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Hilton Garden Inn Jackson/Pearl

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327 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Jackson/Pearl
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Showing 326: English reviews
Anniston
Reviewed 2 January 2017

We always stay at Hilton Garden Inn because the service and the facility are always excellent. Not here, folks. Walked into the hotel, with a reservation, leaned against the counter for five minutes or so, motivating the staff member who was watching television to holler out for someone to come up front. Up comes a lady with tattoos and an...

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank vickysN8160FA
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below...

Waynesboro, Mississippi
Reviewed 2 January 2017

Great location for traveling from out of town. Clean and courteous staff. Food/beverage great. Family enjoyed the hotel with the amenities. Having a single pot coffee maker with microwave a plus. The internet was fast.

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Helpful?
Thank Michele H
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Louisiana
Reviewed 1 January 2017

I stayed here due to an early flight at the airport. The hotel was neat and clean. It was all you would expect from the Hilton Brand. I found to close to shopping, restaurants, and the airport. I would recommend this hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank roarkbj
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the cleanliness and stay to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Reviewed 31 December 2016 via mobile

Where should I begin: Pros: pleasant staff - both desk and breakfast gals; well-lit parking; in room 'mini' Keurig knockoff for coffee Cons: Low to High- is this a corporate Hilton property or a Private Franchise property? No money to upgrade and/or maintain the property has obviously filtered down to this sad hotel property in Central MS off 1-20 in...

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Helpful?
1Thank Nancy G
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time, please...

Baxley, Georgia, United States
Reviewed 21 December 2016

Fairly new. Clean and comfortable. Rooms are good size but need more light! Microwave and frig in room plus coffee. Convenient to the airport and downtown Jackson. Deck staff could be a little more attentive and helpful. Terrible parking.

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Helpful?
Thank Dusty G
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Eupora, Mississippi
Reviewed 19 December 2016

I am a Hilton HH Member and it's is wonderful. I was able to check in from my phone and choose my room. The check in and out procedures are so easy and the staff are so nice and accommodating. The hotel was and out room were very clean and stocked with everything we needed

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 667felishae
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Memphis, Tennessee
Reviewed 19 December 2016 via mobile

Everything was PERFECT. We needed more towels, and housekeeping brought some more almost immediately. They even brought the 3rd set before we requested them. Our room was clean upon arrival, as well. The representatives at the desk were very courteous and informative about the events and hotel information. I will definitely be returning.

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Helpful?
Thank mia s
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Grand Prairie, Texas
Reviewed 29 November 2016 via mobile

I loved this hotel. It was close to the freeway and that was the main appeal originally. When we checked in we were pleased. The room was perfect with microwave, refrigerator, Keurig Coffee Pot and K-Cups. We were greeted by hostess Kathleen. Who has such a beautiful personality. Served by Henry and checked out by Phyllis.

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Helpful?
Thank gwensadler
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Florida
Reviewed 28 November 2016

There wasn't anything terribly wrong with our stay but just a collection of little things that made this hotel less enjoyable than what we are used to at the Hilton Garden Inn brand. The hotel is located well off the beaten path and only the use of GPS made it possible to locate. Our room was okay but the overall...

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Helpful?
1Thank SilverStar092
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below...

Dallas, Texas
Reviewed 28 November 2016

We had stayed in this hotel last year and thought about giving it another chance, since it's the midpoint. It an ok hotel. The lady who checked us in was nice. The room was out dated. The tub had stains on it and one of the lamp shades had holes all over it. The breakfast was fine. Some of the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jamesi604
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Jackson/Pearl

Address: 438 Riverwind Dr, Pearl, MS 39208-5900
Region: United States > Mississippi > Pearl
Price Range: €91 - €159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson/Pearl 3*
Number of rooms: 90
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Also Known As:
Hilton Garden Inn Jackson/Pearl Hotel Pearl
Hilton Garden Inn Pearl
Hilton Pearl
Pearl Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jackson/Pearl staff and other travellers.
3 questions
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Paragould, United States
over a year ago
Paragould, United States
over a year ago
Kalamazoo
over a year ago

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Questions? Get answers from Hilton Garden Inn Jackson/Pearl staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the side that does not face the interstate!”
 of 5 bubbles Allen_M_54, 28 Feb 2017 | Read review
“Interstate is very close to the hotel, so suggest a room on opposite side.”
 of 5 bubbles fdm0929, 23 Feb 2017 | Read review
“Even number rooms are adjacent to I-20. Recommend off number rooms for less noise.”
 of 5 bubbles sherryandgarryh, 16 Feb 2017 | Read review
“Quite and nice restaurant on site. Courteous staff, including housekeeping.”
 of 5 bubbles 940micheleh, 2 Jan 2017 | Read review
“DON'T stay in a room near I-20”
 of 5 bubbles misteron2014, 3 Sep 2016 | Read review
5 of 5