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It is my home away from home. Teresa and April are both professional and personal. I was perfectly comfortable and I was there seven months. I miss them a lot. I would go back there anytime. They will not disappoint.More
Response from 00esa, Manager at Extended Stay America - Rochester - SouthResponded 3 October 2017
Thanks for the awesome feedback. Our staff is committed to providing excellent service, so Teresa and April will be happy to know their efforts helped make your stay a great one. It was such a pleasure serving you at Extended Stay America, and we look...More
The desk reception staffare all friendly, caring and helpful but we have been fortunate to have Teresa check us in numerous times and she goes out of her way to be helpful, friendly and caring. She is definitely an asset to this motel. We make...More
Thank Rita A
Response from 00esa, Manager at Extended Stay America - Rochester - SouthResponded 2 October 2017
Rita, thanks for the awesome feedback. Our staff is committed to providing an excellent service, so Teresa and the rest of our team members will be happy to know their efforts helped make your stay a memorable one. It was such a pleasure serving you...More
Our room # 102,was neat,clean and the hotel was short distance to Mayo Clinic.
Teresa, front desk reception was very kind, great personality, was professional during our stay,and was accomodating to our needs Teresa went over and above to make our stay and enjoyable.
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 17 September 2017
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are thrilled that you loved our convenient location and your well-equipped room. It is also great to read that you were impressed with the service...More
The hotel is tucked a bit out of the way. Arrived before 10pm and had to wait 15 minutes for somebody to get to the front desk. My checking in seemed like a huge inconvenience to staff. Room was OK overall and served its purpose....More
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 14 September 2017
Thank you for reviewing your stay at Extended Stay America. We are happy to know you were satisfied with your room and had an overall pleasant stay. That being said, I am sorry for the inconvenience you faced at the time of check-in. We value...More
We needed a place to stay while visiting Mayo Clinic. We found the motel via Priceline. The check in process went smoothly with very friendly customer service, very clean room, fully stocked kitchen in room, and typical coffee lounge breakfast. The Mgr on duty was...More
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 20 August 2017
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for being our guest,...More