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So I have read many reviews on here, before and after my stay (had we not booked a pre-paid rate we probably would have cancelled if I had seen this beforehand!!).
This resort is spectacular and among the most amazing settings for a hotel as...More
5 Thank SCE1985
Response from CdV_Public_Relations, Responsabile relazioni pubbliche at Castello di Velona Resort, Thermal Spa & WineryResponded 1 week ago
good morning from Castello di Velona Resort!
I would like to express my appreciation for your kind and detailed comment. We are convinced some further improvements are needed and we will implement the necessary measures. We have to say that our PRICES are...More
I stayed for 2 days. The service was great - nice staff. The room was better than what I was expecting with a great view (I stayed in one of their “Castle Balcony Suite”), very clean. I was greeted with a complementary glass of prosecco...More
We stayed here for 2 days this summer. The reception went great - nice staff. The room was A bit small and the view was only from the bathroom. But our biggest issues were the prices and the atmosphere. We had hoped for A great...More
Fantastic building (landscape surroundings).
Bad service, not very nice personnel.
I booked a room early 2018, for 3 days in July 2018. (never received the confirmation on mail), but I knew I booked a Junior Suite, 3 days = total 2970 EUR, with breakfast. (took...More
8 Thank Arrangergaard
Response from CdV_Public_Relations, Responsabile relazioni pubbliche at Castello di Velona Resort, Thermal Spa & WineryResponded 3 weeks ago
Dear Mr Abildgaard,
good morning from Sunny Tuscany. We are sorry you you were not happy about your Reservation. The Room description of our Official Website clearly indicates the size and features of every single Room Cathegory. Pictures can give an indication of the Style...More
Beautiful hotel and location, our sunset room in new wing was spacious and comfortable and great bathroom.
But the experience was very much let down by poor service for everything we asked for in our 1 night stay, first classic example was there are no...More
Response from CdV_Public_Relations | Property representative |
Dear Mrs Rhonda, good morning from Castello di Velona. The Hotel will be opened effective March the 1st so we will be more than happy to welcome you for your stay. Please contact our reservation office to obtain our best... More
Dear Mrs Rhonda, good morning from Castello di Velona. The Hotel will be opened effective March the 1st so we will be more than happy to welcome you for your stay. Please contact our reservation office to obtain our best available offer.