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Candlewood Suites

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Candlewood Suites
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101 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Memphis, Tennessee, United States
Reviewed 1 week ago

My issue was as a travel nurse, I should have received a better rate after staying for 2 months and had planned to stay for another 2 months. My rate increased and it was a $500- 600 hold on every week. The manager or owner informed me she had a high overhead which as a customer was not my concern....

Thank Mel M
CWOlivebranch, Manager at Candlewood Suites, responded to this review

Thank you for your candid review. As an IHG Member we truly value your feedback. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so...

Fayetteville, Arkansas
Reviewed 30 October 2016

It was Very apparent the front desk clerk was not interested in his job; our stay or much of anything when we checked in [read: sorta like pulling teeth - JUST DO IT ALREADY - we're tired and would simply like to confirm our reservation, get a key, etc.] Front Desk staff in the morning was a whole different story....

1Thank Carmen D
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Carmen D, We appreciate your time in writing a review about your stay with us. We are sorry to hear that you were faced with unsatisfactory service on arrival. On a lighter note, we are pleased that some of our front desk staff was able to turn it around when you received adequate assistance the day after. Moreover, we...

Roswell, Georgia
Reviewed 19 October 2016

This is set up for long term stay so it doesn't have some of the amenities like breakfast and daily housekeeping which was fine and reflected in the price we paid. The king size room was spacious and clean and the shower was terrific. It is pet friendly and they have a dog walking area but unfortunately the doggie bags...

Thank Bev8789
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Bev8789, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. Thank you for the high rating you gave us in terms of cleanliness and sleep quality. It is also good to know that...

Reviewed 1 October 2016

We booked a room with 2 beds, and upon early arrival (about 30 min prior to check in) we were told there was only a room with a king bed. We go to the room it smells old, okay fine. Then I check the sofa bed that I am now doomed to and the sheets and pillows are covered with...

2Thank Victoria A
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Victoria A, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. I appreciate the high rating you gave us in terms of sleep quality and value. On the other hand, I would like...

Carbondale, Illinois
Reviewed 4 August 2016 via mobile

This is a great place if you have a limited budget and need a no frills place to stay for a few days. Room service is offered upon request.(that means they don't clean your room everyday unless you request it. Full kitchen is offered so you can save on food cost. The staff is competent and helpful. There are lots...

Thank Sorrell8615
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Sorrell8615, Thank you for staying with us and leaving a review. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the level of service, amenities and location of the hotel. We are highly motivated by your words and ensure you that we shall continue to strive for...

Reviewed 1 July 2016 via mobile

We were in to repair my father in law's house that uses state farm insurance the room was supposed to be available for up too 23 days but only needed for 7 because he is elderly and can't tote things back and forth and the electric was cut off in half his home over the fact he didn't want to...

1Thank LaceyHur
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear LaceyHur, Thank you for your recent stay with us, and for taking the time to write a review about your experience. We're very sorry for the unsatisfactory experience you had, especially with the hotel cleanliness and staff service. We have sent you a private message to follow-up on your concerns, and the opportunity to regain your trust in our...

Memphis, Tennessee
Reviewed 1 July 2016

Upon arrival I was very impressed by the hotel and the cleanliness of the landscaping and the lobby and better yet my room was clean! Service was awesome and very helpful during my stay. Management is prompt and very nice I wish all hotels had a team like this one! Restaurants nearby and also a YMCA that is close for...

Thank jazzylynn89
Reviewed 11 June 2016 via mobile

I would think twice before I select this property. I book hotels all the time online and I never experience a problem. The room that I selected/pictured showed a sofa sleeper and indicated that it slept 6. When checked in, it was a standard room. There was no management available for discussion nor was customer service any help. Customer service...

1Thank Blessedlikethat
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Blessedlikethat, Thank you for taking the time to write a review of our hotel. It is regrettable that some of our amenities and services did not live up to your expectations. Allow us to apologize for any inconvenience you may have experienced. I have sent you a private message in an effort to obtain additional information and follow up...

North America
Reviewed 24 May 2016 via mobile

Just outside Memphis, half the rate of the hotels in the city Super clean, our suite had everything you'd need for an extended stay....kitchen, dishwasher, full size refrigerator and the bathroom was very big! Far enough off the road that there is zero road noise Pool, on-site store, ample parking Only negative was the wifi was really slow, but if...

Thank Bonish_Photo
Reviewed 11 April 2016 via mobile

Not a suite. This is actually false advertising because it's not a Candlewood Suite. It's actually an extended stay. Doors slam extremely loud. Guests working construction in area out of control. Had to change rooms to get some peace and quiet. No breakfast as advertised falsely. Not a good place to get away. It is very clean though and near...

Thank MichelleAngela A
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear MichelleAngela A, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property due to the noise issues you encountered. I would like to apologize for any inconvenience this issue may have caused you during your stay. Just to let you know, our Candlewood...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Great location & all suites property offers great economical rates with the best service & cleanliness in Memphis & North MS areas. We offer most in-room amenities, full kitchen, DVD player, free guest laundry & free dinner every Wednesday. ... more   less 

Additional Information about Candlewood Suites

Address: 7448 Craft Goodman Frontage Rd, Olive Branch, MS 38654
Region: United States > Mississippi > Olive Branch
Price Range: €88 - €111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Candlewood Hotel Olive Branch
Olive Branch Candlewood Suites
Hotel Style:
#5 Business Hotel in Olive Branch
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Questions & Answers

Questions? Get answers from Candlewood Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor away from the elevator”
 of 5 bubbles melm538, 7 Feb 2017 | Read review
“On the back side is quiet”
 of 5 bubbles Bev8789, 19 Oct 2016 | Read review
“Higher floors less likely to have had pets if you have allergies.”
 of 5 bubbles 500lawrencem, 3 Nov 2015 | Read review
“With pets, try for rooms close the exits.”
 of 5 bubbles charlesmA2967WJ, 25 Oct 2015 | Read review
“Bottom floor, near exit. Very little foot or vehicle traffic noise”
 of 5 bubbles philipw174, 27 Aug 2015 | Read review
5 of 5