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Hilton Garden Inn Memphis Southaven

591 reviews
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Traveller (34)
Room & Suite (15)
Dining (6)
Overview
  • Excellent58%
  • Very good25%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“front desk”(54 reviews)
“great hotel”(32 reviews)
“shopping center”(13 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Memphis Southaven
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (591)Write a Review
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Traveller rating
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330
146
61
24
22
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All reviewsfront deskgreat hotelshopping centerbusiness stayenjoyed my stayexcellent staythe hotel staffshuttle servicehotel is locatedeasy accessmemphis southavenstaff was friendlyrooms were very cleanmemphis areawould definitely stay here againgreat experiencefire pit
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11 - 15 of 583 reviews
Reviewed 3 weeks ago

Poor breakfast service!! Did not adjust bill for items we paid for but did not recieve.. Paid for romance package. Check-in was great. Room was nice... Everything went downhill from there. Awful staff for breakfast never did get to eat . She was very rude....More

Review collected in partnership with Hilton Garden Inn
Thank U2550HBedwardp
Response from Jalesha M, Front Desk Supervisor at Hilton Garden Inn Memphis SouthavenResponded 2 weeks ago

Dear U2550HBedwardp, The Hilton Garden Inn Memphis/Southaven would like to thank you for choosing our hotel as your home away from home during your visit to Southaven, MS. We also would like to thank you for taking the time to share your experience. I do...More

Reviewed 3 weeks ago

The rep that made our reservations was very uninformative and did not include everything we requested during our stay. The accommodations were mediocre and the sheets were dirty and the so called manager was so unprofessional. Definitely not worth what we paid.More

Review collected in partnership with Hilton Garden Inn
Thank E2869KClisap
Response from Jalesha M, Front Desk Supervisor at Hilton Garden Inn Memphis SouthavenResponded 2 weeks ago

Dear E2869KClisap Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to...More

Reviewed 4 weeks ago

The entire stay was exceptional. Friendly staff (especially the front desk personnel both checking in and checking out), clean rooms and conveniently located.Trip was to attend graduation at UTHSC. It was a great experience for us "older" folks and certainly an enjoyable location and amenities...More

Review collected in partnership with Hilton Garden Inn
Thank 336davidcc
Response from Jalesha M, Front desk Supervisor at Hilton Garden Inn Memphis SouthavenResponded 4 weeks ago

Dear 336davidcc, The Hilton Garden Inn Memphis/Southaven would like to thank you for choosing our hotel as your home away from home during your visit to Southaven, MS. We also would like to thank you for taking the time to express your stay with us....More

Reviewed 4 weeks ago via mobile

Be careful if you have a first level room. The only light in my room was on the desk. I had to turn out the light and hope I didn't trip over anything on my way to the bed in the dark. Luckily the shade...More

Thank cmrud81
Reviewed 4 weeks ago

Was given a late checkout while reserving my room. Left my wife in the room and went to a meeting. She called and informed me during my meeting that the manger was not going to honor the late checkout time agreed upon. Got a room...More

Review collected in partnership with Hilton Garden Inn
Thank M4248MTkeithb
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Conference Facilities
Banquet Room
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$105 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Southaven
#3 Family Hotel in Southaven
#4 Romantic Hotel in Southaven
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Southaven
#3 Family Hotel in Southaven
#4 Romantic Hotel in Southaven
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (34)
Room & Suite (15)
Dining (6)
Pool & Beach (3)
Hotel & Grounds (40)
Bathroom (5)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
B9331JPdavids
3 December 2015|
Answer
Response from Teresa J | Property representative |
Hello, I am so glad to hear that you love our hotel. However I am grieved to hear that our pool temperatures were questionable to you. Ideally Indoor Pool water temperatures should be at a minimum of 83 degrees F/28.3... More
0
Votes
Gwen G
29 September 2014|
AnswerShow all 2 answers
Response from Teresa J | Property representative |
Thank you so much for the adendum. Ms. Teresa has been with us since the opening. We try to assure that all of our staff is just as proficient as she is, but occasionally they have a bad day and it reflects in their workday... More
0
Votes
Room Tips
"Ask for a room on the opposite side of the hotel from the interstate.. I-55."
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"Great location"
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"We booked in a corner room. It seemed to be much quieter."
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"Become a Hilton Honors member prior to staying. The hotel is nice, but once you reach Gold Status, there are..."
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