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Our stay here was fine, the hotel is in serious need of a remodel. The lobby ceilings show heavy signs of leaking water. Our room had serious cracks in the ceiling as well as loose carpet. As far as the rest of the room's condition,...More
Thank John B
Response from IHGService, Guest Relations Manager at Candlewood Suites Minneapolis - RichfieldResponded 1 week ago
Hi John B,
Thank you for staying with us. Please know that it is always a pleasure to assist you and that we will do our utmost best to ensure you can enjoy your stay with us. Please accept our apologies for not meeting your...More
During a recent move as I waited for my co-op apartment to be remodeled, I stayed for four months at the Candlewood Suites and was thrilled with its amenities, its cleanliness, and friendly staff. Stacy and Jameelah were especially helpful and always had a good...More
Thank Barbara B
Response from Amy D, Manager at Candlewood Suites Minneapolis - RichfieldResponded 7 November 2017
Thank you so much for your kind words in regards to your recent stay at the Candlewood Suites / Waukegan, IL. So many times in our industry we only hear the "not so flattering" feedback as opposed to your wonderful note! It will...More
Connecting through Minneapolis in the winter always runs the risk of a weather related disruption. On this particular trip I got caught up in such a disruption when several inches of snow delayed my inbound flight until after my connecting flight had already departed. As...More
I needed special accommodations for a trip with an elderly relative. The hotel went out of their way to provide the assistance we needed. The front desk staff was very helpful with local information and airport transportation.
Upon arrival we had to wait a solid 10 mins in the lobby before we could find an employee to check us in. Then when we got into "our" room, there was a man in the bed!! Someone was in the room and it was...More
Response from Amy D, Manager at Candlewood Suites Minneapolis - RichfieldResponded 10 December 2017
To Our Valued Guest,
Thank you for choosing to stay with us. I have read your comments regarding your stay and I would like to apologize for the inconveniences that you experienced. We take guest comments seriously and we will use them to coach our...More