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Holiday Inn Rochester Downtown

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Holiday Inn Rochester Downtown
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215 Reviews from our TripAdvisor Community

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Showing 211: English reviews
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Cedar Falls, Iowa
Reviewed 1 week ago

We have stayed here 5 nights in the last 2 weeks. The staff at this hotel are very helpful and caring. The rooms may be outdated but they are very clean which is my first requirement. We asked for a quiet room and they were more than happy to try to find us a quiet spot in the hotel. The...

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Helpful?
Thank Emptynesters50613
Sherri S, Front Desk Supervisor at Holiday Inn Rochester Downtown, responded to this review

Hi there! Thank you very much for you review after your recent stay with us. Your feedback is appreciated and goes a long way. Our goal is to always be accommodating and put our guest first, and I am happy to hear you enjoyed your stay and the location. We look forward to seeing you again if you return to...

Madison, Wisconsin
Reviewed 2 weeks ago

The sole reason for the rating is that the room had no climate control. If the temperature is uncomfortable, it doesn't matter about much else. We stayed in February and it was cold outside and cold in the room. On inspection of the heating/cooling unit, the temperature knob was disabled. The thermostat on the wall did nothing. I cannot even...

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Helpful?
Thank BLW597
Sherri S, General Manager at Holiday Inn Rochester Downtown, responded to this review

I want to apologize for the many inconveniences you faced during your stay with us at the Holiday Inn Downtown. We want all our guests to have a good experience with us; we know that our guests here for medical purposes especially need a comfortable and clean hotel. The parking ramp that is connected to the hotel can be accessed...

Iowa
Reviewed 9 February 2017 via mobile

Nice Hotel and the staff is very friendly and helped me get to where I needed to go and even brought me something I forgot downstairs room was nice and clean and close to some nice restaurants will stay here again when back

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Helpful?
Thank techniciania
Sherri S, General Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Techniciania, Thank you so much for the feedback on your stay with us. We are so happy that you had a enjoyable stay. Sincerely, Sherri Stencel

Reviewed 3 February 2017 via mobile

We were greeted at checkin by a very friendly gentleman who provided us with all the info we needed. Freshly baked cookies were on the desk for guests to enjoy. Our room was nice and very clean. Bathroom was rather small and there were not enough outlets visible to plug things in, but other than that, we enjoyed our stay....

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Helpful?
1Thank Angie S
Milwaukee, Wisconsin
Reviewed 1 February 2017

the room was adequate, although a bar of soap for the shower would have been nice. The little fridge was completely frozen with an iceberg of a freezer. We had to leave it open unplugged to thaw it. This is something that the management should be on top of.

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Helpful?
Thank sas494
Sherri S, General Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Sas494, I am so sorry that the room was not up to the standard expected of a Holiday Inn. You are 100% correct that this is something that we as managers need to check more frequently. I hope that if you find yourself in our area again that you will give our hotel another try. Sincerely, Sherri Stencel

Freeport, Illinois
Reviewed 31 January 2017

I'm currently sitting in a room at this hotel, not the room I reserved. I reserved a king suite, which on the website said it had a sofa with a separate sitting area. When we asked the front desk about the room which clearly is not the room we reserved, they said they had nothing like that in this hotel....

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Helpful?
Thank James999210
IHGService, Guest Relations Manager at Holiday Inn Rochester Downtown, responded to this review

Hi James999210, Thank you for choosing to stay with us and leaving feedback. Though you have regarded our housekeeping staff to be accommodating, I regret that not the same could be said about our front desk staff's service. Additionally, I regret you encountered problems with the room that you reserved. In line with this, I have sent you a private...

Reviewed 29 January 2017 via mobile

The rooms were okay. The pool was kind of cool in temperature. The sauna was locked, so we had to go to the front desk to get it unlocked. We ordered room service twice. The pizza was good, breakfast was so/so. We enjoyed the brew pub across the street.

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Helpful?
Thank Darcy B
IHGService, Guest Relations Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Darcy B, Thanks for the time you invested in posting your review. We regret to hear that you had to do to the front desk to have the sauna room unlocked. Rest assured this has been noted and passed on to management for immediate action. We are happy though to know that the rooms to your liking. Thank you...

