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The most amazing staff and venue! So amazing! Everyone was top notch! Wanted to take everyone home with me! Will definitely be back! From my shuttle driver Allen to the reception desk to my beautiful friendly staff in the bar... absolutely the best stay I have ever had- might move in!!
My 82 year old Mom and I were stuck in traffic at Minneapolis Airport because of the VP of the USA blocking all traffic. We went into the hotel and the Front Desk staff went out of there way to help us. They are the most gracious, helpful people we have ever interacted with at a Hotel in my 40 yrs of travel. They went out of their way to help us. I highly highly recommend this hotel.
Response from Destination814566, General Manager at InterContinental Minneapolis - St. Paul Airport
Responded 1 week ago
Mr. Tim T. Thank you for your kind words, we are very happy that we could be of service to you and your mother while traveling. We know you have choices when you travel, we thank you for choosing the Intercontinental.
I booked a room using my credit card rewards points. The day before my arrival I noticed that I had booked a room with a king size bed by mistake and I needed a room with 2 queen beds instead. I called the hotel to see about switching rooms and they told me it would cost over $80.00 to make that change despite a published rate difference of only $10.00! I called my credit card rewards people and after about 45 minutes they managed to get the hotel to agree to make the change for $58.46. Exasperated and desperate, I agreed as I could not cancel the reservation and I needed 2 beds. When I checked out, I discussed this situation with the front desk manager. I was told there was nothing they could do. I feel totally taken advantage of and unappreciated as a first-time (and last-time) customer. I like to give good reviews so It's too bad that a beautiful new hotel with a great location will not get one from me due to their inability and unwillingness to accommodate a simple request and treat me fairly.
Response from Dream812837, Front Office Manager at InterContinental Minneapolis - St. Paul Airport
Responded 1 week ago
I do apologize for your experience with your reservation and I really wish I could of been more helpful when you checked out. Since your credit card book your room through Expedia we are unable to adjust the rate or refund your card. The only refund we could make for your reservation would be to refund Expedia. We truly appreciate your business.
The barista, Taylor, made a fantastic mocha and Vanessa, the spa attendant was really nice, as was the estitician, Ly... can't remember the rest of the spelling of her name. My daughter and I enjoyed our time at this hotel.
I travel 60-70% of the year and I am lucky to stay in some of the best hotels. I stayed this past Saturday night at the new InterContinental MSP Airport Hotel. Forget what you think you know about airport hotels - this one is terrific! The location is super handy, the room was terrific right down to the art in room. Two great dining options and super staff. If you travels take you to Minneapolis, St. Paul or Bloomington, you should check it out. The light rail is next door and is handy to take you downtown (the light rail is really great!) or to Mall of America.
The only hotel connected to the airport, this stunning, brand-new property is designed as the ultimate destination for both leisure and business. Guests with carry-on baggage only can easily access …Morethe airport via the Skyway, at Terminal 1, Gate C 25. The hotel also provides free shuttle service and is accessible by direct road with dedicated parking or light rail. Relax in sophisticated guestrooms and luxury spa, dine in 3 outstanding restaurants or host an event in 25,000 sf of meeting space, all conveniently located only 20 minutes to the downtowns of Minneapolis or St. Paul and 5 minutes to Mall of America. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Destination814566 | Property representative |
You will have to return the car and take a shuttle to the hotel. Once the Silver Ramp is complete in the Spring of 2020 you will be able to walk to the hotel from the Rental Car Companies, but currently you cannot.
Response from Dream812837 | Property representative |
Hi Sylvia, A day passes to use the Spa's thermal pool, steam rooms, out door fire place and locker rooms are $30. All of our services include the day pass and range in price. You can visit our hotel website for a full list... More
Hi Sylvia, A day passes to use the Spa's thermal pool, steam rooms, out door fire place and locker rooms are $30. All of our services include the day pass and range in price. You can visit our hotel website for a full list of services and prices.
Response from brookvillejill | Reviewed this property |
Yes, but they charge more than the airport. I think it was somewhere around $24 a day. Best bet is airport parking. If you have a carryon though, you can go securely through the skyway and check in there, if you have bags... More
Yes, but they charge more than the airport. I think it was somewhere around $24 a day. Best bet is airport parking. If you have a carryon though, you can go securely through the skyway and check in there, if you have bags to check, you have to take the shuttle.