CAPE HILLSBOROUGH NATURE TOURIST PARK

About

4.0

Very good

319 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

A haven nestled in the forest, and surrounded by the beautiful Cape Hillsborough National Park - the ultimate destination to seek respite from the pace of every day living. Awaiting you is private comfortable accommodation and beach front sites in an environment of natural beauty.

Full view

Property amenities

Free parking

Pool

Outdoor pool

Beach

Children Activities (Kid / Family Friendly)

Self-serve laundry

Room features

Ocean view

Non-smoking rooms

Family rooms

Air conditioning

Location

Full view

Contact

51 Risley Parade, Cape Hillsborough, Queensland 4740 Australia

Getting there

Mackay Airport31 kmSee all flights

Hamilton Island Airport64 kmSee all flights

Car HireSee all Cape Hillsborough car hire

See all nearby hotels

Nearby restaurants

The Old Station Tea House

145 reviews

7 kmPizza

See all nearby restaurants

Nearby attractions

Cape Hillsborough National Park

See all nearby attractions

319Reviews4Q+A44Room tips

stunning setting

We travelled in a motorhome and had a powered site, fairly close to the amenities block. It is very busy place, so book ahead!!! The wallabies first thing in the morning was a treat, and walking along the beach at sunset was as well. Has bbq facilities, a swimming pool. Internet/phone access a bit sketchy. There is a big telly and lounge in the main amenities area!…

Date of stay: August 2019

Value

Service

Sleep Quality

Management debacle

This was our third year in a row staying at the park and we had another wonderful time with our two young boys but the way management have penultimately treated us means we won’t be coming back again (including friends that have come each year). We realised 16 days prior to our booking that we had booked 5 nights instead of 4 which went a day past school holidays. Therefore I called to ask if there was any possibility to amend. The lady on the phone who was lovely walked away to discuss for a few minutes then came back to us and told us we could not receive a refund due to the proximity of the school holidays, however we could receive a credit to use at another time. I was more than happy with that as another family and ourselves had made it an annual event. She sent an email through to confirm we were now staying 4 nights and owed -$200 and took her word she was telling the truth. Today we check out and go to rebook next year. But no record of the credit??? There is no phone reception there so couldn’t bring up my emails. So the lady at reception said to check AFTER THE DRIVE and give them a call back. So I find the details stated above which aligned with everything regarding my call and credit. However management then told the receptionist I could not have a credit for that night as no one else used the room. This WAS NEVER MENTIONED in the phone call. It may be their fine print but if an employee tells you something on the phone you actually believe them??? The worst part is if we had of known this, OUR FAMILY COULD HAVE MADE SOME CALLS AND STAYED TONIGHT. Instead we find all this out AFTER we drive 4.5 hours home. What management have done here is downright unacceptable. Our family have been totally respectful at all our visits here but this act of greed has left an incredibly bad taste in our mouths. If we knew the full story with their policy (which we assume an employee would know) we would have worked around it accordingly to use all 5 nights, no doubts about it. Being told one thing and then management not honouring what their employee relayed for a cash grab is insulting. Will be cancelling next year, and not coming back. I implore people to steer clear. People like this don’t deserve business.…

Date of stay: October 2019Trip type: Travelled with family

We are saddened that you feel as though you have been wronged by our actions. All our guests when making a booking are emailed our terms and conditions, along with booking details to ensure both parties have the same understandings, as in the booking confirmation you received and viewed on 13th December 2018. The terms and conditions as made public on our website are applicable to everyone to ensure no one guest is treated any different to the next guest. We believe we have remained true to our terms and conditions, however we do apologise if our new staff member did not convey to you clearly how your booking would be dealt with due to your decision to reduce your booking by one night, 3 days before the beginning of the school holidays. We hope to welcome you and your family back at some stage in the future so you can keep creating special family memories.

Family Holiday

We spent 13 nights at Cape Hillsborough with family friends (2nd year in a row for us - 7th for our friends!) over the school holidays. We had a ball, kids loved it and we got to spend some quality time with our family and friends. Such a wonderful place to switch off and take in the beautiful scenery whilst recharging the batteries. The management and staff were amazing..... such dedicated people ensuring that your stay is as relaxing as you hope it will be. See you next year 😊😊…

Date of stay: September 2019Trip type: Travelled with family

Thank you for the incredible review Tanya, we are so pleased you enjoyed another year with us at CHNTP. We look forward to your next stay. :)

Needs a renovation

This was my first time in Cape Hillsborough in 20 years and I don't think any of the infrastructure had been upgraded in that time. For instance, in a national park, I expected a basic level of sustainability like toilets with a half flush. The camp kitchen was sparse with only two hot plates, no fridge, one toaster and one microwave and most of the buildings were in need of a paint job. On the upside, staff were wonderful and welcoming but I came away wondering if $40 a night for a space the size of our two-man tent was a little excessive.…

Date of stay: October 2019

Value

Rooms

Service

Room Tip: Take bug repellant

See more room tips

Rudest 'management' I have EVER seen

A caravan park that looks nice and should have been! However, the management are the rudest, most arrogent people I have ever had the mispleasure of coming across! I would NEVER stay there again nor would I reccomend it to anyone! I'd rather stay in my car or in the bush than there!…

Date of stay: September 2019

Value

Service

PreviousNext

12 3 4 5 6…60

Hi, I'm thinking of camping here in the next few weeks. I know in summer they have a big influx of midgies (tiny minuscule mosquito type bug). Of those of you that have camped here in May or June, did you see many? Thanks

None! We got some little bites not only few. So for June was ok. Unfortunately don’t have answer for other months. Hope that helps.

Will I need to book in advance or can we just turn up? We're looking to camp for one night at the end of March - how much would a powered site be for two people? Thanks.

We have a number of powered sites - you will be ok to just turn up on the day and we can show you what sites we have available, take your pick and process your booking then and there. Our powered sites are $34pn for two guests (during our quiet season) and additional $10 per person there after (max of 6 people per site - limit of 4 adults).

Show all answers

Is it small dog friendly

We are situated within National Park so we do not allow pets.

Show all answers

Do the cabins have a microwave oven, conventional oven or both? Thank you.

My cabin had a microwave and 2 hotplates but no oven. Bbq's outside close by though.

Show all answers