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Hotel Metro

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188 Reviews from our TripAdvisor Community

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Showing 186: English reviews
Reviewed 15 September 2015

I stayed at this hotel for 4 weeks. As a platinum member I am entitled to a room on the executive level (floors 6, 7, or 8) and a king room. The company rate I am booked under allows me access to the Executive lounge for breakfast and evening snacks and beverages. During my stay the lounge was closed so...

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Helpful?
Thank Dennis C
Steve L, General Manager at Hotel Metro, responded to this review

Dear Dennis C, I am truly sorry these things have happened to you during your recent stay with us as well as on a previous occasion. We have failed to deliver on basic expectations and rightfully so have not earned your loyalty. I understand your move to another property and we know it is a sad day for our Holiday...

Cold Lake
Reviewed 16 August 2015 via mobile

Great hotel, polite staff. We booked the last room on Saturday, so book in advance if you can. Hotels in the area get busy during weekend and summer. Our room was spacious& comfortable& clean. Some rooms overlook the hotel swimming pool. Close proximity to highway to Minneapolis is convenient and we didn't really hear any noise from the outside. In...

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1Thank Dana C
Sioux Falls, South Dakota
Reviewed 16 August 2015

We spent two nights here recently; there was nothing remarkable about our stay (good or bad). The facility seems to be clean -- but, it is ready for a refurbishing. There is a restaurant on the premises, but we did not eat any meals there. The pool and spa area - and work out area - were roomy, and clean....

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Helpful?
1Thank RichardB562
IHGCare, Guest Relations Manager at Hotel Metro, responded to this review

Dear RichardB562, Thank you for taking the time to share your experience about your stay. We are glad to know that your overall stay was to your satisfaction. However, we’re sorry we fell below your expectations regarding the overall condition of the hotel. We take all feedback from our guests sincerely. It helps us gauge what we are doing right...

Saint Paul, Minnesota
Reviewed 28 July 2015

I really enjoyed hotel in beginning but my stay ended with only 2 day notice. I planned an extended stay arrangement back in April for my May Surgery. I chose this hotel due to an in house restaurant, handicapped facilities and hospital rate. I made weekly reservations which is what I was told to do. After staying for nearly a...

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Helpful?
Thank Dawn A
Steve L, General Manager at Hotel Metro, responded to this review

We are very sorry our hotel did not fit your needs after your major surgery. It was unfortunate that we could not meet your service requirements that was needed after a major surgery and we were hopeful another location would have been a better fit for you. We tried on numerous occasions to speak with you and give a proper...

Dortmund, Germany
Reviewed 22 July 2015

After I have seen now several Holiday Inns, I can say that this chain offers the same standard as the other Holiday Inns I have been staying in recently. Room looks exactly like the others. Nothing cosy. Just standard. Our room is facing the the main street where I can see a lot of traffic but it is quiet. What...

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Helpful?
Thank Jessica G
IHGCare, Guest Relations Manager at Hotel Metro, responded to this review

Dear Jessica G, Thank you very much for sharing your experience from your recent stay with us. We are glad to know that you appreciated the service provided by our staff. However, please accept our sincere apology for the inconvenience you had with our WiFi connection. Rest assured, your comments will be shared with our management team for further review....

Chicago
Reviewed 21 July 2015

While the people who work here are very nice, the hotel itself leaves a lot to be desired. This hotel was chosen for us for a tournament in the area. I'm guessing this is how they get much of their business. The hotel is very old and it shows. Everything looks a little beat up. I would have gotten over...

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Helpful?
Thank ChicagoMouseketeer
IHGCare, Guest Relations Manager at Hotel Metro, responded to this review

Dear ChicagoMouseketeer, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We regret that issues with the room cleanliness and elevator fell below your expectations. Thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and...

Saint Paul, Minnesota
Reviewed 1 July 2015

Our room was clean and comfortable, but the whole hotel really needs to be updated since it looks like 1970-1980 style and decor. It is easy to hear hallway traffic in your room, as well as water noise of toilets,showers and sinks in nearby rooms, so this is not a good lodging location for light sleepers. We stayed here on...

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Helpful?
Thank G B
Steve L, General Manager at Hotel Metro, responded to this review

Dear G B, Thank you for staying with us and sharing your experience. I will use your comments both the good, restaurant service you received and nice location, and the bad, not receiving your requested floor, noise, and the service you received from the front desk agent that evening, to improve our level of service and ensure we are taking...

Reviewed 24 June 2015 via mobile

Beds are doubles in the two bed rooms so we'd have preferred queens but overall good experience. Pool is kind of small. Typical hotel room and bathroom. We had a room down at the end of a hall so it was nice and quiet.

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Thank Kimberly M
Tea, South Dakota
Reviewed 1 June 2015

We stayed here for a soccer tournament and the hotel is very dated and worn out. The beds are rock hard and uncomfortable. The wallpaper was peeling off in our shower and you have to step up into the tub and at 5'6' the shower head barely sprayed down on me. My husband at 6 ft had to duck. The...

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Helpful?
Thank sanderson79
IHGCare, Guest Relations Manager at Hotel Metro, responded to this review

Dear sanderson79, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay with regard to room condition and amenities....

Bloomington, Minnesota
Reviewed 15 May 2015

We stay East St Paul for a staycation without the kids and we had a good experience. Everything was almost perfect. Maybe the lobby needs more warmth :) The only comment is that the front desk staff (kids) should not have flirting conversation, the girl wasn't interested :) Bottom line, nice hotel close to most everything.

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Thank Pierre M

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Room Service
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Hotel Metro

Address: 2201 Burns Avenue, Saint Paul, MN 55119 (Formerly Holiday Inn St. Paul-I94-East (3M Area))
Region: United States > Minnesota > Saint Paul
Price Range: €83 - €146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Metro 3*
Number of rooms: 193
Reservation Options:
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Also Known As:
Holiday Inn St. Paul-i94-East (3m Area) Hotel Saint Paul
Holiday Inn Saint Paul
Saint Paul Holiday Inn
Hotel Style:
#3 Romantic Hotel in Saint Paul
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Metro staff and other travellers.
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over a year ago

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Questions? Get answers from Hotel Metro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room......in another hotel.”
JKBOPB, 3 Oct 2016 | Read review
“Probably away from the Interstate.”
BonVoyage2U, 12 Sep 2016 | Read review
“Your next venue should be at Holiday Inn... Ask for Tracy Jo”
constancer729, 10 Aug 2016 | Read review
“I've stayed here twice and so far have not found any road noise or other issue that would be useful. Having stayed on higher level floors, I found wait times for elevators to be generally convenient.”
peterm653, 23 Jul 2016 | Read review
“Splurge on the suite, exceptional quality.”
912pickles, 18 Mar 2016 | Read review
5 of 5