Reviewed 19 January 2017

Always clean, comfortable and friendly hotel. This way my 3rd trip in the last year here for medical at Mayo Clinic. The staff was super accommodating and very helpful. Went out of there way to make my daughter and I comfortable. Upon my early arrival while waiting for our room to be ready they stored our luggage and recommended a...

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Helpful?
1Thank Kristi P
Sherri S, General Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Krisi P, Thank you so much for taking time to give your feedback on our hotel. We are happy to know that the team members were all able to provide you with such good service. They have been working really hard to ensure all guests enjoy their stay. I hope that we are able to accomplish that on your...

Kasson, Minnesota
Reviewed 17 January 2017

I was really disappointed with this hotel. The front desk staff was very pleasant and accommodating, but once I got to my room, things changed. I opened the door to a blast of hot air. I understand it's Minnesota and it's winter time, but there's no good reason for it to be 78 degrees in the room. Plus you have...

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Helpful?
Thank Marcia S
IHGService, Guest Relations Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Marcia S, Thank you for taking the time to share your feedback regarding our hotel. While we appreciate your kind regards toward the quality of food served during your stay, it is disheartening to learn that the level of service you have experienced, may have fallen below your expectations. We apologize for any inconvenience this may have caused you....

Wisconsin
Reviewed 2 January 2017

I was really disappointed with how dated the hotel was. The lighting in our room was terrible and there was a flickering light that had a little noise that went with it. The room it's self was decent size but the bathroom was VERY small with barely enough room for 2 people. The cable was going in and out which...

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Helpful?
Thank travelmiamor
Sherri S, Front Desk Supervisor at Holiday Inn Rochester Downtown, responded to this review

Thank you for your recent review on our hotel. I apologize for the issues you experienced during your stay. We are constantly upgrading the rooms and looking to improve our hotel standards. I appreciate your honest feedback and hope to see you in the future. If there is anything we can do to improve your stay please let us know...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
A convenient address among Rochester, Minnesota hotels. Experience the community named the 'Best Small City in America' by Money Magazine, where cosmopolitan atmosphere meets Midwestern hospitality. Located in the heart of this bustling locale, the Holiday Inn Rochester Downtown offers a memorable destination for your next vacation or business trip. Look to our downtown Mayo Clinic area hotel for direct climate-controlled subway/skyway access to the city's attractions, including the world-famous Mayo Clinic, St. Mary's Hospital and Methodist Hospital. Explore the Shops at University Square just one block by the pedestrian skyway. Enjoy classic family fun at Silver Lake Park or Graham Arena-both just one mile away. You'll find our deluxe Rochester, Minnesota hotel provides spacious accommodations and convenient services in a comfortable setting. Well-appointed spacious rooms are just the beginning at our downtown Holiday Inn hotel. Be sure to enjoy our Thyme Restaurant and Lounge featuring creative entrees, cocktails and featuring live music every Friday night. Parking is available in city owned parking ramp adjacent to hotel at $13.50 Plus tax per night. ... more   less 

Additional Information about Holiday Inn Rochester Downtown

Address: 220 S Broadway, Rochester, MN 55904-6514 (Formerly Rochester City Centre Hotel)
Region: United States > Minnesota > Rochester
Price Range: €101 - €151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Rochester Downtown 3*
Number of rooms: 173
Reservation Options:
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Also Known As:
Holiday Inn Rochester
Holiday Inn Mayo Clinic
Rochester Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Rochester Downtown staff and other travellers.
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Questions? Get answers from Holiday Inn Rochester Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“access to sky way and subway.”
 of 5 bubbles 289kristip, 19 Jan 2017 | Read review
“Don't get a room near the pool as it makes hallways smell.”
 of 5 bubbles jeanpaz425, 4 Oct 2016 | Read review
“Lower floor rooms are more lively”
 of 5 bubbles aidenw171, 2 Oct 2016 | Read review
“All rooms are noisy so, at least, get one facing front (South Broadway) to enjoy the Down town view”
  • Room with front view
 of 5 bubbles CrisAndrei, 3 Sep 2016 | Read review
“away from pool if you want a good nights sleep”
 of 5 bubbles lynnstiern, 10 Aug 2016 | Read review
5 of 5