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We stayed here for the Ole Miss game, had 2 nights reserved. The first night I woke up thinking there were things crawling in my legs then about 4:30 AM I had a bug crawling across my face. I grabbed it and through it across...More
2 Thank smsalabama23
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded 2 October 2016
We take these concerns very seriously and immediately called our pest management company to investigate. There were no signs of bed begs found in the room, and upon inspection of the photo you posted, our expert identified the bug as a beetle commonly brought in...More
We stayed in this hotel the first night of our two week road trip to the Grand Canyon. The personnel here was very friendly and helpful. The desk clerk on duty gave us a list of places where we might grab a bite for supper....More
Thank Nan T
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded 4 September 2016
Thanks for the kind review! We're glad your journey started off on the right foot. We hope the rest of your road trip is just as pleasant - safe travels!
This is a great place to stay for a stopover. It has everything you need and was very clean. Sondra the receptionist was super helpful for two tired and confused Englishmen. She gave us great tips for things to see and do.
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded 26 July 2016
We are so happy to have Sondra on our team. She's full of all kinds of useful information and so friendly! Thanks for stopping by and safe travels!
From the outside, the hotel seems nice. Employees were nice and breakfast was good. However, the carpet in the room was disgustingly riddled with stains. The bathroom ceiling and shower head had mold. Not what I expect fro Holiday Inn Express.
3 Thank mannyg61
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded 21 June 2016
We're glad you enjoyed our breakfast, though we regret that we fell short of your expectations in your room. We have been shampooing the carpets and are hoping to replace them by the end of the year. Safe travels!
While visiting family in area, I booked 3 rooms for 1 night. All three rooms smelled like stale smoke. It was late so we didn't bother calling desk. Rooms were clean and beds very comfortable. Breakfast was typical but good and attendant kept stocked. The...More
Thank Jonathan A
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded 18 May 2016
I'm sorry the refund has taken longer than expected. Charges are always immediate, but refunds take longer to process for some banks. I'm glad we got to touch base about the issue and you'll see the refund soon! Safe travels, and we hope...More
US$86 - US$121 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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