Suites Memphis - Southaven

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Traveller (20)
Room & Suite (11)
Pool & Beach (2)

About

Location
Cleanliness
Service
Value
GreenLeaders Silver level
Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Indoor pool
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Green
Business
HOTEL CLASS
Hotel links
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Location

Full view
47Car recommended
Grade: 47 out of 100
41Restaurantswithin 1 km
3Attractionswithin 1 km
120Reviews
47Photos
2Q+A
17Room tips
Traveller rating
  • 90
  • 17
  • 3
  • 5
  • 5
Time of year
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  • English
Popular mentions
+2
This is a gem!! Its nicely tucked between Wal Mart and shopping centers. Rooms are nice and clean. The area is nice, doesn't seem to be a dangerous place. No breakfast served but who needs breakfast when u have a kitchenette?
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My family and I stayed at this hotel recently and decided to give it another try since the last visit was pleasant. This time it was not so good. Upon entering the room it was ok. When it was time to put the kids to bed, we let out the let out couch and it was filthy! It was
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Response from IHGService, Guest Relations Manager at Candlewood Suites Memphis - Southaven
Responded 4 weeks ago
Hi shameeka56, Thank you for taking the time to review your experience with us, as it gives us the opportunity to learn and improve. I am sorry your stay was spoiled due to the issues you had with the cleanliness of the bed and level of service delivered by the front desk staff. We understand how frustrating this can be and this is not the kind of 5-star stay that we aim to provide for our wonderful guests. I will make sure that your comments will be forwarded to the hotel's upper management for review. Know that your feedback will help us understand how we can improve and continue to deliver great hotel experiences. On a positive note, I am happy to read you tried us again. It is always encouraging to hear feedback, particularly from you. I hope we have another opportunity to welcome you back for the perfect visit that you deserve. Best, Zel N. Case Manager IHGService
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We were pulling a trailer and needed a safe area to stay in while we grabbed some sleep on our move. The hotel was nice and we felt safe. The rooms have a small kitchen, which we did not need, but I could see it being useful if you stayed for very long. They do rent rooms for
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+2
This place is one of the newer Candlewood Suites the sheer are clean the floors are clean everything is in order. The staff needs extra training I bet they think their customer service is good but it needs improvement. Sometimes people who do customer service all the time go
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We were greeted by the friendliest front desk associate; Sandra Polk - we were able to check right in and when I asked about the availability of a complimentary upgrade she was more than happy to check and was able to accommodate us with a one bedroom suite. This made our stay
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Album Categories
All photosTravellerRoom & SuitePool & Beach
Photo provided by managementCandlewood Suites Memphis - Southaven
Queen Bed Guest Room
Two queen studio suite
Nice clean roomy bathroom
New chair
King bed
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123
"Ask for rooms opposite the pool. It can get a little loud."
"Don't book a room here"
"Both rooms were on the first floor and very clean. All rooms should be quiet."
"The 1 bedroom King Suite is worth the extra money!"
"I stayed on the 1st floor and didn't have any noise issues but upper floors are usually quieter."
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1234
PRICE RANGE
US$110 - US$160 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMississippiSouthaven
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