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Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
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945 Reviews from our TripAdvisor Community

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Showing 930: English reviews
Sikeston, Missouri
Reviewed 11 June 2016

Upon arrival I was a little worried based on the downtown surroundings, however, the hotel and area felt very safe. The Valet and staff were very friendly and helpful. Good dining down the street and great value for the service and comforts.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 628brookeb
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We do understand your concern about the downtown area but as you saw it is completely safe and a quaint little area we do have here.The comments on the staff are being passed along to them and we appreciate your staying with us. Brian B Berry

Brandon, Mississippi
Reviewed 9 June 2016

The lady stared at me while I stared at her while she was on the phone with another customer. She still never greeted me or say someone will be with you shortly. I just know that would not have took much out of her to do so. I called down to the front desk after a long day to see...

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Thank shantinam
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

My apologies on the confusion of the times we operate our bar here at the hotel. I will convey the message to the front desk to make sure we are properly quoting times for operations of our outlets here at the King Edward. In the future in our pantry pavillion we do have beverages in the coolers for sale so...

Dallas, Texas
Reviewed 9 June 2016

When I arrived in room it was not the room I had called ahead and reserved/paid for. I called the front desk to explain I had reserved the suite, he said he could get me in the suite for an additional fee. I told him I had already reserved the suite and was already given a rate. He asked me...

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Thank 691ediel
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Our apologies on the problems you encountered during you visit with us. I can promise you this is not the usual fashion this hotel is operated in and please accept our apologies. If you have the chance to return please call me directly so I can assist personally in making you stay is a pleasant one. Brian B Berry

Biloxi, Mississippi
Reviewed 8 June 2016 via mobile

The hotel was beautiful. Tray was outstanding, possibly the best front desk employee we have encountered. He was very energetic and full of information about the hotel as well as the city. Erika was our server each day for breakfast. She was very pleasant. The valet experience was also great. All of the workers were very nice. We enjoyed our...

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Helpful?
Thank 1gumbo1
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Many Thanks for the compliments about the hotel and our team members. The King Edward is a special place that when you walk in you know it is not like any other hotel. Built in 1923 the hotel is loaded with history and ambiance. I love to Thank my customers personally for staying with us and hope if you have...

Vicksburg, United States
Reviewed 7 June 2016

Family trip for a wedding. Great place for all of us from 3 year olds to seniors. Great location for downtown Jackson. Valet service with vehicles was exceptional. The restaurant was a nice place to gather as a family to visit and share a meal.

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Thank Michael B E
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for the kind remarks during your stay here at the King Edward. Weddings are always a joyous occasion and we are glad you were able to celebrate it with us. Brian B Berry

Perth, Australia
Reviewed 6 June 2016 via mobile

We only stayed here one night, but it was very good. Staff were very friendly from check in to check out. The rooms were clean and fairly modern. The hotel also has free wifi which worked well. The fitness center was well set up with a good amount of equipment. Breakfast was extra to our room. Typical hotel pricing, but...

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Helpful?
Thank ianandemma_wa
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

It is great to hear that your stay was a pleasant one. So many guests like yourself comment on their stay and we love to hear it. You had mentioned paying for the breakfast was extra but was worth it, I try to educate the guests as when they stay at other hotels that breakfast really isn't free but built...

Fort Worth, Texas
Reviewed 5 June 2016

We were extremely pleased with the friendly staff. The food was wonderful and prices seem fair. The rooms were clean and nice size. Overall pleased with our stay and the hotel staff could not have been more inviting and friendly. We will stay again.

Review collected in partnership with Hilton Garden Inn
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Thank G1291OPsarab
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

At the Hilton Garden Inn King Edward we love to hear positive remarks concerning service here at the hotel. We pride ourselves on getting awesome reviews and taking care of our guests while staying with us. We hope you stay with us in the future and we can exceed your expectations. Brian B Berry

Bowling Green, United States
Reviewed 5 June 2016

It was a bit concerning to learn that the GM for this Hilton required the televisions in the common areas to be on FOX News. I do understand keeping the TV on the news for the guest choice or ESPEN, but to require 1 news station and a very biased news at that is disturbing. I hope this is not...

Review collected in partnership with Hilton Garden Inn
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2Thank Barbara P
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for your positive remarks on the hotel but I would like to clarify one thing concerning the televisions in the public areas. We are mandated by Hilton to have the public televisions on a major network such as CNN, FOX , ESPN etc. We are not mandated to have it on Fox and whoever described that to you...

New Orleans, Louisiana
Reviewed 4 June 2016

Quality price Great food & Beverage , Cutomer service of a 4 star Hotel gGrand location in Jackson Mississippi. Location excellent location for tourism & convention center . Ideal location for cross country train trip& staff full of Charming Southern Hospitality.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 606paultw
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We do offer a 4 star hotel and am very happy that you see it the way most other guests do. The King Edward has been known as a luxury hotel in the past and we are in midst of completely turning this hotel around to where it could be considered a 4.5 star...a 5 star rating is impossible due...

Reviewed 4 June 2016 via mobile

I write this review as I still sit it my room. Let me say that this is a gorgeous hotel; my room was nice (and clean) and I enjoyed the bar scene as well. I had no issues with noise. To me, that's what makes a hotel stay "acceptable." I live locally but I came here in hopes of relaxing...

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Helpful?
Thank Chevon C
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I appreciate your honesty and openness on this response. With us having an indoor pool and a lot of children as well as adults there is no way we can control the water on the floor in an enclosed room but what I can control is having towels in the area when needed to dry off with and I will...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 

Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 West Capitol Street, Jackson, MS 39201 (Formerly King Edward Hotel)
Region: United States > Mississippi > Jackson
Price Range: €100 - €188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Reservation Options:
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jackson Downtown staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Jackson Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“If you don't want to eat at the hotel, or drive, try the Mayflower Café. It's a bit of a Jackson institution.”
 of 5 bubbles deew726, 27 Nov 2016 | Read review
“Try another hotel.”
 of 5 bubbles MarthaW962, 16 Nov 2016 | Read review
“Ask for a room that might be farther away from the train tracks.”
 of 5 bubbles WantToSeeItAll_NC, 1 Sep 2016 | Read review
“higher floor”
 of 5 bubbles malabama8, 22 Aug 2016 | Read review
“Both our room and our friends room were quiet !”
 of 5 bubbles winchmorehill, 12 Jul 2016 | Read review
5 of 5