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When I walked in the window was open even though it was 90 degrees outside with the air conditioner set at 60. The smell in the room made my eyes water. I ended up checking out because there was no way I could sleep there....More
Dirty hotel rooms. Customer service was bad. No room service! I called the front desk lady if I could request for a vanity mirror and she laughed at me historically saying that, "we ain't got none of that here." Rude much! Everything was self serviced....More
I called to make a reservation for my son who was traveling alone across country. They do not accept credit cards over the phone. I asked if the hotel accepted cash (he only had cash) and was told yes with $100 put down for incidentals...More
Response from Manager_11525, Manager at Extended Stay America - Minneapolis - Maple GroveResponded 14 July 2016
I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the misunderstanding and confusion with our policies. This is something new that we have recently put into place, and although it does not help you out at this time,...More
On going to the hotel, it is loaded with signage stating that it is a smoke free hotel and that smoking was not permitted within 100 feet of the building. However, there were several people right at the entrance smoking every time we entered or...More
1. The facility is dated and not as clean as we would expect.
2. The registration clerk, Jasmine, was cordial and said if we need anything please ask. By the way, I, (Jasmine), can’t leave the front desk?? What if someone physically needed help with...More
US$79 - US$135 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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